Problem already?!
Inverter [0013A200402D4B87] Communication Status Offline since 4/14/2010 6:47 PM Your Gateway is no longer communicating with this inverter. Inverter communications may occasionally drop off, but should re-establish automatically.PLEASE NOTE: Your solar system is likely functioning normally, but the current system health cannot be determined until the monitoring is online.
TROUBLESHOOTING:
If you continue to see this message for more than two hours then do the following:
- Go to your inverter(s) and verify that they are on.
- If communications are intermittent, then range, obstructions, or interference may be an issue. Attempt to move the Gateway closer to the inverter, higher on a shelf, and away from other wireless electronics.
- Contact Customer Care for steps to resolve the communications issue.
Contact Customer Care by either emailing
customercare@solarcity.com or calling 888-SOL-CITY.