bulletpr00f-
Thanks for coming back here. Too many people write complaints, then disappear.
Let me answer your points:
>>>>1. Dropping connections during conference calls and others. (Based on input from different people (especially thank you MOOT) seems like this might be my D-link router.) However, there are already four people and others including georgepa mentioned that the service was down during certain periods.
There was an outage, but it was on 7/11/2005. Since then there haven't been any outages reported. If you had outages happening since 7/11 it is restricted to your setup. I would surmise that indeed your router is not liking the setup, as you already suspected.
>>>>> 2. Almost everyone is confirming not lit "voice" light that requires gizmo reboot.
Could you elaborate on that point. It seems in contrast that almost everyone is getting a stable voice light throughout. Mine hasn't gone out in a very long time (unless I accidentally unplug the power cord.) Most everybody has had a stable voice light that does not require rebooting the gizmo. One user claims that his voice light went off on him a while back but that has gone away and he speculated that it may have been something else with his router. If you have this happen continously it probably points to faulty hardware (i.e. gizmo or router may need replacing.)
>>>>>>>>>> 3. "OVER THE PHONE" voice mail controls are very premature and nothing like analog service providers or what your cell phone offers.
Honestly, SRs voicemail beats the pants off anything analog service providers or cell phones offer. I don't really "get" what you are complaining about here. I can:
- Dial 00 on my phone to get into my voicemail
- Call my phone number from anywhere, then hit * and get into my voicemail menu
- Have SR forward all my voicemails to email, so I can play my voicemails from any computer that is on the internet
- Have SR notify me when a new voicemail arrives (on both numbers) via cell notification, Instant Messaging, SMS (cell text messages,) Pager
- Voice message screening "as the messages are being left" with the option to intercept or reroute a call in several ways for both numbers.
The features once you are in your voicemail are quite varied as well.
There is nothing rudimentary or primitive about the voicemail that is set up here, quite the opposite. I used to have the premiere package Verizon offers and I could not do half the things with that voicemail that I can do with SRs. I would be interested in finding out exactly what voicemail features you have seen with analog or cell companies that are more advanced. I assume that you don't use SRs voicemail correctly to arrive at the erroneous conclusion you have. But even if so, the voicemail Verizon and every other POTS I have seen offers is quite primitive compared to even if you just realize a small portion of the VM capabilities of SR. (and most VOIPs)
>>>>>>>>>> 4. Apperantly I'm the only one who has been told "phone 2" jack on the gizmo would be active by Q2 of this year and now "according to georgepa" Sunrocket might be asking extra $$ for it.
Agreed.
>>>>>>>>>>> 5. Second "signature" line functionality is not very useful, beucase:
* caller id number both for second and first line are same (A business case, i make a phone call as a business call but my home number appears. I get a call back for my home phone, my kid answers the phone .. woppsies i lost business)
* certain services e.g. signature messenger service are only available to primary numbers
Let me help you get more out of your signature number: In regards to the first part of your complaint you may call your business clients directly from your CALL MANAGER inside of your SR login page. Just add the business clients into the CALL MANAGER, then click CALL next to their names and they will see the SIGNATURE NUMBER appear on their caller ID. Business calls, here bulletproof comes.
Second part of your complaint: Say, a business associate calls your SIGNATURE NUMBER (assuming that is the number you chose for your business line) your boy would pick up thinking that it is a call for the Household Number, right? Well, to solve that problem simply go into your SR login and change the ring of your SIGNATURE NUMBER. You can select a few different ones. Most people choose two fast rings instead of the typical ring. Now, when someone calls your SIGNATURE NUMBER (the one you gave out to associates) it will ring differently. Your boy will know to stay away from picking up on THAT ring. If you are not home your voicemail (the business one you set up for the SIGNATURE NUMBER) will answer those calls. If you happen to be home you can answer with your "business smile" ready, knowing that it can only be a business client calling with that particular ring.
It is incorrect that the voice message screener won't work with the SIGNATURE NUMBER. It does. It is just that you can't have two instances of the voice message screener running simultaneously. So, if you are running the voice message screener on your PRIMARY NUMBER you won't be able to open it simultaneously for the SIGNATURE NUMBER. If you are concerned about business messages you could just open an instance of the screener for the SIGNATURE NUMBER only. If you want both numbers monitored simultaneously you can do it by downloading USCREEN, a very similar looking Call Message Screener from Ureach, set it up for your signature number, and then open BOTH the SR Voice Message Screener (on your primary account) and USCREEN (on your signature number) for easy live voice message screening of both your numbers. I can provide the link to USCREEN upon request, although I had talked about it and linked to it a few pages back in this thread.
Hope those tweaks helped your business out quite a bit.