You guys preume that the retailers really give a $!^^. I cannot tell you how many times I've been in Best Junk or Wal-Mart and have seen beaten up returned items that are obviously missing parts that they've just stuffed back in a box and put back on the shelf. Here's a personal example. I was in ChumpUSA last week looking for a scanner. humpUSA had the HP 5470c on close out for $49. They only had an open box, that they reduced to $44 because it had been previously returned. THe salesman said it had been tested by their techs and it worked fine, but suggested that I buy one of their replacement policies just in case. In fact, he said to "shake the scanner around a bit" when I got tired of it and they'd give me a new one. Anyway, I got home loaded all the software, crawled around on my knees to hook up all the wires, made my first scan, and presto, red, green, and yellow stripes! There's no way they tested it. Had to rip it all apart, repack everything... Like I have time for this! When I went back, I showed them my replacement policy, but they refused to replace it. THey just gave me my money back, and basically said too bad schmuck! Like I said, they don't care if you buy returns that are missing parts or whatever, because when you return it, they can usually just send it back to the manufacturer.