A bunch of my friends were in town for the weekend, so we decided that on Saturday night, we would all stay at a hotel.
5:30PM: The whole thing was planned quickly, without much notice, so we didn't have any time to make reservations... We went to a couple hotels and soon found out that the whole city appeared to be booked. One of the hotels which turned us down took liberty to call their sister hotel, who happened to have ONE suite available.
7PM: We immediately drove to this other hotel, the Silverlake Inn (I think), and told them we would like to stay there. We asked for a key to check the room out, and they agreed. We all went up and agreed that the room looked great (not that we had many choices anyway), and promptly came back down to the office and told them we would take it (Keep in mind, we didn't leave anything in the room). She took down all of my information, except my credit card--I asked if she would like us to pay now, or later (a few more people were coming, so it would be easier to pay that way), and she said either way would be fine. I told her that if we paid later it would be a couple of hours--she said no problem.
We went to meet up with my other friends, had a few drinks, etc, then came back to our hotel at about 11PM. We decided to go strait to the room to unpack before going to the office to pay. I put the key in, but it didn't seem to be working... We were joking around about the locks being changed, etc, but then someone from inside opens the door and asks what we want... Shocked, we explain to him our situation, and show him our key. The guy in the room tells me that he checked in during the afternoon, but didn't arrive until 10. He calls the guy working at the office (different person at this point), who comes to assist us.
I end up walking with this guy, back to the office, and he keeps telling me that the situation is all my fault for not paying in advance. I explain to him the entire story, several times, and he just keeps telling me that we should not have been given a key, and we had to pay by 9PM--but since we didn't he checked the room out at 10:30...???
Even though I was upset and frustrated, I knew that they didn't have much to offer us since all of the rooms were booked, so I asked him to find a new hotel for us. He calls one, and finds out that they have one "large room" available, then hangs up the phone. The following went like this:
Him: "They have one room with a king size bed in it"
Me: "Okay. You guys are going to cover the cost, right?"
Him: "Umm.. no."
Me: "Well, you do realize that we are going through all of this trouble, because of a mistake made on your end, right?"
Him: "It wasn't my fault. I wasn't here"
Me: "Right.. I understand it wasn't your fault. But you are representing a company here."
Him: "It wouldn't have happened on my shift."
Me: "I get that part--but we are going through all of this because of a mistake that someone here made, and now we need compensation for it"
Him: "Not my problem."
Me: "Okay, in that case, you're going to have to call your manager so we can get this worked out"
Him: "Hmm... They're only going to hold that room for a few minutes"
Me: "Okay, then call the hotel back first and reserve it, then call your manager"
Him: "No--I've already done that, I'm not calling them back".
*He calls his manager, and explains the situation in a distorted sort of way, trying his hardest to place every bit of blame on us. The manager apparently says not to pay for our room, so he hangs up. While on the phone, a friend of mine asks for my keys so he can start loading my car. The guy gets off the phone, then calls security: "Hey, I need you down here immediately, they are stealing keys and refuse to leave, get them out".
"Security" shows up (who is really just some crack head looking guy with no teeth), and stands in the corner of the room listening. The guy who works behind the desk looks at me and says, "Give me the key, give me the key". I tell him that we already gave him back the room key. He asks for the key in my hand... I show him that I'm not holding keys, and that I had handed my car keys to my friend. At this point, the guy won't even make eye contact with me, he's just staring at his computer screen. I say, "Hey, if you wanted us to leave, you could have just asked.. You didn't need to call security", and he keeps coming back with, "You've wasted too much of my night, and you refuse to leave, I will have security escort you". I'm standing there just baffled... shocked. I look at the security guard and say, "Do you understand where I'm coming from here?". He tries to act all tough, and says, "I understand that this gentlemen is asking you to leave, and if you refuse, I will make you".
I walk out the door, and meet my friends in the other parking lot at my car. We're all standing there deciding what to do, where to go, etc. After a minute or two, the security guard and office guy come follow us out. The security guard takes off his coat and throws it on the ground. He comes up, about a foot from the three of us, and shouts:
Him: "Get the f*ck out of here, the cops are no their way"
Me: "Hey, we came out to our car, now we are just figuring out where to go..."
Him: "I've already told you once, and if you guys don't get the f*ck out of here, I am going to help you get the f*ck out"
Me: "You don't need to act all crazy man.. We understand. We already have come out to our car, now we're just trying to figure out what to do next"
Him: "The cops are on their f*cking way, you guys are f*cked"
*The office guy is standing about 20 feet behind. He says the security guards name a couple of times, trying to get him to calm down.
Him: "What the ****** are you guys going to do? Huh? You want to f*cking fight?"
After a few minutes of him acting like a complete psycho, he tells us one last time to get in the car, then walks off. Keep in mind, during this entire ordeal, we were acting 100% calm. Using normal voices, not swearing, and acting aggressive... And this guy comes out trying to do nothing but fight.
We left soon after that. We were all VERY angry, obviously.
I'm wondering, at this point, is there anything we can do? The office guy wouldn't let me speak to the manager, he told me I had to call her on Monday. Is there any way we could get a free room, or anything?
Cliffs:
We book a hotel room at 7PM. The lady working there told us we could pay at any time during the night.
We come back to the hotel room at 11PM, to find people sleeping inside.
Guy who works there tells me its not his fault, and that we should have paid earlier.
He calls security on us.
