VOIP SunRocket Internet Phone Service $199 for 15months = $13.27/month

[RideFree]

jay,
you'll also need to open your web browser and type 192.168.251.1 in the address field. This allows you to access the configuration settings on the gizmo.
Enter the password: welcome (lower case)
And like robor said, you'll need to be connected to the LAN side of the Gizmo.

 

[GTFan]

Actually, SR chose to open the WAN side for admin access with the latest firmware upgrade.

Yes, this means that if your gizmo is hooked directly to your modem now, anyone that knows the (utterly insecure) SR admin password can hack your gizmo. Login and change the password to something secure immediately, or better yet move it behind your router.

 

[Linux23]

Originally posted by: GTFan
Actually, SR chose to open the WAN side for admin access with the latest firmware upgrade.

Yes, this means that if your gizmo is hooked directly to your modem now, anyone that knows the (utterly insecure) SR admin password can hack your gizmo. Login and change the password to something secure immediately, or better yet move it behind your router.

what do you mean by move it behind the router?

 

[laketrout]

I go to check out a couple of my local blogs in the morning and sunrocket is all over the place (I usually see that white background and the sun sending out the rays...always gets me). Have you guys seen the ones with multiple languages? Not a bad shtick for that international deal.

 

[jayfischer]

Thanks Robor, the admin password worked. I also used the local ip address 192.168.1.*** instead of 192.168.251.1.

I have Sveasoft installed and have the gizmo assigned a static address.

 

[Linux23]

Originally posted by: jayfischer
Thanks Robor, the admin password worked. I also used the local ip address 192.168.1.*** instead of 192.168.251.1.

I have Sveasoft installed and have the gizmo assigned a static address.

you logged in as admin from the LAN or the WAN port?

 

[UltraWide]

Just treat the Gizmo like a PC and plug it into one of the LAN ports on your router.

Works great actually.

 

[jayfischer]

My gizmo is after the router so I have the gizmo(wan) -> router (lan).

 

[RideFree]

GTfan is right
you can address the Gizmo from the WAN side with the # password (shudder).
Folks, if your zipper's open, I mean if your Gizmo is connected directly to your modem, change the password!

 

[GTFan]

Yeah, I think Robor should remove the admin password from his post, since SR stupidly decided to make their life easier (or misconfigured the WAN access) while potentially letting their customers get hacked.

 

[gibster]

Originally posted by: GTFan
Yeah, I think Robor should remove the admin password from his post, since SR stupidly decided to make their life easier (or misconfigured the WAN access) while potentially letting their customers get hacked.

I bet they did this specifically for the people who have gizmos behind their routers.
I used to have it that way, then I switched to in-front of the router (because there was no access to it), now I have switched back again to behind the router. I just wonder if this affects the ability to get new firmware upgrades. Everything else works dandy, as far as I can see.

BTW, I have Comcast 6.6Mb/384kb down/up. With the gizmo in front of the router, I benchmarked my D/L speeds consistently at 2.5Mb/s. When I put the gizmo behind my Belkin wireless router (the 125 HSM model), I can almost get up to 9Mb/s!, defying the 6.6Mb limit on the cable modem! Don't know how that's possible, but the gizmo will not give you more than 2.5Mb/s, that's for sure. So other than the question of firmware updates, I would much rather have it behind my router...

 

[Robor]

Originally posted by: GTFan
Yeah, I think Robor should remove the admin password from his post, since SR stupidly decided to make their life easier (or misconfigured the WAN access) while potentially letting their customers get hacked.

Done It's pretty freaking sad that Sunrocket did this though. I mean, WTF were they thinking? I hope their customer service is flooded with calls as a result. I'm calling them right after I finish this - to cancel!

 

[Robor]

Hey, did ya'll know that when you cancel Sunrocket you can keep the Gizmo? Wow, that's pretty convenient.

Must say that makes trying this service out even a better deal. You get 2 free phones and if you don't like the service just cancel and keep everything. Even though they sucked for me I'd say it's worth a shot to anyone with a spare $200 and a little time.

 

[imported_fatman]

Maybe SR were dreaming that you will go back to sign up again after shopping around other providers, so they don't need to send another gizmo to you again...

