*WhatEver* you do *Don't* buy a Sapphire! WithOUT *knowing* Their RMA Process costs $15

[nullpointerus]

Originally posted by: apoppin

Originally posted by: Modular

Originally posted by: evolucion8

LOLL, that's a good one!! You should check who's the one who got broken driver support for Windows Vista, and then you can say who got crappy drivers

LoLL @ you sir! At least NV can claim that they are the only GPU producer who has a publicly available DX10 card at the time of Vistas launch.

Ati is doing what they always do: wait for NV to pioneer, then add on top of it. Too bad for them they are gonna get destroyed this time around. No matter what R600 has to offer, the mid-range GPU market (where the $$ is made) is firmly in NV's hands.

i am continually *amazed* that ANY thread in Video can easily deteriorate into a ATi Vs. nvidia flamewar with posters *taking sides* purely based on fanboyism

That's what the video forum is *for*.

The polite sharing of helpful information is just a ruse.

Do NOT be taken in.


/paranoia

it IS about Sapphires "screw-their-customer" $15 "processing fee" Scam

BTW, is't possible that this policy only applies to X1950Pro RMAs?

 

[Mem]

EDIT: WHY, Mem? does LeadTek charge a RMA processing fee? or are you rich enough that you just can throw away the card? ... or disgusted enough?

apoppin:It's in my main PC so if I was to send it back then it would have to wait until I get my new PCI Express video card.It works ok at 7800 default speeds ,so the unstable factory oveclock settings I can live without,as to a return charge fee,I have not enquired to be honest.

 

[imported_thefonz]

Originally posted by: keysplayr2003

Originally posted by: thefonz
nvm i looked on bfg website this line is the most curious i find


You assume the risk of loss in transit and the returned Products shall be the sole property of BFG Technologies. BFG Technologies warrants the repaired or replaced Products will be free from defects in material or workmanship.

YOU ASSUME THE RISK OF LOSS IN TRANSIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This wasn't such a good example fonzy. Ask anyone if FS/FT why it's a good idea to use insurance and delivery confirmation when shipping out their goods. There is always a risk of something happening to a package shipped to anywhere, which is why man invented shipping insurance. And it is VERY interesting how you will go out of your way to defend sapphire here when a member tells you he was done wrong, but in the next breathe, hunt down a line of text that means (insure your package) on BFG's site. I'd advise you to be a little more consistent and just look for other BBATI board partner warranties.

I have used BFG for years btw. I only needed to RMA twice through them. Both times were with 5900nu's during that GameVE reseller fiasco. Not only did they replace my card, they upgraded me to a 5900Ultra. Did not cost me a dime. They offered me the option for them to ship first using my credit card. Sent me a new card with a return label inside the box to ship back the damaged card. $0.00 charged to my credit card. BFG rocks real real hard.

Yah not the best example, too be honest i was just bored last night. Just glanced the quote over. I figured the line meant you assume the risk of loss ($) due to transit, or hence a clever way to say shipping fees. I'll agree that it meant insuring a package. Just trying to show that sapphire is not the only company that has a similar position. And that this whole thread is a waste of bandwidth.

It's great that BFG has such a warranty, atleast in a year or so we wont get 50 posts on how bfg *fvcked* appopin over

As zebo said,
"RMAer pays shiping back the manufacturer and manufacturer pays all repair costs and shipping back to you."

Thats pretty much a standard in the computer hardware market. If 1 company like evga or bbati decides to go above that standard that is great, and i would recommend people to buy those products above those of supposed lower quality warranty's

Again, to be honest i just find it amazing that appopin is complaining about paying a 15 shipping fee, and instead would rather buy a new video card just for some so called *satisfaction*.

 

[Steve]

apoppin, does that happen to be the AGP X1950? If so, you can just send it to me, I'd be glad to RMA it and get a new card for $15

 

[Keysplayr]

Originally posted by: thefonz

Originally posted by: keysplayr2003

Originally posted by: thefonz
nvm i looked on bfg website this line is the most curious i find


You assume the risk of loss in transit and the returned Products shall be the sole property of BFG Technologies. BFG Technologies warrants the repaired or replaced Products will be free from defects in material or workmanship.

