VOIP SunRocket Internet Phone Service $199 for 15months = $13.27/month

[GTFan]

There was a known firmware issue on the gizmo where calls would be disconnected by mistake, you might want to call SR and check on your version.

 

[trentdoan]

Originally posted by: werk
Here's an interesting problem with my SunRocket setup, but take it with a grain of salt as I've never experienced it personally, just my gf:

Every time my gf has made a call to a large company's customer service department (a lot because we just moved), she gets disconnected. She'll make it through to a live person, start a conversation and get disconnected. Calls never last more than 5 minutes and end with a rapid beeping sound. Internet connection is perfect. We've made many multi-hour calls and the setup is otherwise stable. Happens with gizmo both in front of and behind our router (WRT54G), I normally keep it behind the router. It has happened with TimeWarner, Cingular, and ConEd. I'm really at a loss as to what could be causing it. I'm going to contact SR support, but just wondering if anyone else has experienced this.

Actually i have had this happen to me... calling major companies who probably run on big PBX phone systems or something. Anyway i called AAA to renew my membership, put on hold and then i'd get static. Called back and put on hold while she was checking up on something and was promptly disconnected again. Luckily she called back and we finalized whatever i needed to do. I'm sure it's an incompatibility issue somewhere...

 

[loup garou]

Originally posted by: GTFan
There was a known firmware issue on the gizmo where calls would be disconnected by mistake, you might want to call SR and check on your version.

Thanks. I'm going to give them a call tomorrow, it's really weird that it only happens with large companies. If I had to guess, I'd say it has something to do with their phone systems.

 

[ECartman]

I have noticed the same thing with large company phone banks. I wondered if they are also using VoIP?

 

[ttown]

I've got a question for the peeps that have placed their gizmo behind a router....

Does the message-waiting light/feature work?

My guess is that it wouldn't.... but I'd like a first-hand comment from someone who's tried it

 

[Jlensbo]

A question fro those who have ported over their old phone number to SunRocket: I had Verizon as my carrier and AT&T as my long distance. Since Verizon knows that I am no longer their customewr, will AT&T also know? I don't want to call them because I am put on hold until the phone starts to grow into my ear. But will they continue to bill me a monthly service fee?

Another question. I had two phone lines. I ported my first one over as my main household number and asked to port my second line over as well (I did all of this with the online form). Last week my first number was ported, but still not the second. I called SR and after a lengthy hold was told, "Uh, maybe the second one is still in the process".
*MAYBE*??? Am I confusing them because I had two actual phone LINES and not just phone NUMBERS?

Has anyone experienced any of this?

 

[RideFree]

Originally posted by: ttown
I've got a question for the peeps that have placed their gizmo behind a router....

Does the message-waiting light/feature work?

My guess is that it wouldn't.... but I'd like a first-hand comment from someone who's tried it

My gizmo is behind the router and the message light works just fine...

 

[RideFree]

Originally posted by: Jlensbo
A question fro those who have ported over their old phone number to SunRocket: I had Verizon as my carrier and AT&T as my long distance. Since Verizon knows that I am no longer their customewr, will AT&T also know? I don't want to call them because I am put on hold until the phone starts to grow into my ear. But will they continue to bill me a monthly service fee?
Has anyone experienced this?

SR specifically sez not to confuse your POTS carrier or LD carrier as SR handles it all, including the cancellation of the POTS & LD, even if separate.

Wow, AT&T as your LD carrier...get ready to save a fortune, dude!
(Actually, I don't know a thing about AT&T!)

 

[RideFree]

Originally posted by: Jlensbo
Another question. I had two phone lines. I ported my first one over as my main household number and asked to port my second line over as well (I did all of this with the online form). Last week my first number was ported, but still not the second. I called SR and after a lengthy hold was told, "Uh, maybe the second one is still in the process".
*MAYBE*??? Am I confusing them because I had two actual phone LINES and not just phone NUMBERS?

I am not certain that your second line/number is being ported...
Reason? Will the SR Gizmo handle two lines currently??? I don't think so.
Someone with more knowledge will have to refute or confirm this.

(I'd try and bump it up the SR chain of command until I got someone who had the definitive answer.)

 

[mfbf]

Anybody call europe frequently? My wife called Germany and said the voice quality was poor cutting in and out. My grandfather called Ukraine and said they could not hear him and the voice quality was horrible, he was unable to hold any type of conversation. It works fine within the US. I called Sunrocket tech support and they escalated it to Level 2 so I will wait to hear back from them.

 

[fitzov]

Originally posted by: Jlensbo
A question fro those who have ported over their old phone number to SunRocket: I had Verizon as my carrier and AT&T as my long distance. Since Verizon knows that I am no longer their customewr, will AT&T also know? I don't want to call them because I am put on hold until the phone starts to grow into my ear. But will they continue to bill me a monthly service fee?

Another question. I had two phone lines. I ported my first one over as my main household number and asked to port my second line over as well (I did all of this with the online form). Last week my first number was ported, but still not the second. I called SR and after a lengthy hold was told, "Uh, maybe the second one is still in the process".
*MAYBE*??? Am I confusing them because I had two actual phone LINES and not just phone NUMBERS?

Has anyone experienced any of this?

There was a rumor that eventually the "signature" line would become an actual second phone line, but I don't think that has materialized yet. You may want to ask them when they plan on upgrading the service...

 

[bjy20716]

Before I signed up I called customer service and the guy claimed the 2nd signature line would soon be able to be a different area code then your main line number.

