Originally posted by: mugs
I was surprised and impressed by Citi's customer service the one time I needed to deal with them.
My issue with them is:
The other day I went on to pay my bill. Instead of my normal interface, I saw a bunch of red wording stating that my card may have been compromised and that they will be issuing a new one. However, I have been using the card just fine so I was a little confused. I called them to pay my card and the lady was nice enough to waive the normal $15 fee to pay by phone :disgust:
So, to reiterate, their solution to my card being potentially compromised is:
-Prevent user from viewing account online
-Prevent user from making payments online
-Allow user to continue using card
WTF?
Edit: I've been wondering if this is somehow a ploy to get me to stop using my Citi Dividend Platinum card since they've discontinued the card. It's been over a week and I've still not received the new card. You'd think this is something that they'd want to get to me ASAP.