Security guard tries to fight all three of us for NO reason whatsoever.
5:30PM: The whole thing was planned quickly, without much notice, so we didn't have any time to make reservations... We went to a couple hotels and soon found out that the whole city appeared to be booked. One of the hotels which turned us down took liberty to call their sister hotel, who happened to have ONE suite available.
7PM: We immediately drove to this other hotel, the Silverlake Inn (I think), and told them we would like to stay there. We asked for a key to check the room out, and they agreed. We all went up and agreed that the room looked great (not that we had many choices anyway), and promptly came back down to the office and told them we would take it (Keep in mind, we didn't leave anything in the room). She took down all of my information, except my credit card--I asked if she would like us to pay now, or later (a few more people were coming, so it would be easier to pay that way), and she said either way would be fine. I told her that if we paid later it would be a couple of hours--she said no problem.
We went to meet up with my other friends, had a few drinks, etc, then came back to our hotel at about 11PM. We decided to go strait to the room to unpack before going to the office to pay. I put the key in, but it didn't seem to be working... We were joking around about the locks being changed, etc, but then someone from inside opens the door and asks what we want... Shocked, we explain to him our situation, and show him our key. The guy in the room tells me that he checked in during the afternoon, but didn't arrive until 10. He calls the guy working at the office (different person at this point), who comes to assist us.
I end up walking with this guy, back to the office, and he keeps telling me that the situation is all my fault for not paying in advance. I explain to him the entire story, several times, and he just keeps telling me that we should not have been given a key, and we had to pay by 9PM--but since we didn't he checked the room out at 10:30...???
Even though I was upset and frustrated, I knew that they didn't have much to offer us since all of the rooms were booked, so I asked him to find a new hotel for us. He calls one, and finds out that they have one "large room" available, then hangs up the phone. The following went like this:
Him: "They have one room with a king size bed in it"
Me: "Okay. You guys are going to cover the cost, right?"
Him: "Umm.. no."
Me: "Well, you do realize that we are going through all of this trouble, because of a mistake made on your end, right?"
Him: "It wasn't my fault. I wasn't here"
Me: "Right.. I understand it wasn't your fault. But you are representing a company here."
Him: "It wouldn't have happened on my shift."
Me: "I get that part--but we are going through all of this because of a mistake that someone here made, and now we need compensation for it"
Him: "Not my problem."
Me: "Okay, in that case, you're going to have to call your manager so we can get this worked out"
Him: "Hmm... They're only going to hold that room for a few minutes"
Me: "Okay, then call the hotel back first and reserve it, then call your manager"
Him: "No--I've already done that, I'm not calling them back".
*He calls his manager, and explains the situation in a distorted sort of way, trying his hardest to place every bit of blame on us. The manager apparently says not to pay for our room, so he hangs up. While on the phone, a friend of mine asks for my keys so he can start loading my car. The guy gets off the phone, then calls security: "Hey, I need you down here immediately, they are stealing keys and refuse to leave, get them out".
"Security" shows up (who is really just some crack head looking guy with no teeth), and stands in the corner of the room listening. The guy who works behind the desk looks at me and says, "Give me the key, give me the key". I tell him that we already gave him back the room key. He asks for the key in my hand... I show him that I'm not holding keys, and that I had handed my car keys to my friend. At this point, the guy won't even make eye contact with me, he's just staring at his computer screen. I say, "Hey, if you wanted us to leave, you could have just asked.. You didn't need to call security", and he keeps coming back with, "You've wasted too much of my night, and you refuse to leave, I will have security escort you". I'm standing there just baffled... shocked. I look at the security guard and say, "Do you understand where I'm coming from here?". He tries to act all tough, and says, "I understand that this gentlemen is asking you to leave, and if you refuse, I will make you".
I walk out the door, and meet my friends in the other parking lot at my car. We're all standing there deciding what to do, where to go, etc. After a minute or two, the security guard and office guy come follow us out. The security guard takes off his coat and throws it on the ground. He comes up, about a foot from the three of us, and shouts:
Him: "Get the f*ck out of here, the cops are no their way"
Me: "Hey, we came out to our car, now we are just figuring out where to go..."
Him: "I've already told you once, and if you guys don't get the f*ck out of here, I am going to help you get the f*ck out"
Me: "You don't need to act all crazy man.. We understand. We already have come out to our car, now we're just trying to figure out what to do next"
Him: "The cops are on their f*cking way, you guys are f*cked"
*The office guy is standing about 20 feet behind. He says the security guards name a couple of times, trying to get him to calm down.
Him: "What the ****** are you guys going to do? Huh? You want to f*cking fight?"
After a few minutes of him acting like a complete psycho, he tells us one last time to get in the car, then walks off. Keep in mind, during this entire ordeal, we were acting 100% calm. Using normal voices, not swearing, and acting aggressive... And this guy comes out trying to do nothing but fight.
We left soon after that. We were all VERY angry, obviously.
I'm wondering, at this point, is there anything we can do? The office guy wouldn't let me speak to the manager, he told me I had to call her on Monday. Is there any way we could get a free room, or anything?
Cliffs:
We book a hotel room at 7PM. The lady working there told us we could pay at any time during the night.
We come back to the hotel room at 11PM, to find people sleeping inside.
Guy who works there tells me its not his fault, and that we should have paid earlier.
He calls security on us.
Security guard tries to fight all three of us for NO reason whatsoever.