InflatableBuddha
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- Jul 5, 2007
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Originally posted by: moshquerade
it's not so much the word, it's the tone, and the reason the person says it.
and anyone who says words don't offend or bother you is fos.
Spot on, Mosh!
I had a summer job as a customer service person in a department store when I was in school, and communication was one thing I was trained on. Communication is comprised of body language, tone and words.
I don't remember the exact percentages from the study they quoted, but body language is far the most important factor, comprising about 55% of the message. Tone of voice makes up just under 40%. Word choice only factors in 7-8% of how the message is interpreted.
Certainly some words are offensive, but they become much more offensive depending on the tone used, and any accompanying gestures.