Was I too rude to this CSR?

[Dr. Zaus]

This is a conversation I just had... I think i was overly rude... Diet's making me bitchy.

Sidney: Thank you for contacting Time Warner Cable Online Customer Service, my name is Sydney. How may I assist you today?
Jillian: What is up with raising my bill 1$ every few months wile my father in law with, with the same service, keeps paying the same rate? ($40/m)
Jillian: I'm paying $60/m
Sidney: I understand that you would like to low down the bill for your services which you are using. Correct?
Jillian: Yep.
Sidney: I understand your concern and will be glad to assist you.
Sidney: May I confirm what all services of the Time Warner Cable you are using currently?
Jillian: Internet; I watch TV over the internet, I make phone calls over the internet... I can't see why anyone would need anything other than internet access.
Sidney: Please accept my apologies for the inconvenience caused.
Sidney: I would like to inform you that rise in the bill may be the cause of your promotional period end. For that you need to visit this URL https://myservices.timewarnercable.com/. In the mentioned URL may be you will see the other option for your service which might help you in reducing your bill.
Jillian: so that's not the case at all
Jillian: I did not have a 2.4 year promotional period that ended giving me a $1 increase in my bill. I get a jacked by $1 every few months
Jillian: can you fix this?
Sidney: I am sorry for your experience.
<5min latter>
Sidney: I would like to inform you for that you need to contact our local office. Please accept my apologies for the inconvenience caused.
Jillian: I'm sorry you offered me a link to a web page instead of offering some customer service.
Sidney: Would you like me to provide you the number of the local office?
Jillian: AH!
Jillian: i could use that
Jillian: also; why am I chatting with 'sales' when you have no sales authority?
Sidney: Please bear with me just for few moments while I retrieve the number of the local office.
<5 min later>
Sidney: I am still gathering that information for you; I apologize for the delay and appreciate your patience
<5 min later>
Jillian: ...
Jillian: srsly?
Jillian: your phone book powers are that lame?
Jillian: get out of here:
Jillian: send me to the page where I can fill out a form about how incredibly lame you are.
Jillian: go!
Sidney: I apologize for the delay; I really appreciate your patience.
Jillian: no delay
Jillian: we're done
Sidney: You can contact our local office at 210-244-0500
Jillian: your local office is in TWC sales in San Antonio? I Googled it in 10 seconds.
Jillian: now, like I said; you fail at looking up numbers and you fail at being worth anything at all when it comes to CS
Sidney: Please accept my apologies for the inconvenience caused.
Jillian: what's there to apologize for? you have a lame job where you get to do nothing but send people to worthless web pages and thumb slowly through a phone book.
Jillian: I get it Sid
Jillian: your job sucks.
Jillian: Go to school, get a better job. Or, if you're in India like your broken english implies, then end the government waste that's keeping your people from advancing to first world status.
Jillian: nothing to apologize for though.
Jillian: you're job is to send people to web-pages that they already have and take 100x longer looking up a number than simply typing the quarry into Google would take.
Jillian: how can you apologize for doing your job?
Sidney: Do I need to cover anything else?
Jillian: You can't you are physically incapable of helping me or anyone else with anything that Google couldn't do at very least 10x faster.
Jillian: Pleas let me fill out a form that tells people at TWC how stupid your job is.
Sidney: I would like to inform you that after the chat session terminates. You will get that in your mail box.
Jillian: Awesome; If only your boss could get this!
Jillian: or anyone that cares about TWC
Sidney: I sincerely apologize for the inconvenience caused to you.
Jillian: instead of a dead drone on the other-side of a computer screen hitting apology macro keys.
Jillian: no inconvenience sid! I told ya,your doing your worthless worthless job.
Jillian: quite well to
Jillian: hitting all the right 'apology' macro keys
Jillian: you just have no power to help anyone capable of using the internet...
Jillian: I'm sorry about that;
Jillian: I apologize to you, for my desire to conduct business via chat leading to you having a worthless job.

 

[BoomerD]

Nah...rudeness not found.

 

[Wyndru]

Just a bit, which is probably why you waited for 10 minutes to get a response on the phone number.

 

[TechAZ]

Not only rude, but you are a jackass.

You only needed to say 1 thing, "Let me talk to your manager". Who is dumber, you or the CSR? I'd actually say you are.

 

[yh125d]

You're such a jackass

 

[alkemyst]

Sounds like the CSR pwn'd whoever that was that called in.

 

[CurseTheSky]

Um, yes.

Jillian: what's there to apologize for? you have a lame job where you get to do nothing but send people to worthless web pages and thumb slowly through a phone book.
Jillian: I get it Sid
Jillian: your job sucks.

Jillian: You can't you are physically incapable of helping me or anyone else with anything that Google couldn't do at very least 10x faster.
Jillian: Pleas let me fill out a form that tells people at TWC how stupid your job is.