Anyone know anything about this? or when it may happen

 

[Abem3]

I was able to sign up for a signature # in a different area code this past weekend.

Can't wait to get the hardware!

 

[ttown]

Originally posted by: bjy20716
Before I signed up I called customer service and the guy claimed the 2nd signature line would soon be able to be a different area code then your main line number.

Anyone know anything about this? or when it may happen

The time is now

(credit to the person I stole that link from a couple pages back....)

also, jlensbo -- is your question about having 2 lines or 2 phone-numbers?
2 lines hasn't been implemented yet -- but there are vague hints that it will someday.
2 numbers should'n't be a problem... but I imagine you'll have to call in to get it all straight... since it's a bit out of the norm. Most people only transfer ONE number... but you want BOTH numbers xfered.

good luck

 

[laketrout]

Originally posted by: GTFan
There was a known firmware issue on the gizmo where calls would be disconnected by mistake, you might want to call SR and check on your version.

Is there a way to check your firmware yourself or is that only through SR?

I need to go switch my second number to another area code. I am very pleased to see them get this going. Plus rewards... time to get my parents on board.

 

[ttown]

Originally posted by: RideFree

Originally posted by: ttown
I've got a question for the peeps that have placed their gizmo behind a router....

Does the message-waiting light/feature work?

My guess is that it wouldn't.... but I'd like a first-hand comment from someone who's tried it

My gizmo is behind the router and the message light works just fine...

Thanks, RideFree. I've been discussing some of the gizmo traffic details with another user via PMs and I got to wondering how this works.

For those that are interested: I did a little investigating on what happens software-wise.... SR sends a SIP "notify" message as user Controlserver AT sunrocket.com with a sip message body of "Messages-waiting: yes."

Laketrout, I think the firmware version can be seen if you log into the gizmo from the lan port (password = welcome). IIRC, it's also on the box it shipped in.
I don't know what version(s) have the problem, but I have 4.50.27 and have not had any issues (...that I know of, but I don't know the details to the bug/fix).

 

[Jlensbo]

****************Msg fro SR***************
Good Day,



The transfer of your phone number(s) to SunRocket is now complete. Please power on and off (reboot) your gizmo adapter and allow it to reset.



SunRocket has replaced your original SunRocket Household Number with your recently transferred number, and all other numbers are now SunRocket Signature Numbers.

****************Response to SR*********************

Sent: Friday, April 22, 2005 4:50 PM
To: 'Number Transfer'
Subject: Second phone number not ported



Thank you! But my second telephone number (302-XXX-XXXX) that I requested to be ported over as a signature number has not yet been done (I had two phone lines).



Is there a problem?



Thanx!

**************Response from SR*****************

Mr. Jlensbo



Yes, there is a problem and the problem is us. We did not submit the order to port your second number. I will submit the order for the second number immediately with an expedited due date. We?ll make sure this number is ported right away. In the meantime, I hope that you will accept our apology and a month?s credit to your account.



Regards,

SunRocket Member Services

 

[Ctown]

Does the gizmo hammer anyone elses downstream bandwidth? I used to get 4Mbps down before I put the gizmo into my network. Now I get 2Mbps down. Doesn't matter if I'm using the phone or not.

My setup is Modem --> Gizmo --> Router.

Any ideas?

 

[imported_fatman]

Originally posted by: Ctown
Does the gizmo hammer anyone elses downstream bandwidth? I used to get 4Mbps down before I put the gizmo into my network. Now I get 2Mbps down. Doesn't matter if I'm using the phone or not.

My setup is Modem --> Gizmo --> Router.

Any ideas?

Mine is down to 1M from 4M... going to change to behind the router if there is no solution...

 

[RideFree]

Originally posted by: RideFree

Originally posted by: ttown
I've got a question for the peeps that have placed their gizmo behind a router....

Does the message-waiting light/feature work?

My guess is that it wouldn't.... but I'd like a first-hand comment from someone who's tried it

My gizmo is behind the router and the message light works just fine...

Just a note to correct this to say...
My Gizmo is behind the switch, which is behind the router...

 

[RideFree]

Originally posted by: fatman

Originally posted by: Ctown
Does the gizmo hammer anyone elses downstream bandwidth? I used to get 4Mbps down before I put the gizmo into my network. Now I get 2Mbps down. Doesn't matter if I'm using the phone or not.

My setup is Modem --> Gizmo --> Router.

Any ideas?

Mine is down to 1M from 4M... going to change to behind the router if there is no solution...

Although there are other solutions that some have found to work, the easy solution is to have the Gizmo behind the router unless this is unacceptable for whatever reason.

 

[imported_fatman]

Behind the router is fine for people who doesn't upload too much, my router doesn't have QoS like gizmo has, so I have to use gizmo's QoS to avoid breakup voice quality, unless I get a new router with QoS, gizmo behind the router won't be a good solution...

Maybe SunRocket should have option for user to choose two new phones or a new router with Qos.

 

[bjy20716]

Thats alot for that link.
I called up and they changed over the signature number right away to a different area code and deleted my old signature number.

Sunrocket rules!

 

[Ctown]

Yes, unfortunatley behind the router is not an option for me since the router doesn't support QOS.

 

[The Maxx]

I'm not sure what your connection is. I assume its cable modem and you have something like 4Mbps up and 3-400Kbps down, but if you happen to be lucky and have ~ 4Mbps up too, then you don't really need QOS.