Originally posted by: Queasy
You can google for a list of distro centers. Netflix is pretty readily available but I've only been able to find an older list of Blockbuster's distro centers.
If your movie gets lost in the mail, you are not held liable. We had a couple of envelope tabs show up in our mailbox without a disc or sleeve around Christmas. We just reported the incident on Blockbuster's website and a new copy was sent out.
My credit card was charged for a movie lost in the mail even after I had reported a delay in the return shipment (5 days or so). I had to email and call blockbuster for two weeks with no resolution. Disputed the charge with my credit card, and they finally credited it. I got an auto email sent about six months later, when I was no longer a customer of blockbuster, that announced that they had received the disc.
They may have a policy of only believing you if the loss happens on the initial shipment, and not the return shipment.
I've had two lost with Netflix in the past, and there was never a problem. I do not remember which direction they were going when they were lost.