What the hell is wrong with Dell???

[FM2n]

Their outlet website shows 15% to 20% coupon codes, but says "Call 1-888-blah-blah NOW!", I call only to find out they're closed on weekends.

Then there's a "Got a question or need help placing your order, click here to chat live" link.

OoooOhh, I click on it and tell them I want to use 15% off on their outlet site. Their response was that they don't handle the outlet and ask me to call a number.

So I call the number, and it introduces itself as "Welcome to Dell outlet...", and my options are, press 1 to order a NEW computer. I WANT A REFURBISHED COMPUTER! I NEVER WANTED ONE SO BAD IN MY LIFE AND THEY WON'T LET ME PURCHASE ONE!!!!

 

[BoomerD]

The Outlet store has always been closed on the weekend.

 

[DominionSeraph]

I don't see anything. 20-25% on select desktops and laptops, but nothing in there of note.

e: oh wait, that's on their main site. Annoying how it'll transfer you without telling.

 

[Svnla]

I don't see any codes, either the main site or outlet. <sad panda>.

Would love to get a 20% off on an outlet laptop.

 

[RadiclDreamer]

You want to buy dell, you deserve the crap customer support you are getting.

 

[ultimatebob]

Yeah... Dell's customer support is getting even worse. Not only do they make you go through a bunch of pointless troubleshooting steps to get an obviously broken part replaced, but now they make you go through a hard sell of their extended service plan.

 

[tpin]

I had a tough time to claim my warranty initially and person responding to me from Dell kept saying your service tag is not matching with my name.After a lot of try finally I managed to get back to them.