 

[georgepa]

Robor-

All you had to do was ask for a new gizmo to make this work. Sure, SR did not respond to you fast enough for your liking, but we now know that they were in major transition to a completely new customer service and tech support department. If you read the posts here you notice that aside from gripes about occasional outages nobody has the gizmo "disappear" on them in need of daily reboot. That is an obvious hardware fault and could have been rectified easily. Maybe it was on SR to provide that for you, but I get the feeling you were not really interested in getting to the bottom of it after a soon-to-be fired CS rep did not give you full satisfaction. Maybe Vonage works out better for you, but if you have an adapter go dead or choppy try replacing faulty hardware first before giving up on the actual service itself.

 

[Robor]

Originally posted by: georgepa
Robor-

All you had to do was ask for a new gizmo to make this work. Sure, SR did not respond to you fast enough for your liking, but we now know that they were in major transition to a completely new customer service and tech support department. If you read the posts here you notice that aside from gripes about occasional outages nobody has the gizmo "disappear" on them in need of daily reboot. That is an obvious hardware fault and could have been rectified easily. Maybe it was on SR to provide that for you, but I get the feeling you were not really interested in getting to the bottom of it after a soon-to-be fired CS rep did not give you full satisfaction. Maybe Vonage works out better for you, but if you have an adapter go dead or choppy try replacing faulty hardware first before giving up on the actual service itself.

I did try and I did ask for a Gizmo. I spent several hours on the phone with SR support over I'd guess a dozen phone calls. The answer was always the same - reboot my Gizmo. Sure, that fixed it most of the time but that's not the solution when it happened so frequently. In my last call I told the tech that I wanted a new Gizmo or I was going to find another provider and cancel. Rather than send me a Gizmo I was told an engineer would call me back. I told him I'm not going to troubleshoot this anymore. Send me a Gizmo or I'm leaving the service. I got put on hold (again) and he came back with the same answer. I said thanks but no thanks and signed up with Vonage. FWIW, I've had zero problems with Vonage thus far. No missed calls, no fast busys, no CallerID issues (number was just ported so we'll see there), and call clarity is much better according to friends/family on the other end.

What I don't understand is why they wouldn't send me another Gizmo to potentially keep me as a customer yet let me keep the one I have when I cancelled.

 

[astrosfan90]

Okay, anyone have any ideas on how to convince my mother that getting a high speed connection won't complicate her life? lol...poor woman can barely operate a toaster, but she likes what I've told her about SunRocket and wants to get it. Problem is, she doesn't want to deal with the fact that she needs to finally join the 21st century and get herself broadband.

She doesn't quite understand I think.

 

[Eddieo]

Why on earth would you recommend this to your grandma when she has trouble with a toaster and this terrible service is always down. Why does this thread keep getting bumped when you have to spend hours with customer service. Are there employees of Sun Rocket bumping this thread and saying good things also? If not, don't do this service.

Okay, anyone have any ideas on how to convince my mother that getting a high speed connection won't complicate her life? lol...poor woman can barely operate a toaster, but she likes what I've told her about SunRocket and wants to get it. Problem is, she doesn't want to deal with the fact that she needs to finally join the 21st century and get herself broadband.

 

[laketrout]

I've had trouble with toasters myself. Sometimes by accident I burn my toast.... even after owning the same toaster for years!! Its a real shame, you try to rake the burnt part off with a knife but it never works...never works. I feel a common connection here...

ps. I've never spent hours with customer service. GeorgePa care to share how to activate both outgoing lines, if its not too hard, PM perhaps?

 

[Robor]

Originally posted by: Eddieo
Why on earth would you recommend this to your grandma when she has trouble with a toaster and this terrible service is always down. Why does this thread keep getting bumped when you have to spend hours with customer service. Are there employees of Sun Rocket bumping this thread and saying good things also? If not, don't do this service.

Okay, anyone have any ideas on how to convince my mother that getting a high speed connection won't complicate her life? lol...poor woman can barely operate a toaster, but she likes what I've told her about SunRocket and wants to get it. Problem is, she doesn't want to deal with the fact that she needs to finally join the 21st century and get herself broadband.

