Warhammer Online billing error...amazing.

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cdmccool

Golden Member
Mar 21, 2006
1,041
0
0
Got hit 15 times. Luckily, it didn't overdraft my account, so I'm just waiting for them to reverse the charges. Wasn't my main checking account either, so I wasn't too worried. Some people really got screwed though, and I feel bad for them.
 

vhx

Golden Member
Jul 19, 2006
1,151
0
0
Same thing happened to me with WoW. They said subscription fees were nonrefundable and basically told me to eff off. Ended up doing a chargeback to get my money back. They ended up closing my account because of it. Good times.
 

Genx87

Lifer
Apr 8, 2002
41,091
513
126
If you mean for protection, my credit union debit card has the same protection as a 'regular' credit card.

Except that the money is taken immediately and not accessible to you. A credit card is the banks money and you have 60 days to dispute the charges.
 

imaheadcase

Diamond Member
May 9, 2005
3,850
7
76
This is why I use CC and not debit cards.

Why not? Debit cards are EXACTLY like CC. The only difference is, CC the banks make money from transactions. Same fraud prevention, everything. So even if mistake is made, still no problem for you.
 

imaheadcase

Diamond Member
May 9, 2005
3,850
7
76
Except that the money is taken immediately and not accessible to you. A credit card is the banks money and you have 60 days to dispute the charges.

Not true, at least for Visa, you can make as many purchases you want with it, they charge a extra $20 for each transaction if account can't cover it. Long as you end up with a min of $100 in bank account at end of that month (minus all the $20 transaction fees you racked up)

However, if it was result from fraud, just will be refunded. They normally send out new cards in 1-2days.
 

Genx87

Lifer
Apr 8, 2002
41,091
513
126
Not true, at least for Visa, you can make as many purchases you want with it, they charge a extra $20 for each transaction if account can't cover it. Long as you end up with a min of $100 in bank account at end of that month (minus all the $20 transaction fees you racked up)

However, if it was result from fraud, just will be refunded. They normally send out new cards in 1-2days.

Those refunds dont usually happen immediately, especially on overcharges. In the meantime the money that hasnt been refunded is unavailable to you. A CC it is the banks money, they actually have a vested interest in resolving the matter, and you arent forced to pay for the transactions while the bank figures it out.

Debit cards are nothing but a service fee for the banks. CC's can accomplish everything a debit card can minus the ATM feature without the drawbacks. Drawbacks which are apparent in this very thread. Like Mythic fucking up and draining people's bank accounts. If you had outstanding checks that bounced now you have to fix that situation as well.
 

novasatori

Diamond Member
Feb 27, 2003
3,851
1
0
My friend is still waiting for his refunds, he had 2 accounts on his debit card and got hit 38 (!!!) times for $32 each

Drained him of $1.2k and he now has -$700 balance including overdraft fees.

Still hasn't been refunded either, bank says nothing in sight from Mythic.

GG

I told him to stop using his debit card for stuff like this, I think he'll follow my advice.
 

Lotheron

Platinum Member
Oct 21, 2002
2,188
2
71
Those refunds dont usually happen immediately, especially on overcharges. In the meantime the money that hasnt been refunded is unavailable to you. A CC it is the banks money, they actually have a vested interest in resolving the matter, and you arent forced to pay for the transactions while the bank figures it out.

Debit cards are nothing but a service fee for the banks. CC's can accomplish everything a debit card can minus the ATM feature without the drawbacks. Drawbacks which are apparent in this very thread. Like Mythic fucking up and draining people's bank accounts. If you had outstanding checks that bounced now you have to fix that situation as well.

Not everyone can get a CC. Are you suggesting people that aren't "worthy" enough for a CC shouldn't be playing the game?

Besides. WTF is with the blame the victim mentality here? While its obvious that companies make mistakes, are you just willing to rollover and let these companies get away with this kind of thing? It's not the game player's fault that their account got incorrectly charged by a vendor, stop blaming them or their choice to use whatever form of payment they are allowed to because an idiot company can't figure out their billing system. Instead, demand that stuff like this becomes impossible to happen by forcing all companies involved to get some sort of consumer protecting checks and balances system. Why couldn't it be that the banks detected a series of duplicate charges all at once when the trend was one particular charge each month from this vendor. This should have raised a red flag in all systems involved and immediately put a hold on all charges and labeled all subsequent charges from this vendor as unauthorized.
 
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Genx87

Lifer
Apr 8, 2002
41,091
513
126
Not everyone can get a CC. Are you suggesting people that aren't "worthy" enough for a CC shouldn't be playing the game?

Where do people come up with this crap? Why yes that is exactly what I am saying ::

Besides. WTF is with the blame the victim mentality here? While its obvious that companies make mistakes, are you just willing to rollover and let these companies get away with this kind of thing? It's not the game player's fault that their account got incorrectly charged by a vendor, stop blaming them or their choice to use whatever form of payment they are allowed to because an idiot company can't figure out their billing system. Instead, demand that stuff like this becomes impossible to happen by forcing all companies involved to get some sort of consumer protecting checks and balances system. Why couldn't it be that the banks detected a series of duplicate charges all at once when the trend was one particular charge each month from this vendor. This should have raised a red flag in all systems involved and immediately put a hold on all charges and labeled all subsequent charges from this vendor as unauthorized.

Who blamed the victims? I used this example in a line of many to show using a debit card for transactions is not a good idea. It could just as well happen at the corner store as it can with Mythics billing system. Getting your money back is a pita and it could screw up any other transactions you have on your bank account.

