I am looking to see if I was in the wrong or a jerk cause I can't quite wrap my head around this one and in some respects feel bad but in others feel as if I was in the right, so any thoughts on this would be greatly appreciated, even those which say I am a dick. Let me apologize in advance for the length of this?
So here is the back story?.
As some may know a few weeks ago I visited a few local Honda dealers to look at the 08 Accords as I was interested in this car.
I found two and started negotiations and finally settled on one who gave me a fair deal, however both my wife and myself were apprehensive about the sales associate as he seemed totally disinterested in the whole process, we couldn?t tell if he was just that way or if it was towards us, plus we also learned that they didn't have the specific car in stock but they could get it, which seemed odd as this was a model clearance and from what I understand what you have is what you have, but we decided to give them the benefit of the doubt.
So on the 15th of this month they had me sign a P&S with no specific info (VIN?etc) and they had us leave them a $100 deposit and said I would be called when it was ready (Their estimate was 2 days approx).
Well, being the savvy shopper that I am I called another dealer and asked what they could do, they offered a better price, so not wanting to cost the first place the sale on price alone I called them back and asked if they would match it, to which they agreed, I also told them again (I mentioned it on the first day I was there but the sales guy seemingly forgot) that I would like a remote starter installed as well) to which they agreed.
So time goes by and I don?t hear anything, I called a few times (once on the 19th and then again on the 21st) to see if the car was in, both times I was told they were still waiting on delivery and I should call back again in a few days. So then I call again on the 22nd and was told that the car was in, however they were waiting on the remote starter but I should come in to get paperwork squared away as I was getting new plates, I suggested I come in over the weekend but was told by the sales person that they were too busy and had too many appointments, plus he wanted to take Sunday off so he didn?t want me to come then. He said that since the process takes time they would rather do it when they can devote some real time to me, which I sort of understood but it really didn?t help to raise my confidence. But not wanting to go somewhere else and deal with a big headache I agreed and suggested sometime during the week.
We agreed on Monday night and I left it at that, this was Friday the 22nd. Well Monday came around but my daughter was ill and I was swamped with work, so I asked to reschedule to Tuesday, which the sales person accepted with the condition that I call Tuesday morning. I called Tuesday morning wanting to come in early that afternoon however he told me again that he was really busy and it wouldn?t work for him, I suggested Wednesday and he said that wouldn?t work either as he wanted to take the day off, so I then said what about Thursday to which he agreed but again I had to call him.
So again I call Thursay and offer to come in that afternoon, and again I am told he is too busy and I should try calling Friday morning to see if that works. Being frustrated at this point I agree and then call again on Friday, he was busy and couldn?t take my call so I left a message with the receptionist asking that he please return my call.
Friday came and went and never heard anything from him.
So today I decided that I was totally frustrated and tired of trying to deal with this and it was time to start exploring other options.
So I went to another local dealer, told them what I wanted, and they pretty much matched the deal (car was about $280 more so a loss there, Trade in was $500 more which was better, extended warranty was the same price (longer warranty though), and remote starter was a wash, but they had the car on the lot and ready to go, I would have just had to come back to get the starter installed. They really wanted my business and wanted to close that day (which is what I was used to)
So before I agreed to the terms I called up the other dealer and told the sales guy to just cancel the order, at which point he started to berate me for not coming in to pick up the car, blaming me for scheduling issues, complaining about how I had them add on all of these extra features, and then saying that we test drove the car I was getting (which we didn?t since they had to get mine in).
I probably didn?t handle that conversation well as I told him I would work it on my end and get back to him, I went back into the new dealer and put the transaction on hold while I composed myself and assessed the situation. I then decided that I really didn?t like the attitude nor the tone of the first dealer, called back at which point I was told the sales guy was busy and then asked for the manager, who like the sales guy said that I had them do all of this ?stuff? (when really it was just a starter) and that they would have to retain my deposit to cover their cost on the work.
I told him that I really didn?t appreciate the way I was treated by his associate, and also that I had only put down $100 so if they want to keep that they are more than welcome to it as it is a small loss for me.
He then asked what would it take for me to keep the business with them and offered an additional thousand dollars off the car, and immediately offered two thousand dollars off?.I was pretty bullshit at this point so I told him to basically shove it, that no matter how much he gave me off I had such a bad taste in my mouth that every time I took the car to service with them I would be totally P-O?d and I couldn?t live with it, he apologized for the behavior of his sales guy and hung up.
I went in and finished the deal with the new place, they told me that it was illegal for them to try and offer me more money off at that point and also that they shouldn?t have done any work to the vehicle (install the remote starter) until they had a fully completed P&S.
So I am wondering, did I not give the first dealer enough of a chance?
I don?t buy cars often enough to know if what I am doing is right or wrong but part of me thinks that I should have called them yet again and cancelled before I went out looking today, whereas the other part says screw them and that they should have worked harder on their part to keep me as a customer.