YOU ASSUME THE RISK OF LOSS IN TRANSIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This wasn't such a good example fonzy. Ask anyone if FS/FT why it's a good idea to use insurance and delivery confirmation when shipping out their goods. There is always a risk of something happening to a package shipped to anywhere, which is why man invented shipping insurance. And it is VERY interesting how you will go out of your way to defend sapphire here when a member tells you he was done wrong, but in the next breathe, hunt down a line of text that means (insure your package) on BFG's site. I'd advise you to be a little more consistent and just look for other BBATI board partner warranties.

I have used BFG for years btw. I only needed to RMA twice through them. Both times were with 5900nu's during that GameVE reseller fiasco. Not only did they replace my card, they upgraded me to a 5900Ultra. Did not cost me a dime. They offered me the option for them to ship first using my credit card. Sent me a new card with a return label inside the box to ship back the damaged card. $0.00 charged to my credit card. BFG rocks real real hard.

Yah not the best example, too be honest i was just bored last night. Just glanced the quote over. I figured the line meant you assume the risk of loss ($) due to transit, or hence a clever way to say shipping fees. I'll agree that it meant insuring a package. Just trying to show that sapphire is not the only company that has a similar position. And that this whole thread is a waste of bandwidth.

It's great that BFG has such a warranty, atleast in a year or so we wont get 50 posts on how bfg *fvcked* appopin over

As zebo said,
"RMAer pays shiping back the manufacturer and manufacturer pays all repair costs and shipping back to you."

Thats pretty much a standard in the computer hardware market. If 1 company like evga or bbati decides to go above that standard that is great, and i would recommend people to buy those products above those of supposed lower quality warranty's

Again, to be honest i just find it amazing that appopin is complaining about paying a 15 shipping fee, and instead would rather buy a new video card just for some so called *satisfaction*.

Fonz, either you are skimming waaaaay too much, or I am. What I got out of this is, it's MORE than just a shipping fee, which I would expect anyone to pay ONE WAY to the manufacturer. It is a 15.00 RMA processing fee ON TOP of shipping costs. Am I correct here appopin?

 

[crazydingo]

Originally posted by: apoppin

Originally posted by: crazydingo
Recommending or taking a stanch stance based on a one off experience is quite wise, am i right? :laugh:

Reminds me of Tom's jump to conclusions mat from Office Space.

you're the Prime Jumper

You think i should be *burned twice* by Sapphire before taking a *stand* ?

.... and the ATI fanboy shows up to defend the indefensible ... it'll be nice being on the *other side* from you for a change - i always felt embarassed to have you on *my side* in an argument

No but you shouldnt be jumping to conclusions either.

I have never owned an ATI card yet, that may change if Nvidia's 8 series midrange and the drivers for Vista.

So when do you go back to trolling Nvidia now that you've masked it a little bit with some positive opinion on Nvidia? The stealth fanboy here is YOU, everybody knows it.

 

[apoppin]

Originally posted by: sm8000
apoppin, does that happen to be the AGP X1950? If so, you can just send it to me, I'd be glad to RMA it and get a new card for $15

no problem ... PM me with your details and i will be glad to send it to you free

oops

almost forgot to mention there is a $200 shipping and handling fee


=============================

Originally posted by: nullpointerus

Originally posted by: apoppin

it IS about Sapphires "screw-their-customer" $15 "processing fee" Scam

BTW, is't possible that this policy only applies to X1950Pro RMAs?

i *know* about video forum and i AM "sharing"

nope here's the reply from Sapphires USA "Henchmen" in extorting $15 from me

This is company policy, we are Althonmicro a distribution center for Sapphire products. Any users who request RMA through us will have to pay a $15 processing fee, usually we have contracts with our customers when is your vendor should offer service for the first year of the card?s warranty period, try get back with them and have them help you out on processing for RMA service. Or you can always come back to us for service. The form is in word form. Please check the attachment.