Mixing debit and credit imo is a recipe for disaster. It isnt a matter of if, but when somebody screws up and drains your bank account.
 

Lotheron

Platinum Member
Oct 21, 2002
2,188
2
71
Where do people come up with this crap? Why yes that is exactly what I am saying ::



Who blamed the victims? I used this example in a line of many to show using a debit card for transactions is not a good idea. It could just as well happen at the corner store as it can with Mythics billing system. Getting your money back is a pita and it could screw up any other transactions you have on your bank account.

Mixing debit and credit imo is a recipe for disaster. It isnt a matter of if, but when somebody screws up and drains your bank account.

You are. You're not getting the point I was trying to make. Why should someone not be able to use the debit card for their purchases when that's exactly what it's for? The problem is that the above scenario should never happen. The systems should not allow it to happen. If debit cards are touted as a replacement for physical cash, then they should have these types of checks and balances in them to prevent obvious system errors from happening in the first place.
 

Naeeldar

Senior member
Aug 20, 2001
854
1
81
You are. You're not getting the point I was trying to make. Why should someone not be able to use the debit card for their purchases when that's exactly what it's for? The problem is that the above scenario should never happen. The systems should not allow it to happen. If debit cards are touted as a replacement for physical cash, then they should have these types of checks and balances in them to prevent obvious system errors from happening in the first place.

Your asking for fixes to a broken system. In a perfect world that would happen.

This isn't a perfect world and so people would be better off taking advice not to use a debit card in these situations.
 

KeithTalent

Elite Member | Administrator | No Lifer
Administrator
Nov 30, 2005
50,231
117
116
Your asking for fixes to a broken system. In a perfect world that would happen.

This isn't a perfect world and so people would be better off taking advice not to use a debit card in these situations.

Exactly. Obviously this kind of stuff should not happen, but it does and it just makes sense to protect yourself in the best way possible.

KT
 

digitaldurandal

Golden Member
Dec 3, 2009
1,828
0
76
Could you sue EA/Mythic to recup overdraft fees?
I have been told according to FTC regulation they are responsible for up to 200% of feeds incurred to a minimum of 1000$ per case. Sounds like class action to me. People on the forum are talking about not being able to buy food, pay rent, buy a gift for their son's birthday because it drained them four digits or close!
 

KeithTalent

Elite Member | Administrator | No Lifer
Administrator
Nov 30, 2005
50,231
117
116
I have been told according to FTC regulation they are responsible for up to 200% of feeds incurred to a minimum of 1000$ per case. Sounds like class action to me. People on the forum are talking about not being able to buy food, pay rent, buy a gift for their son's birthday because it drained them four digits or close!

Damn, that's awful. EA/Mythic really need to make this right and fast.

KT
 

Jesusthewererabbit

Senior member
Mar 20, 2008
934
0
76
They've refunded a lot of people all but one of the charges, saying that there was an error where they didn't get charged for March. I think I would just cut my losses at that point and refund all of them.

Does anyone think that Mythic will ever really develop another game that sells? I'm betting EA shuts them down and tries to pretend that this chapter in their history never happened.
 

Fingolfin269

Lifer
Feb 28, 2003
17,948
31
91
I feel like a dumb ass that I use my debit card for WoW, Zune Pass, etc.... changing to C/C pronto.
 

ussfletcher

Platinum Member
Apr 16, 2005
2,569
2
81
Unfortunately, not everyone can get a credit card in this market.. it requires.. you know.. credit.
 

Genx87

Lifer
Apr 8, 2002
41,091
513
126
You are. You're not getting the point I was trying to make. Why should someone not be able to use the debit card for their purchases when that's exactly what it's for? The problem is that the above scenario should never happen. The systems should not allow it to happen. If debit cards are touted as a replacement for physical cash, then they should have these types of checks and balances in them to prevent obvious system errors from happening in the first place.

You are reading what you want to read. I never once blamed the victims in this debacle.

Of course it should never happen but when it does people are out money until it is fixed. Hence the reason why I frown on using debit cards over credit cards. Somebody runs up 1200 bucks on my CC. What am I out? Nothing, except making a phone call to my CC company who promptly(because it is their money) reverse the charges.
 

Genx87

Lifer
Apr 8, 2002
41,091
513
126
Unfortunately, not everyone can get a credit card in this market.. it requires.. you know.. credit.

I find people with poor credit or no credit are often berated with pre-approved cards at far higher rates than people who pay their bills.

That said if a CC is truely out of their league, pre-paid game cards are not hard to purchase.
 

CoinOperatedBoy

Golden Member
Dec 11, 2008
1,809
0
76
I find people with poor credit or no credit are often berated with pre-approved cards at far higher rates than people who pay their bills.

That said if a CC is truely out of their league, pre-paid game cards are not hard to purchase.

berate

Also, it was pointed out earlier in the thread that prepaid game cards weren't available for this game.
 

Xed

Golden Member
Nov 15, 2003
1,452
0
71
They've refunded a lot of people all but one of the charges, saying that there was an error where they didn't get charged for March. I think I would just cut my losses at that point and refund all of them.

Does anyone think that Mythic will ever really develop another game that sells? I'm betting EA shuts them down and tries to pretend that this chapter in their history never happened.

EA neutered Mythic awhile ago and they are just a shell of their former selves. Once Warhammer is no longer profitable they'll be gone, imo.
 
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