Any thoughts appreciated. Thanks
So here is the back story?.
As some may know a few weeks ago I visited a few local Honda dealers to look at the 08 Accords as I was interested in this car.
I found two and started negotiations and finally settled on one who gave me a fair deal, however both my wife and myself were apprehensive about the sales associate as he seemed totally disinterested in the whole process, we couldn?t tell if he was just that way or if it was towards us, plus we also learned that they didn't have the specific car in stock but they could get it, which seemed odd as this was a model clearance and from what I understand what you have is what you have, but we decided to give them the benefit of the doubt.
So on the 15th of this month they had me sign a P&S with no specific info (VIN?etc) and they had us leave them a $100 deposit and said I would be called when it was ready (Their estimate was 2 days approx).
Well, being the savvy shopper that I am I called another dealer and asked what they could do, they offered a better price, so not wanting to cost the first place the sale on price alone I called them back and asked if they would match it, to which they agreed, I also told them again (I mentioned it on the first day I was there but the sales guy seemingly forgot) that I would like a remote starter installed as well) to which they agreed.
So time goes by and I don?t hear anything, I called a few times (once on the 19th and then again on the 21st) to see if the car was in, both times I was told they were still waiting on delivery and I should call back again in a few days. So then I call again on the 22nd and was told that the car was in, however they were waiting on the remote starter but I should come in to get paperwork squared away as I was getting new plates, I suggested I come in over the weekend but was told by the sales person that they were too busy and had too many appointments, plus he wanted to take Sunday off so he didn?t want me to come then. He said that since the process takes time they would rather do it when they can devote some real time to me, which I sort of understood but it really didn?t help to raise my confidence. But not wanting to go somewhere else and deal with a big headache I agreed and suggested sometime during the week.
We agreed on Monday night and I left it at that, this was Friday the 22nd. Well Monday came around but my daughter was ill and I was swamped with work, so I asked to reschedule to Tuesday, which the sales person accepted with the condition that I call Tuesday morning. I called Tuesday morning wanting to come in early that afternoon however he told me again that he was really busy and it wouldn?t work for him, I suggested Wednesday and he said that wouldn?t work either as he wanted to take the day off, so I then said what about Thursday to which he agreed but again I had to call him.
So again I call Thursay and offer to come in that afternoon, and again I am told he is too busy and I should try calling Friday morning to see if that works. Being frustrated at this point I agree and then call again on Friday, he was busy and couldn?t take my call so I left a message with the receptionist asking that he please return my call.
Friday came and went and never heard anything from him.
So today I decided that I was totally frustrated and tired of trying to deal with this and it was time to start exploring other options.
So I went to another local dealer, told them what I wanted, and they pretty much matched the deal (car was about $280 more so a loss there, Trade in was $500 more which was better, extended warranty was the same price (longer warranty though), and remote starter was a wash, but they had the car on the lot and ready to go, I would have just had to come back to get the starter installed. They really wanted my business and wanted to close that day (which is what I was used to)
So before I agreed to the terms I called up the other dealer and told the sales guy to just cancel the order, at which point he started to berate me for not coming in to pick up the car, blaming me for scheduling issues, complaining about how I had them add on all of these extra features, and then saying that we test drove the car I was getting (which we didn?t since they had to get mine in).
I probably didn?t handle that conversation well as I told him I would work it on my end and get back to him, I went back into the new dealer and put the transaction on hold while I composed myself and assessed the situation. I then decided that I really didn?t like the attitude nor the tone of the first dealer, called back at which point I was told the sales guy was busy and then asked for the manager, who like the sales guy said that I had them do all of this ?stuff? (when really it was just a starter) and that they would have to retain my deposit to cover their cost on the work.
I told him that I really didn?t appreciate the way I was treated by his associate, and also that I had only put down $100 so if they want to keep that they are more than welcome to it as it is a small loss for me.
He then asked what would it take for me to keep the business with them and offered an additional thousand dollars off the car, and immediately offered two thousand dollars off?.I was pretty bullshit at this point so I told him to basically shove it, that no matter how much he gave me off I had such a bad taste in my mouth that every time I took the car to service with them I would be totally P-O?d and I couldn?t live with it, he apologized for the behavior of his sales guy and hung up.
I went in and finished the deal with the new place, they told me that it was illegal for them to try and offer me more money off at that point and also that they shouldn?t have done any work to the vehicle (install the remote starter) until they had a fully completed P&S.
So I am wondering, did I not give the first dealer enough of a chance?
I don?t buy cars often enough to know if what I am doing is right or wrong but part of me thinks that I should have called them yet again and cancelled before I went out looking today, whereas the other part says screw them and that they should have worked harder on their part to keep me as a customer.
Any thoughts appreciated. Thanks