Tech

everyone is screwed equally by Sapphire RMA

i should post this in GH
[much more *politely*, of course ... they are "sensitive" there]

and i am *trying* Sapphire again and will post on there forums to see how long i last there ... i am NOT being extorted for $15 by Sapphire

what assurances do i have it won't fail again?

:roll:

ANOTHER $30 down the toilet because Sapphire scams thousands of their customers ... i will be trying for a class action lawsuit if i get no satisfaction from them

EDIT: here's their extortion pricing schedule:
$15.00 FOR 49 STATES
$35.00 FOR HI, AK
$30.00 OR $50.00 FOR CANADA.(MONEY ORDER ONLY)

they don't trust Canada
===================

Originally posted by: crazydingo

Originally posted by: apoppin

Originally posted by: crazydingo
Recommending or taking a stanch stance based on a one off experience is quite wise, am i right? :laugh:

Reminds me of Tom's jump to conclusions mat from Office Space.

you're the Prime Jumper

You think i should be *burned twice* by Sapphire before taking a *stand* ?

.... and the ATI fanboy shows up to defend the indefensible ... it'll be nice being on the *other side* from you for a change - i always felt embarassed to have you on *my side* in an argument

No but you shouldnt be jumping to conclusions either.

I have never owned an ATI card yet, that may change if Nvidia's 8 series midrange and the drivers for Vista.

So when do you go back to trolling Nvidia now that you've masked it a little bit with some positive opinion on Nvidia? The stealth fanboy here is YOU, everybody knows it.

what "jumping" ?

that Sapphire wants to *screw* me and all their RMA customers?

that $15 is plainly extortion ... "pay or don't get it fixed"

now that is a "warranty" i hope you get

 

[dennilfloss]

My last three cards (Radeon 64, Radeon 9500 Plus, Radeon X1900-XTX) have all been Sapphire with no problems so I'll probably stick with them again next time.

 

[apoppin]

Originally posted by: dennilfloss
My last three cards (Radeon 64, Radeon 9500 Plus, Radeon X1900-XTX) have all been Sapphire with no problems so I'll probably stick with them again next time.

*All* of my recent built by ATi cards [Radeon 64DRR/R8500/x850xt] have been "Sapphire" cards ... they are EXCELLENT products

and i "LOVE" ATi's fair and fast RMA service
[free unsolicited testimonial]

on the OTHER hand, make sure you add $15 [in your mind plus a lot of *hassle*] to EVERY Sapphire card you buy in the future - in case you need RMA service over the course of 2 years

IF i knew this BEFORE i bought my Sapphire, i would NOT be complaining right now
... and i would have HAD the option to NOT to buy it because of *knowing about* a warranty service that is not only SUBstandard but "extortionist" in nature.

Consider the above a PSA

and i will be making this announcement everytime Sapphire comes up ... especially in Hot Deals ... just to be 'fair' to PEOPLE ... not necessarily "fair" to stupid Crapphire RMA company "policies"

 

[imported_thefonz]

Just wondering appopin, why does your profile say visiontek 1950pro and your going threw sapphire for a RMA?
R u just screwing us around and trying to give sapphire a bad rep?

http://img201.imageshack.us/my.php?image=untitled2is6.jpg

 

[apoppin]

Originally posted by: thefonz
Just wondering appopin, why does your profile say visiontek 1950pro and your going threw sapphire for a RMA?
R u just screwing us around and trying to give sapphire a bad rep?

http://img201.imageshack.us/my.php?image=untitled2is6.jpg

that was in early December ... i returned it without any issues

i got my Sapphire almost 40 days ago and it died on day 31 of actual use

i am updating my profile with my 7800GS O/C when i have the O/C and 3DMark scores finalized ... it's a *keeper*


and unless something really weird happens, i *expect* to have a nvidia GPU for another year.

... so ... crazydingo .. you will just have to remain confused
:laugh:

 

[ronnn]

Originally posted by: apoppin


i am updating my profile with my 7800GS O/C when i have the O/C and 3DMark scores finalized ... it's a *keeper*


and unless something really weird happens, i *expect* to have a nvidia GPU for another year.

