To All:
Tiger has a marketing relationship with Phonelinx, a phone card company. every customer that places an order (either on-line or via the phone) is offered a "FREE" 15 day trial to use the phone card for their long distance.
Customers are told up front (either verbally or in writing) about all the conditions, fine print, etc.
Customers that say yes, or accept the Free offer, are sent a welcome package by Tiger - again with all the info & details on how to cancel if they like. Tiger also sends the customer an email with the order info & how to cancel.
Based on the customers approval, Tiger then sends the customer info (name, address, cc info) to the phone card company.
The Phone card company then sends out the phone card directly to the customer, & after 15 days starts billing the customers.
Customers can cancel at any time with Phonelinx, or if they are having trouble can contact Tiger to assist them.
We have been running this program since Q4 2001. We have had just a few complaints & taken care of each one. Prior to this program, we were running a similar promotion for 1 Free year of Magazines.
I would urge each of you to place a test order on Tiger's web site, where you will see the offer & all of the details for the promotion. Nothing is hidden.
Customers that click "Yes" to the free offer & do not read all of the details are usually the ones that complain - but they can still cancel at any time.
I hope this clears things up. If there are any additional questions - please do not hesitate to contact me directly via phone or email.
Sincerely,
Bruce Matthews
VP - Business Development
TigerDirect, Inc.
305-415-2291
305-415-2149 (fax)
bmatthews@tigerdirect.com