Jillian: no inconvenience sid! I told ya,your doing your worthless worthless job.
Jillian: quite well to
Jillian: hitting all the right 'apology' macro keys
Jillian: you just have no power to help anyone capable of using the internet...
Jillian: I'm sorry about that;
Jillian: I apologize to you, for my desire to conduct business via chat leading to you having a worthless job.

That's like walking into a McDonalds and saying "HEY, YOU WORK IN FAST FOOD, LOL, YOUR JOB MUST REALLY SUCK!"

Here's a protip: if you actually want anything done, use something more formal than their Internet chat. Go down to the office or call their number. EXPECT to wait in line or wait on hold for a while. It sucks, but it's the way it is. Drop that "I'm an important customer and you must serve me to the best of your abilities!" attitude, because no, you're not important. And finally, use a bit of politeness (as well as decent English; you're insulting them with "if you're in India like your broken english implies," and yet you're using broken English and Internet slang yourself?) and you'll get a LOT further.

 

[AstroManLuca]

I hope you continue to receive bad service in the future.

 

[Krazy4Real]

Those people have such shitty jobs and get so many complaints that what you did has no effect whatsoever on them.

I have found that if you actually make an effort to be extra nice to these people that have these jobs, they quite frequently will go out of their way to help you.

Next time have a little class.

 

[GundamW]

If I were that CSR, I would have submitted a request to close your internet account immediately and sent a bill to you for early account termination.

 

[allisolm]

When did you change your name to Jillian?

 

[2canSAM]

Those people have such shitty jobs and get so many complaints that what you did has no effect whatsoever on them.

I have found that if you actually make an effort to be extra nice to these people that have these jobs, they quite frequently will go out of their way to help you.

Next time have a little class.

Bingo, had you used some tact and not been such an ass, you probably would have gotten the problem resolved and maybe even a discount. Sounds like you got deferred for being a dick

 

[Dr. Zaus]

Those people have such shitty jobs and get so many complaints that what you did has no effect whatsoever on them.

I have found that if you actually make an effort to be extra nice to these people that have these jobs, they quite frequently will go out of their way to help you.

Next time have a little class.

Sounds like great advice.

When did you change your name to Jillian?

haha; It's my wife's name. Her account, her credit was 730 while mine was 5xx.

Bingo, had you used some tact and not been such an ass, you probably would have gotten the problem resolved and maybe even a discount. Sounds like you got deferred for being a dick

That's what I was thinking too. I knew ATOT would confirm my worst thoughts about myself ;-).

 

[us3rnotfound]

I think you already knew before you began that the online chat would go nowhere.

 

[Dr. Zaus]

I think you already knew before you began that the online chat would go nowhere.

I hoped...

 

[nageov3t]

I worked in customer service while I was in college.

yes, it was a lame job that basically involved giving the same stock answers over and over again, but it paid decently and I got to spend all summer working in an air conditioned office. almost all of my coworkers were likewise full-time students.

a rude client only makes me more certain that they deserved whatever inconvenience befell them and make me increasingly less likely to actually provide help. (yes, my powers were limited, but if a client was nice, I might be willing to go above and beyond, perhaps directing them to the correct person to speak to, giving them inside tips, or taking their case/issue to the appropriate manager myself, which typically would have more weight than a faceless voice on the phone)

 

[Blieb]

Who needs the education?

Jillian: no inconvenience sid! I told ya, your doing your worthless worthless job.
Jillian: quite well to

You were a royal douche. How did it feel to pick on some helpless CS rep on the internet?

 

[dabuddha]

Wow your a dick. Learn some manners and you'll go far when dealing with CSRs.

 

[child of wonder]

Internet tough guy!

 

[NikolaeVarius]

You're a jackass.

Even when I one time I got a CSM that sounded like a 80 year old women in the middle of the woods and gave me absolutley zero help, tranferred me to a machine who then informed me 30 minutes after struggling with it that it didn't offer support for my software, I wasn't a jackass.

 

[kranky]

If I thought you were serious in wanting an answer, I'd share what I think. But clearly the reason you posted this was to show everyone what a keyboard bully you are.

Yay for you, and your fingers of fury.

 

[spaceman]

time to start thinkin bout the man in the mirror

 

[bignateyk]

It's easy to be a tough guy when you're hiding behind your wife's credit score...

 

[Blackjack200]

If I thought you were serious in wanting an answer, I'd share what I think. But clearly the reason you posted this was to show everyone what a keyboard bully you are.

Yay for you, and your fingers of fury.

Yeah, I was trying to figure out why this was posted... but it's pretty obvious.

 

[Viper GTS]

Way out of line, but you already knew that.

I seriously wonder sometimes what makes people say that kind of thing, perhaps you can shed some light on the situation.

While we're on the subject perhaps you can shed some light on why you're so worked up over $20 a month? What kind of shitty job do you have that $20 is not just noise when viewed on a monthly scale? And from what I can tell your grasp of the English language isn't so hot either (...you're job...). Since you are obviously from a first-world country we'll just chalk that up to you being an idiot.

Viper GTS