Well I hope the oc with your ancient ps don't fry the thing. And please don't :wine: when it frys and find out your warranty is void. Really all this over $15 is rather inane.

 

[apoppin]

Originally posted by: ronnn

Originally posted by: apoppin


i am updating my profile with my 7800GS O/C when i have the O/C and 3DMark scores finalized ... it's a *keeper*


and unless something really weird happens, i *expect* to have a nvidia GPU for another year.

Well I hope the oc with your ancient ps don't fry the thing. And please don't :wine: when it frys and find out your warranty is void. Really all this over $15 is rather inane.

it is *inane* only to you

i have principles

my PS is neither ancient nor generic ... it offers a solid 480w with it's *weakness* being "only" 18a on the 12v rail ... perfect to keep my decidedly UNloaded rig with my P4 o/c'd 500 Mhz and my GS mildly o/c'd ... no voltage was raised and no temperature increases detected.

and i did NOT o/c my x1950p 512 - at all ... it simply wouldn't ... on Day 2 or so i *tried* and simply gave up ... i posted that i was going to get another PS so i could get my lost O/C back

and nvidia is not as stupid as ati about o/c'ing ... or should i say *was* ?
--with AMD i think they will *encourage* o/c'ing .... betcha

and i have a 'lifetime' warranty on the GS ... they don't rip you off with a *processing fee*

EDIT:

Correction: my x1950p scored ~8,000 in 3DMark05 ...
my GS about 6500

sorry for the misposted info

 

[ArchAngel777]

Originally posted by: apoppin
and unless something really weird happens, i *expect* to have a nvidia GPU for another year.

I am affraid that we can no longer be friends...

:Q

:laugh: Joking, of course, but it might affect future diplomatic relations.

 

[CaiNaM]

Originally posted by: apoppin

Originally posted by: CaiNaM

Originally posted by: Creig

Originally posted by: apoppin
feel free to fsck yourself ...

Well, I guess that ends any thoughts I might have had about helping you further. Nice attitude from a supposedly "Elite Member". :thumbsdown:

it's based purely on content, not quality

how do you know what is is *based on* ?
:Q

--and telling someone who 'thinks' they are "helping" to "fix themselves" is not a bad idea ... especially in this case
:frown:

i guess you never played around in Unix ... not many people here did, i guess

*fsck* got a lot of attention in OT ... years ago

and why do you guys keep up with the personal attacks? are you trying to *divert* attention away from the REAL issue -

Sapphire's Crap "screw their customer" RMA policy

i stated a fact; 'elite' status is based solely on # of posts.

i have neither attacked you nor tried to *divert* attention from any REAL issue.

but now that you mention it, if you want to make childish rants across multiple threads, fine. but no one has been "screwed". sapphire's policy is to charge a $15 processing fee, which also covers the return shipment to you.

if you bought that 7800GS at fry's, and it was DOA, will they reimburse you for the gas/bus ticket/whatever for you to bring it back and exchange it? nope.

are there better rma policies out there? sure there are, but they are not obligated to do anything more than they are doing, and they certainly did not go back on their word or make any promises they didn't keep.

if you don't like it, don't pay it, but the extreme that you've gone to over $15 is absolutely ridiculous... and if i post this another 17,000 times, i can be an elite member just like you

 

[apoppin]

Originally posted by: CaiNaM

Originally posted by: apoppin

Originally posted by: CaiNaM

Originally posted by: Creig

Originally posted by: apoppin
feel free to fsck yourself ...

