Waiter praised for refusing to serve a customer...

zsdersw

Lifer
Oct 29, 2003
10,560
2
0
... because they made a rude and vile remark about being seated next to a kid with Down syndrome.

http://www.dailymail.co.uk/news/art...ustomer-didnt-want-sit-Down-syndrome-kid.html

A waiter at a steakhouse in Houston, Texas has won a lot of fans after refusing to serve a customer who made a cruel comment about a special needs child that he didn’t wish to be seated near.

The incident took place at Laurenzo’s, where Michael Garcia has been working for more than two years and enjoys a good rapport with many of his regular customers.

On Wednesday night he greeted two groups of regulars - Kim Castillo and her family, including five-year-old Milo who has Down syndrome, and another group who sat in the adjacent booth.

Not long after Garcia seated the second family they requested to be moved. Garcia duly obliged, until he heard the man say, 'Special needs children need to be special somewhere else.'

Garcia was thrown by the cruel remark and couldn't believe that the man had said it in front of his own children. Although worried that he might lose his job, Garcia felt he had to something.

‘It was very disturbing,’ he told ABC13. ‘My personal feelings just took over and I told this man, 'I'm sorry, I can't serve you.'"

That family quickly left, but not before Garcia told him: 'How could you say that? How could you say that about a beautiful five-year-old angel?'

Kim Castillo says she noticed the family leaving, but didn’t think anything else about it until one of Garcia’s co-workers told them what had happened.

'If he had been obnoxious, which like any other five-year-old he can be, I wouldn’t have thought twice about the family asking to move,' she said.

'No one wants to sit next to a loud, disruptive child but it had nothing to do with him having special needs. He is just a kid and shouldn’t be discriminated against. He certainly didn’t ask to be born with Down’s syndrome.'

Castillo also said that she was very grateful for Garcia standing up for her young son.
‘I was really impressed that Michael would stand up for Milo,’ said Castillo. 'He really doesn't know us … he stood up for Milo just because it was the right thing to do.'

Castillo said she was worried that Garcia might lose his job, but the restaurant stood behind his decision.

In fact Garcia has received a lot of praise for his actions after the story was featured on local TV and blogs. The restaurant’s Facebook page been inundated with people leaving comments of support for his brave stand about prejudice.

Gracious Garcia has also said that if the other family who made the ill-conceived remarks return, he will serve them just like anyone else.

I think we can all agree... kudos to this waiter.
 

Gunslinger08

Lifer
Nov 18, 2001
13,234
2
81
Just to play devil's advocate, it's possible that we're not getting the entire story here. Milo could have been throwing a hissy fit. I despise parents who don't know when to remove their kids from a public place when they're acting out. However, the comment referring to his special needs was inappropriate. They should have just asked to move to a different table, without needing to specify a reason other than privacy and/or quiet. If he wasn't acting out, then they're just assholes.
 
Apr 27, 2012
10,086
58
86
Just to play devil's advocate, it's possible that we're not getting the entire story here. Milo could have been throwing a hissy fit. I despise parents who don't know when to remove their kids from a public place when they're acting out. However, the comment referring to his special needs was inappropriate. They should have just asked to move to a different table, without needing to specify a reason other than privacy and/or quiet. If he wasn't acting out, then they're just assholes.

There is a possibility that this could be true, many times certain facts are left out for some reason to paint a different story
 

MixMasterTang

Diamond Member
Jul 23, 2001
3,167
176
106
Just to play devil's advocate, it's possible that we're not getting the entire story here. Milo could have been throwing a hissy fit. I despise parents who don't know when to remove their kids from a public place when they're acting out. However, the comment referring to his special needs was inappropriate. They should have just asked to move to a different table, without needing to specify a reason other than privacy and/or quiet. If he wasn't acting out, then they're just assholes.

Well, it was specifically mentioned in the article that the kid was not misbehaving at all.
 

jackschmittusa

Diamond Member
Apr 16, 2003
5,972
1
0
So, making an insensitive remark is a punishable offense in that place, even if it doesn't effect other patrons?

I don't see it as the server's job to judge and punish people for their views when it is not disruptive to others. It doesn't seem that the guy even used any crude terms in reference to the kid.

I'm not defending what the guy said, but I think the server was out of line.
 

momeNt

Diamond Member
Jan 26, 2011
9,297
352
126
Free market regulation at work.

