VOIP SunRocket Internet Phone Service $199 for 15months = $13.27/month

[lookin4dlz]

Yeah I know my ISP could be a weak link, but I'll see how it goes. I do have a cheap cell phone that I could activate with a prepaid card as well.

 

[georgepa]

On dslreports SRs Chief Software Architect stated that failover, 7-digit dialing and opening-up the 2nd phone port are all in the works.

alextn-

Signing up for a year in advance is hardly a "big mistake." You can cancel at any time without penalty and get a pro-rated refund. You get to keep the phones as well.


azev-

SR provides T.38 support and uses the g.711u for fax transmissions. You have a good chance of it working well, but it depends on your hardware some. I use an older HP Deskjet 3150, and it works well. Brother should work well, also. I have seen several posters making their fax experience more reliable by putting a DSL filter between gizmo and fax machine.

 

[georgepa]

looking4dlz-

Currently the best "in case" cell phone deal can be found at 7-11. Their $29.95 phones register for a full year, so if you use it for emergencies only and recharge as you need it, it is a good option. I believe it recharges at $0.20 per minute, which makes a 100 minute recharge=$20.

 

[RideFree]

Originally posted by: Tinkerman
I signed up for the month, recieved my gizmo. Everything works! incoming calls immediatly! I love it! Is there any hope of being able to still get the free phones if I switch to the $199/year?

You'll have to be the test person for this as I am not aware of another post in RE: to this...

Talk it over with S/R - see where it gets you and report back to us on it.
S/R has been unbelievably reasonable.

 

[mtim]

Just signed up last week. Thanks OP.

Question: The full logs do not come up. I get the message saying "System Alert: SunRocket is currently conducting a systematic verification of our call records. As this review completes, monthly call detail will be subsequently made available for display. If your Full Call Logs are missing information, please check back."

What could this mean? Can it be interpreted that you could make international calls and still not be charged?

Thanks in advance.

 

[laketrout]

I just checked on my logs and they are all available. Why don't you go check again and let us know.

 

[mtim]

I checked my logs two to three times (from different browsers) already. The only thing that I could think of is that since I signed up recently, they still might not have the international logs for me in there -- OR-- they have it but the logs are not being displayed for some reason.

However, under the "My Home" section of SR website, I can view the logs of missed called from within US (missed call as of 5 mins ago). But when I hit the "Call Logs" section or the "Full Logs" link; I get that notice that SR is doing systematic verification....

Any thoughts?

 

[seanws]

signed up last night. got an email today saying my gear is going to be shipped in a week or two due to it being out of stock. not off to a good start

 

[gfeaster]

I wonder how good the coverage is on those 7-11 cell phones? I am going to be driving in CO, UT, and Idaho and Wyoming/Montana.

 

[SirPsycho]

Does anyone know if there's a way to turn off that cheesy hold music that people hear when you switch over to another call with call waiting? I had another call come in while I was on a conference call, and unbeknownst to me, it was playing over the conference call the whole time. Not exactly helpful. Yes, I know I could have not answered the call, but that kinda defeats the whole purpose of having call waiting.

 

[Daniel]

I've read a lot of this thread, I seem to be the only person with problems like this...

I started my account on March 9th, paid for a full year.

The free phones were held up for a few weeks but they finally came and I hooked it up behind my router.

I started the port of my landline number over to Sunrocket immediately. It's July 20th and it still isn't completed.

I've called and opened trouble tickets so many times it's amazing, every time a tech opens up my account he's almost passes out but he says all the old tickets are closed.

They have admitted that it is their fault over and over. They credited me for one month. Currently my Sunrocket number doesn't ring anywhere, my old landline number still isn't ported over. The phone system is effectively useless to me at this point.

I just opened yet another trouble ticket a few mins ago with a tech over the phone. He just saying, "Sir, I... I... I don't even know what to say, I'm blown away, I just.... I just am at a total loss for words."

 

[ttown]

Daniel... Sounds like you're getting unusually poor customer service.
I'd really just recommend keeping pressure on them -- with daily calls, and maybe requests that your call be escalated up the chain.
Not trying to make excuses for them... I've just witnessed front-line tech support in general -- and know the squeeky wheel gets oiled, and the quiet wheel gets ignored (or their ticket gets closed, without having the issue fixed).

 

[Mythman]

The only complaint I have with SR so far is that it took almost 2 months to port my old number over. This meant I had to keep paying my $45/month to QWEST in order to have a phone. Everything else works fine and now that the phone number has been ported over I am fairly content but still chafing a little over the $90 plus I had to pay to QWEST needlessly. It could have been much worse but I am one of the lucky ones. Commiting to "bleeding edge" technologies does involve some risk and pain.

 

[RideFree]

You're right, I also went throught the "Qwerst's port-over prison torture chamber". However, I had the luck to have canceled all but my basic phone services so it saved a few bucks.

 

[astrosfan90]

Hey, for the record, number portability issues are almost always the fault of the company who has the number to begin with, not the one asking for it (in this case SunRocket). SunRocket submits a request to X provider for the number, and X provider (I believe someone mentioned Qwest?) deals with it at their leisure.

 

[upss]

My experience with "good" old Qwest.

