I recently acquired a new position at a help center and will be starting next week. I will be working on troubleshooting Macs and PCs either at the Customer's office or remotely with VPN, ARD or Timbuktu. This will include desktops, laptops, servers, routers, etc. Basically their entire IT infastructure.
My question is what items and software should I bring with me to and have ready at all times? I remember several months ago Maximum PC ran an ad regarding this, but I cannot find that issue any longer.
I already have 2 laptops (1 PC & 1 Mac), a 512mb thumb drive and network cables, but I need to know what else I should have in my bag so that I'm never caught off guard or missing anything.
My question is what items and software should I bring with me to and have ready at all times? I remember several months ago Maximum PC ran an ad regarding this, but I cannot find that issue any longer.
I already have 2 laptops (1 PC & 1 Mac), a 512mb thumb drive and network cables, but I need to know what else I should have in my bag so that I'm never caught off guard or missing anything.