Thankfully the person ejected from the steakhouse was not a protected class. Would have been a black eye for the civil rights act so near to MLK day.
 

Nebor

Lifer
Jun 24, 2003
29,582
12
76
I hate being around any kids in restaurants. I can only imagine how disruptive a "special" kid would be in a nice restaurant.
 

MagnusTheBrewer

IN MEMORIAM
Jun 19, 2004
24,135
1,594
126
So, making an insensitive remark is a punishable offense in that place, even if it doesn't effect other patrons?

I don't see it as the server's job to judge and punish people for their views when it is not disruptive to others. It doesn't seem that the guy even used any crude terms in reference to the kid.

I'm not defending what the guy said, but I think the server was out of line.

Servers are not mindless automatons nor, should they be. Aside from personal integrity, servers are the 'face' of the business and, I expect them to reflect the business goals of providing the best customer experience even when they're not being watched. I think the server did the right thing.
 

zsdersw

Lifer
Oct 29, 2003
10,560
2
0
So, making an insensitive remark is a punishable offense in that place, even if it doesn't effect other patrons?

I don't see it as the server's job to judge and punish people for their views when it is not disruptive to others. It doesn't seem that the guy even used any crude terms in reference to the kid.

I'm not defending what the guy said, but I think the server was out of line.

The server saw it as his job, and the end result is a net positive for the restaurant... showing that your opinion about the server is squarely in the minority.
 

NoCreativity

Golden Member
Feb 28, 2008
1,735
62
91
Well, it was specifically mentioned in the article that the kid was not misbehaving at all.

Article says both families are regulars. Maybe they have dined at the same time before and had previous problems with Milo acting up so just decided to move before anything may have happened. They could have done it without the idiotic commentary though.

Props to waiter for letting the guy know he is an idiot.
 

amdhunter

Lifer
May 19, 2003
23,324
219
106
Special or not. Taking your dirty ass little kids to a restaurant that isn't McDonalds or Chuck E Cheese-class places should be avoided.

No one wants to be around your stupid little kids.
 

michal1980

Diamond Member
Mar 7, 2003
8,019
43
91
So I go out to a place to enjoy myself, and part of that enjoyment is not to be around loud/disruptive, or possibly disruptive kids.

Not knowing if this kid is an angel, or "angel" in the eyes of the parents, I make my wish not to be seated next to them, and I'm the bad guy?

Why is the waiter refusing bushiness for the owner? He could have sat the guy somewhere else. And if he didn't want to serve them, find someone else.
 

Broheim

Diamond Member
Feb 17, 2011
4,592
2
81
So, making an insensitive remark is a punishable offense in that place, even if it doesn't effect other patrons?

I don't see it as the server's job to judge and punish people for their views when it is not disruptive to others. It doesn't seem that the guy even used any crude terms in reference to the kid.

I'm not defending what the guy said, but I think the server was out of line.

the douchewad is free to make insensitive remarks just like the waiter is free to refuse service.

:thumbsup: at the waiter
 

zinfamous

No Lifer
Jul 12, 2006
110,821
29,578
146
There is a possibility that this could be true, many times certain facts are left out for some reason to paint a different story

the article mentioned the request to move occurred as soon as they were seated, and before any disturbance ever happened.

way to suck at reading, but this is nothing new with you.
 

zinfamous

No Lifer
Jul 12, 2006
110,821
29,578
146
So I go out to a place to enjoy myself, and part of that enjoyment is not to be around loud/disruptive, or possibly disruptive kids.

Not knowing if this kid is an angel, or "angel" in the eyes of the parents, I make my wish not to be seated next to them, and I'm the bad guy?

Why is the waiter refusing bushiness for the owner? He could have sat the guy somewhere else. And if he didn't want to serve them, find someone else.

how hard is it to request a move without displaying one's inner bigotry? apparently, that's difficult for true bigots.

perhaps this fuckwit has learned a valuable lesson--but not likely.
 

zsdersw

Lifer
Oct 29, 2003
10,560
2
0
Special or not. Taking your dirty ass little kids to a restaurant that isn't McDonalds or Chuck E Cheese-class places should be avoided.

No one wants to be around your stupid little kids.

Nebor said:

Then avoid restaurants where you see kids. The parents with kids have no obligation to do what you think they should do.
 
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