Tony-
For 911 purposes the phone number is indeed tied to the service address (not the billing address.) It insures that 911 service is available to all customers, because Sunrocket simply does not sell in areas they have not achieved 100% E911 provision with the local CLEC yet. SR decided on that track to be able to comply with FCC mandates.
Originally posted by: TheTony
Even though, if you select a new number, you choose from a local pool, I don't believe it is tied to your billing or service address, per se.
That is, you shouldn't have to change it when you move. After all, the phone will work wherever it can be conntected to the internet.
By the same logic, however, I'm not sure why it isn't easier to pick an out of area code for a primary number.
In any event, always remember to update your location so that 911 service always works properly.
monkeyboy-
Nobody stops you from using your SR phone in the new area code, even though SR does not serve that area code yet. One thing you can't do in 3 months when you move is call SR and tell them about the move, as you would most likely lose your account. If you provide adequate 911 solutions you don't really need to let them know. The billing address for your credit card is not tied to your account anyway.
Just keep in mind that 911 calls will still go to the same call center in the old area code (504,) so be sure to remember to not EVER rely on 911 from your SR number after the move. If you do use 911 after your move the new occupant of your house will get a visit from the cops while your own emergency remains unresponded to. Definitely have another means of 911 available for your home. I would monitor the 337 area code closely to see if Level 3 (which is available in that area code) started offering SR service there. Once they do, your best bet for 911 purposes is to have your primary phone number in the 337 area code (THEN tell them that you moved) and move your 504 number to be the signature number. That way you have the best of both worlds.
BTW, almost every poster here has the 12 month deal to maximize savings. Sunrocket is a very sound company run by 3 top-level ex-MCI execs and financed with their own monies, money from Nokia (Bluerun) Ventures and more recently add-on financing from respected investment firms like Doll Capital Management (Dixon Doll is one of the most respected investors in the country.)
http://www.sunrocket.com/about/press/funding/
They are fast becoming the #2 provider in the country, having by now surpassed ATT CallVantage's subscriber base and poised to pass Packet 8 soon. No worries about them going under any time in the near future. But, yes, you can try their $19.95 month-to-month unlimited deal first, then switch to the $199 yearly deal without a problem. I would recommend the $19.95 month-to-month deal over the $9.95 limited month-to-month service in your case, because you are thinking of going with the yearly deal and that way all you pay is the $19.95 for the first month of service (no $40 equipment charge) and it comes with the free phones, that second (signature) number included as well as full voicemail for each number. There is also a $3 international call allowance. Promo code for the $19.95 deal is WBFOGQ
jlensbo-
I would try today. After reading your post I called SR from my cell on my way home yesterday (their 1-800 #) and asked about changing my signature number. He was ready to do it right on the spot. I said "I heard there was a problem with switching signature numbers" but he was not aware of anything. I did not go through with a change, stopped him right before he would have "pulled the trigger." You should be successful now with this long-awaited number-add. If I recall you were asking about this quite a while back.
astrosfan-
The map they have on the website is seriously outdated:
<a target=_blank class=ftalternatingbarlinklarge href="https://www.sunrocket.com/sign_up/availability/viewAvailabilityMap.do">https://www.sunrocket.com/sign_up/availability/viewAvailabilityMap.do</a>
Tons of areas they now serve are not covered on that map. I agree that by adding Level 3 as one of their providers they have now achieved very good market coverage. Level 3 is the largest provider of VOIP to POTS switching in the country, so it seems safe to assume that when Sunrocket started partnering with them (on November 29) market coverage and available exchanges at least doubled, perhaps tripled.
BTW, you may want to move soon on some of the potential signups you have cooking there. They are offering $50 rewards for any new signups now rather than the typical $25. That includes folks you may sign up for the $9.95 per month deal using the promo code to give the 2 free Uniden phones. SR claims that this lasts until Dec. 31. I am not sure if that is true or will be replaced by a new $50 referral credit then. My hunch is that it will go back to $25 per signup after Dec. 31.