Three weeks after requesting the number transfer, my Qwest phone went dead. Calling SR I was told that Qwest was supposed to tell them when they are planning to transfer the number so SR can prepare for a smooth transfer. Obviously, they never notified SR about the transfer. When I called Qwest and complained, basically they said, you requested your number to be transferred and we did. The result was that I was without phone service for 24 hours until SR made the proper connection to my old number.

 

[lazarus000]

to avoid losing phone service for any length of time can't you just keep your old phone up and running and set Voip up with a new phone # only?


then after you know that your Voip is working with your extra phone number ... then you transfer your old phone number and cancel the old service.


at least then you have at least 1 phone # running all the time.


just a thought

 

[laketrout]

Originally posted by: mtim
I checked my logs two to three times (from different browsers) already. The only thing that I could think of is that since I signed up recently, they still might not have the international logs for me in there -- OR-- they have it but the logs are not being displayed for some reason.

However, under the "My Home" section of SR website, I can view the logs of missed called from within US (missed call as of 5 mins ago). But when I hit the "Call Logs" section or the "Full Logs" link; I get that notice that SR is doing systematic verification....

Any thoughts?

Well, I am not a big internationla caller, but people have said that international calls are not appearing in the log and sunrocket ahs given customers free international calls up until May 1, 2005. However, they are still being worked on. So I ma guessing that is what is causing that message. Clarafication, you can see all US calls though?

 

[MeanMeosh]

weird stuff - i dialed an international number to india and it routed me to a number in a different state in india hit redial and it connected to the correct number this time around.

 

[georgepa]

Lazarus-

Of course the user has a new temporary number with VOIP. The problem is that the old number, if it is to be ported over, needs to be kept until the port is complete.

upss-

You mention that you were without phone service for 24 hrs. Did the 2 SR numbers not work at that point, either?

Daniel-

Where are you located? It may be best to find out which CLEC handles your port. When I ported my Verizon number to SR there was a problem 3 days before the supposed port date. Someone at Verizon was too quick and dropped my #. GLOBAL CROSSINGS, the provisioning CLEC, was not ready for the port yet. The line went dead. Of course I still had my new SR numbers, but my customers were used to calling my Verizon #. A call to Verizon got me a shrug. I called SR, but they just opened a ticket. I decided to call GLOBAL CROSSINGS. They found the # to be ported right away, expedited the port and I was up and running that evening. Maybe if you call the CLEC you can get it done? What area code are you in and what is your SR number exchange?

 

[Daniel]

Originally posted by: georgepa

Daniel-

Where are you located? It may be best to find out which CLEC handles your port. When I ported my Verizon number to SR there was a problem 3 days before the supposed port date. Someone at Verizon was too quick and dropped my #. GLOBAL CROSSINGS, the provisioning CLEC, was not ready for the port yet. The line went dead. Of course I still had my new SR numbers, but my customers were used to calling my Verizon #. A call to Verizon got me a shrug. I called SR, but they just opened a ticket. I decided to call GLOBAL CROSSINGS. They found the # to be ported right away, expedited the port and I was up and running that evening. Maybe if you call the CLEC you can get it done? What area code are you in and what is your SR number exchange?

I'm in PA, just outside Philadelphia. 484 area code, 472 sunrocket exchange. I've called my land line provider over and over and they insist they aren't holding anything up. I got an email back from SR yesterday that said this:

Good Day Daniel,

SunRocket has placed a ticket with our vendor on status of request. Once received, you will be advised.

SunRocket apologizes for the delay and inconvenience.


This has been going on since mid March. Every timeframe I've gotten has long since passed and every time I call and even speak to a supervisor I'm told they are opening a new ticket and elevating it to the highest priority. The next time I call the ticket is closed and nothing is resolved. Sayng this has been a frustrating experience would be a gross understatement.

 

[astrosfan90]

Originally posted by: MeanMeosh
weird stuff - i dialed an international number to india and it routed me to a number in a different state in india hit redial and it connected to the correct number this time around.

That is a little strange, though I'd imagine it has more to do with wonky international circuits than SR--I've been making international calls for most of my life (grew up as an expatriate and traveled to and from the US a lot) and can't count the number of times I've dialed Argentina or Brazil, for example, only to reach I-don't-know-where-istan. Hang up, redial, connected to the right place.

 

[RideFree]

Originally posted by: Daniel
This has been going on since mid March. Every timeframe I've gotten has long since passed and every time I call and even speak to a supervisor I'm told they are opening a new ticket and elevating it to the highest priority. The next time I call the ticket is closed and nothing is resolved. Sayng this has been a frustrating experience would be a gross understatement.

There is a place for complaints/comments on the S/R site. Have you tried that?

 

[astrosfan90]

Originally posted by: RideFree

Originally posted by: Daniel
This has been going on since mid March. Every timeframe I've gotten has long since passed and every time I call and even speak to a supervisor I'm told they are opening a new ticket and elevating it to the highest priority. The next time I call the ticket is closed and nothing is resolved. Sayng this has been a frustrating experience would be a gross understatement.

There is a place for complaints/comments on the S/R site. Have you tried that?

Where on the SR site is that, RideFree? Do you have the URL?

 

[georgepa]

Daniel-

That exchange is indeed with GLOBAL CROSSINGS. Call their customer service at 1-800-249-4672 and explain the problem to them. If they get you to the right division they'll be able to look up your Sunrocket number and should have some info on the port itself. GLOBAL CROSSINGS was very helpful when I had my porting issue, even though it was really Verizon's fault.