A letter has been circulating from Rogers subscibers that has no basis of truth. There is no contract that limits your usage and they have no policy guidelines that we as customers have recognized that limit our use of it's service:
An important message from Rogers Hi-Speed Internet
We would like to advise you that there has been excessive usage on your Rogers Hi-Speed Internet account which is in violation of our end user agreement with you. Under our agreement, you are required to use the service in a way that does not create an unusually large burden on our network.
Rogers has a responsibility to ensure that all of its customers experience a high quality of service and performance when using Rogers Hi-Speed Internet. Your usage consumes a disproportionate share of our network's resources which has a negative impact on network performance. In fact, you fall within the category of less than 1% of our residential customers whose usage exceeds that of the average customer by well over 2000%.
Please be advised that it is important that your account's usage returns to reasonable levels. Unfortunately, unless your usage pattern significantly changes starting in the next two days, we will have no choice but to suspend your Internet account for a period of seven days.
The following activities may be increasing your usage:
* Engaging in peer-to-peer file sharing;
* Running servers; or
* Installing shareware that compromises your computer's security.
In addition to addressing the above activities, here are some guidelines that may assist you with managing your usage of our Internet service:
* Make all users of your account aware of the content of this e-mail and consider the extent of their usage;
* Install virus protection software and regularly scan your PC(s) to ensure that you have downloaded the most recent versions of such software; and
* Familiarize yourself with all provisions of our agreement with you (particularly prohibited uses of Rogers Hi-Speed Internet).
Thank you for your attention.
Rogers Hi-Speed Internet
Ever notice why there is such a limitation on upload/download?
"The maximum download speed with the Rogers Hi-Speed service is 1.5 Mbps (megabits per second), or the equivalent of 187.5 KB/sec (kilobytes per second). Conversely, the maximum upload throughput is 400 Kbps (kilobits per second), or the equivalent of 50 KB/sec (kilobytes per second)."
--snip--
"That said, no subscriber should be paying a premium price for a less-than-premium service. Unofficially we've learned that Rogers' Support people will try to ensure that Hi-Speed minimum throughput speed, on a reliable test, exceeds 100 KB/sec (or roughly 50% of the theoretical maximum). While we believe this information is reliable and acceptable, Rogers support personnel continue to deny any knowledge of this guideline, even as they implement it."
From: http://rbua.org/
http://rbua.org/rogers_faq.php#3.1
Some recommendations from another forum member:
1. Ask to speak to a manager at Rogers. Demand, in writing, an explanation of the bandwidth cap.
2. If you aren't satisfied, ask for that person's boss. Use the chain from the bottom up. Exhaust every avenue and document EVERY call.
3. Write every PC oriented magazine you can find. Most of these mags have sections dedicated to consumer gripes. If it's well documented, see above, then they may very well take it it up on your behalf. Maximum PC has one...it's called the Watchdog. Write to them at watchdog@maximumpc.com
4. Write your state/province utilities authority and explain the situation. Surely Canada has some agency dedicated towards consumer advocacy.
5. Write your local paper and call or email your local TV station.
6. Become of a member of www.eff.org and write to them as well. They are really here to help all of us and are very good at what they do.
I know that may seem like a lot of effort but if people don't know what is going on with Rogers then no one can fix the problem. If you lay back and just complain....then Rogers will always have carte blanche to do whatever they want. The ambiguity of their TOS is what is in question. I assume they don't want people to know their bandwidth caps because that in turn could be the one factor that turns people away from subscribing to their service.
Also check this link out:
http://www.ihaterogers.ca/
There are alternatives out there and am presently looking into this one but I'm not sure about it yet:
http://www.3web.com/
PS. I havn't recieved this warning from Rogers but the fact that they are doing this has infuriated me.
Spread the word.
An important message from Rogers Hi-Speed Internet
We would like to advise you that there has been excessive usage on your Rogers Hi-Speed Internet account which is in violation of our end user agreement with you. Under our agreement, you are required to use the service in a way that does not create an unusually large burden on our network.
Rogers has a responsibility to ensure that all of its customers experience a high quality of service and performance when using Rogers Hi-Speed Internet. Your usage consumes a disproportionate share of our network's resources which has a negative impact on network performance. In fact, you fall within the category of less than 1% of our residential customers whose usage exceeds that of the average customer by well over 2000%.
Please be advised that it is important that your account's usage returns to reasonable levels. Unfortunately, unless your usage pattern significantly changes starting in the next two days, we will have no choice but to suspend your Internet account for a period of seven days.
The following activities may be increasing your usage:
* Engaging in peer-to-peer file sharing;
* Running servers; or
* Installing shareware that compromises your computer's security.
In addition to addressing the above activities, here are some guidelines that may assist you with managing your usage of our Internet service:
* Make all users of your account aware of the content of this e-mail and consider the extent of their usage;
* Install virus protection software and regularly scan your PC(s) to ensure that you have downloaded the most recent versions of such software; and
* Familiarize yourself with all provisions of our agreement with you (particularly prohibited uses of Rogers Hi-Speed Internet).
Thank you for your attention.
Rogers Hi-Speed Internet
Ever notice why there is such a limitation on upload/download?
"The maximum download speed with the Rogers Hi-Speed service is 1.5 Mbps (megabits per second), or the equivalent of 187.5 KB/sec (kilobytes per second). Conversely, the maximum upload throughput is 400 Kbps (kilobits per second), or the equivalent of 50 KB/sec (kilobytes per second)."
--snip--
"That said, no subscriber should be paying a premium price for a less-than-premium service. Unofficially we've learned that Rogers' Support people will try to ensure that Hi-Speed minimum throughput speed, on a reliable test, exceeds 100 KB/sec (or roughly 50% of the theoretical maximum). While we believe this information is reliable and acceptable, Rogers support personnel continue to deny any knowledge of this guideline, even as they implement it."
From: http://rbua.org/
http://rbua.org/rogers_faq.php#3.1
Some recommendations from another forum member:
1. Ask to speak to a manager at Rogers. Demand, in writing, an explanation of the bandwidth cap.
2. If you aren't satisfied, ask for that person's boss. Use the chain from the bottom up. Exhaust every avenue and document EVERY call.
3. Write every PC oriented magazine you can find. Most of these mags have sections dedicated to consumer gripes. If it's well documented, see above, then they may very well take it it up on your behalf. Maximum PC has one...it's called the Watchdog. Write to them at watchdog@maximumpc.com
4. Write your state/province utilities authority and explain the situation. Surely Canada has some agency dedicated towards consumer advocacy.
5. Write your local paper and call or email your local TV station.
6. Become of a member of www.eff.org and write to them as well. They are really here to help all of us and are very good at what they do.
I know that may seem like a lot of effort but if people don't know what is going on with Rogers then no one can fix the problem. If you lay back and just complain....then Rogers will always have carte blanche to do whatever they want. The ambiguity of their TOS is what is in question. I assume they don't want people to know their bandwidth caps because that in turn could be the one factor that turns people away from subscribing to their service.
Also check this link out:
http://www.ihaterogers.ca/
There are alternatives out there and am presently looking into this one but I'm not sure about it yet:
http://www.3web.com/
PS. I havn't recieved this warning from Rogers but the fact that they are doing this has infuriated me.
Spread the word.