astrosfan90
Golden Member
- Mar 17, 2005
- 1,156
- 0
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Just logged into my SR account to check on a few things and got greeted with this message:
SunRocket would like to make sure that you are aware of the features and limitations associated with SunRocket 911 service. A recent FCC ruling requires all VoIP providers to notify customers of the limitations associated with their 911 service in comparison to traditional 911 service and to record each customer's understanding and acknowledgement of these limitations.
SunRocket currently provides Enhanced 911 service to many of our customers. With Enhanced 911, the emergency operator automatically receives the name, address, and origination phone number of the caller. SunRocket plans to provide Enhanced 911 to all subscribers by November 2005.
Some SunRocket customers are currently receiving Basic 911 service. Basic 911 does not automatically transmit the name, address, and origination phone number, so the caller must provide this information to the emergency operator. In addition, Basic 911 calls may go to an emergency administrative office instead of an emergency service dispatch, meaning that there is a greater chance that your call may not be handled properly or in a timely manner.
The following limitations apply to both Enhanced 911 and Basic 911 when phone service is provided by SunRocket:
* SunRocket 911 service will not function if the gizmo is not configured properly or if your SunRocket service is not functioning for any reason. This includes a broadband or electrical power outage or if your broadband, ISP, or SunRocket service is suspended or terminated. In addition, in the event of a local disaster, there is a greater possibility that a SunRocket 911 call will produce a busy signal, fail to be completed, or experience long connection times due to network congestion.
* SunRocket 911 service will not function properly for several days after you are able to make outbound calls with your service. Because of the time it takes to properly update the 911 emergency databases, your 911 service may not be available immediately.
* If you have chosen a SunRocket Household (primary) number that is outside of your geographic calling area, 911 service will not be available. Calls to 911 service route to the appropriate emergency administrator based on the telephone number you have chosen and the geographic location that you have provided to SunRocket.
* If you move or intend to use your SunRocket service away from the geographic location you have registered with SunRocket, you must update your account with your new location. You may change your Service Address by contacting SunRocket Member Services at 1-800-786-0132. Since it may take 10 days or more to properly update the 911 emergency databases, you should NOT rely on SunRocket service for 911 emergency dialing if you are using the service when you are temporarily traveling away from home.
SunRocket is in the process of verifying the 911 status of every existing customer. If Enhanced 911 is not available in your area, you will be or have been contacted.
You should always have an alternative means of accessing emergency service.
SunRocket would like to make sure that you are aware of the features and limitations associated with SunRocket 911 service. A recent FCC ruling requires all VoIP providers to notify customers of the limitations associated with their 911 service in comparison to traditional 911 service and to record each customer's understanding and acknowledgement of these limitations.
SunRocket currently provides Enhanced 911 service to many of our customers. With Enhanced 911, the emergency operator automatically receives the name, address, and origination phone number of the caller. SunRocket plans to provide Enhanced 911 to all subscribers by November 2005.
Some SunRocket customers are currently receiving Basic 911 service. Basic 911 does not automatically transmit the name, address, and origination phone number, so the caller must provide this information to the emergency operator. In addition, Basic 911 calls may go to an emergency administrative office instead of an emergency service dispatch, meaning that there is a greater chance that your call may not be handled properly or in a timely manner.
The following limitations apply to both Enhanced 911 and Basic 911 when phone service is provided by SunRocket:
* SunRocket 911 service will not function if the gizmo is not configured properly or if your SunRocket service is not functioning for any reason. This includes a broadband or electrical power outage or if your broadband, ISP, or SunRocket service is suspended or terminated. In addition, in the event of a local disaster, there is a greater possibility that a SunRocket 911 call will produce a busy signal, fail to be completed, or experience long connection times due to network congestion.
* SunRocket 911 service will not function properly for several days after you are able to make outbound calls with your service. Because of the time it takes to properly update the 911 emergency databases, your 911 service may not be available immediately.
* If you have chosen a SunRocket Household (primary) number that is outside of your geographic calling area, 911 service will not be available. Calls to 911 service route to the appropriate emergency administrator based on the telephone number you have chosen and the geographic location that you have provided to SunRocket.
* If you move or intend to use your SunRocket service away from the geographic location you have registered with SunRocket, you must update your account with your new location. You may change your Service Address by contacting SunRocket Member Services at 1-800-786-0132. Since it may take 10 days or more to properly update the 911 emergency databases, you should NOT rely on SunRocket service for 911 emergency dialing if you are using the service when you are temporarily traveling away from home.
SunRocket is in the process of verifying the 911 status of every existing customer. If Enhanced 911 is not available in your area, you will be or have been contacted.
You should always have an alternative means of accessing emergency service.