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http://www.wmal.com/2017/02/27/wendys-plans-self-ordering-kiosks-at-1000-locations/
Other fast food restaurants are already doing this and the trend will only be to continue to add more. Their rationale is:
The appeal to younger customers is just or fluff, the labor costs is the meat of it. The recent push for a $15 minimum wage undeniably put the fear into CEO's and as a result r&d is being spent on more and more automation. These kiosks obviously won't replace all labor, but it will certainly do away with some of it. More and more jobs will continue to become automated, while more and more responsibility and work put on the back of those that remain.
I don't necessarily expect fast food workers to understand much about economics, but it's a bit crazy that a lot of educated people were really behind the push knowing full well what the outcome would be. These aren't jobs meant to raise a family on, the value of the work according to the free labor market simply isn't enough to do so. Now due to the fear that places will enact legislation drastically raising their cost of labor they're pursuing automation and who can blame them, they have a business and bottom line to protect.
Other fast food restaurants are already doing this and the trend will only be to continue to add more. Their rationale is:
Wendy’s chief information officer, David Trimm, says the kiosks are intended to appeal to younger customers and reduce labor costs. Kiosks also allow customers of the fast food giant to circumvent long lines during peak dining hours while increasing kitchen production.
The appeal to younger customers is just or fluff, the labor costs is the meat of it. The recent push for a $15 minimum wage undeniably put the fear into CEO's and as a result r&d is being spent on more and more automation. These kiosks obviously won't replace all labor, but it will certainly do away with some of it. More and more jobs will continue to become automated, while more and more responsibility and work put on the back of those that remain.
I don't necessarily expect fast food workers to understand much about economics, but it's a bit crazy that a lot of educated people were really behind the push knowing full well what the outcome would be. These aren't jobs meant to raise a family on, the value of the work according to the free labor market simply isn't enough to do so. Now due to the fear that places will enact legislation drastically raising their cost of labor they're pursuing automation and who can blame them, they have a business and bottom line to protect.