You have to admit that given there's no risk involved it's a good deal to at least try out. Works for some, not others. I'm in the latter bunch but with the no risk factor I would say it's still a decent deal and worth a try.

 

[georgepa]

Eddieo-

If you don't have the service or haven't tried it please refrain from non-sensical posts. If you read this thread you would know that astrofan has had a very good experience with Sunrocket. Assuming that he is local he can probably set the service up for his grandmother to the point where it works as good for her as it does for him, a built-in advantage she'll have right off the bat.

astrofan-

With current promotions (the latest one came out today) you really can't beat this deal. That is IF your grandmother makes any kind of long distance or international calls. You can probably find DSL for around $20 per month. Add SR with one of the promotions offered and her phone price can go as low as $6 per month (if she is a prolific int'l caller, at most $11 or so, anyway you slice it.

 

[georgepa]

robor-

I agree that they should have sent you a new gizmo. It makes no business sense to let a customer go like that. Keep in mind that Sunrocket fired the outfit you talked to (CallTech) and switched to a new customer service crew, I believe, just a couple of days after you made your decision. I had to claim one bad gizmo for one of my customers with the new people and shipping of the new gizmo was painless and same day. So, I assume you would have been serviced much better, or at least gotten a new gizmo shipped right away, with these new people. Anyway, water under the bridge.

 

[Robor]

Originally posted by: georgepa
robor-

I agree that they should have sent you a new gizmo. It makes no business sense to let a customer go like that. Keep in mind that Sunrocket fired the outfit you talked to (CallTech) and switched to a new customer service crew, I believe, just a couple of days after you made your decision. I had to claim one bad gizmo for one of my customers with the new people and shipping of the new gizmo was painless and same day. So, I assume you would have been serviced much better, or at least gotten a new gizmo shipped right away, with these new people. Anyway, water under the bridge.

Well, I just had a *HORRIBLE* tech support call with Vonage. I'm not a racist and I have nothing against people who aren't speaking English as their primary language but to put them in customer service & tech support for English speaking customers is f'ing ignorant. I had to keep asking the dude on the other end to repeat himself and he still barely made sense. In the end, I followed his advice (reboot device with phone unplugged, wait for device to power cycle, plug phone in). Well, it didn't work. Outbound CallerID is still showing up as "Out of Area" just like after I ported to SunRocket.

I'm not calling back tonight because I've got a friggin' headache, sinus, cough, sore throat, etc, etc so rather than frustrate myself on the phone I sent an Email describing my network, connection, and problem. In it I said fix it ASAP or I will not be staying past the trial period. I am sick and tired of poor service and customer support.

 

[georgepa]

Robor, I would tell you to go back to POTS, but to tell the truth I have never had more problems with a single outfit than I had with VERIZON. Billing messed up, lines severed, voice quality terrible to the point not even dial-up internet gave a decent connection, now with FIOS more nightmares from their ineffective and utterly terrible billing and tech departments. If not SR I would have gone with anyone else but these clowns. I am barely hanging onto them for my FIOS connection, will probably switch away from them to RoadRunner to get rid of these idiots once and for all.

 

[georgepa]

NEW PROMOTION:

As of today Sunrocket offers yet another new promotion to make this deal even hotter.

3 MONTHS FREE

https://www.sunrocket.com/sign_up/signup.do?tcd=3FRMNTH


Basically, those who can't use the phones or don't want to spend the bonus on it as they have decent phones already AND those who can't use the advanced international minutes can bring the cost for the service down some more. It is 15 months service for $199, which works out to $13.26 per month. Those with some international needs still get the $3 int'l call credit with this deal (100 included minutes to the 3 cts. per minute destinations.), so it can work out to $10.26 a month if the international credit is used.


The other 2 promotions, as already listed earlier, are choice options to include 2 free phones (a $60 value) or $100 in international call credit. Those of us who make a lot of international calls and use up the $8.33 in int'l call credit every month (that is 278 minutes to the many 3 cts. per minute destinations) effectively reduce cost for the basic service with unlimited calling in the US, CA and PR to $8.25 per month.

Bottom line is that for new signups the maximum anybody has to pay for SR service per month is $13.26 by getting 3 more months for free, even if one does not need new phones and does not make any international calls, or not that many.