Well, I guess that ends any thoughts I might have had about helping you further. Nice attitude from a supposedly "Elite Member". :thumbsdown:

it's based purely on content, not quality

how do you know what is is *based on* ?
:Q

--and telling someone who 'thinks' they are "helping" to "fix themselves" is not a bad idea ... especially in this case
:frown:

i guess you never played around in Unix ... not many people here did, i guess

*fsck* got a lot of attention in OT ... years ago

and why do you guys keep up with the personal attacks? are you trying to *divert* attention away from the REAL issue -

Sapphire's Crap "screw their customer" RMA policy

i stated a fact; 'elite' status is based solely on # of posts.

i have neither attacked you nor tried to *divert* attention from any REAL issue.

but now that you mention it, if you want to make childish rants across multiple threads, fine. but no one has been "screwed". sapphire's policy is to charge a $15 processing fee, which also covers the return shipment to you.

if you bought that 7800GS at fry's, and it was DOA, will they reimburse you for the gas/bus ticket/whatever for you to bring it back and exchange it? nope.

are there better rma policies out there? sure there are, but they are not obligated to do anything more than they are doing, and they certainly did not go back on their word or make any promises they didn't keep.

if you don't like it, don't pay it, but the extreme that you've gone to over $15 is absolutely ridiculous... and if i post this another 17,000 times, i can be an elite member just like you

i see and thank you for *explaining*

your factually incorrect statement about Elite members had me thoroughly confused

No ... actually *elite* on ATF is NOT based on post count ... almost everything else is
i believe you *confused 'elite' with 'lifer'

ANYway, i expect to be able to exchange a product at *Frys* by driving there and exchanging it - even ... i do NOT *expect* to fill out a *processing form* and pay them $15 just to have them give me the exchange

nor do i expect to get anything for my gas and time in the exchange

Now my *challenge* to you is to show me where i could find Sapphires' RMA policy in advance ... how i could know that i would be charged since NO ONE else does this ?
no major manufacturer OTHER than Sapphire

THEY are outta line

 

[Steve]

You gotta be kidding me. You could have exchanged the thing at Fry's this whole time. but you went to the maker instead of the shop first?

You just nullified your whole thread.

 

[apoppin]

Originally posted by: sm8000
You gotta be kidding me. You could have exchanged the thing at Fry's this whole time. but you went to the maker instead of the shop first?

You just nullified your whole thread.

you didn't read the thread - at all did you
:roll:

i was presented with a *hypothetical situation*

i bought it from ZZf and they don't want ANYthing to do with it ... after 30 days

 

[Steve]

Why the hell would I read all this???

 

[apoppin]

Originally posted by: sm8000
Why the hell would I read all this???

why the hell would you butt in without knowing the issue ... at all?


Cliff's notes : My problem is with Craphire's RMA Policy that is NOT disclosed until you RMA

i.e

You MUST pay them $15 before they will even consider your RMA

and each time it is returned defective ...
:thumbsdown:

 

[ronnn]

Originally posted by: apoppin


Cliff's notes : My problem is with Craphire's RMA Policy that is NOT disclosed until you RMA

i.e

You MUST pay them $15 before they will even consider your RMA

and each time it is returned defective ...
:thumbsdown:

That misses all the exciting stuff about how the replacement card will be busted and you will have to do it again. The ccc sucks, and you have redeemed your soul are now a nvidia fanboy. and ad ad nauseum, etc etc etc blah blah blah - I hate Sapphire

 

[CaiNaM]

Originally posted by: apoppin
ANYway, i expect to be able to exchange a product at *Frys* by driving there and exchanging it - even ... i do NOT *expect* to fill out a *processing form* and pay them $15 just to have them give me the exchange.

nor do i expect to get anything for my gas and time in the exchange

so you you spend your time and gas to get there and back; they don't need to charge you anything cause you're already covering the expenses for the exchange. sapphire is simply charging you $15 to cover the packaging and return shipment to you - something you've already done in the fry's example by paying to get there and get back.

Now my *challenge* to you is to show me where i could find Sapphires' RMA policy in advance

it's all over their forums... you're not exactly the first person to have needed to RMA from them.

... how i could know that i would be charged since NO ONE else does this ?

again, it's all over their forums...

no major manufacturer OTHER than Sapphire

lots of manufacturer's charge a processing fee. just search google. not sure any other video card maker does, but you'd probably be surprised at how many other manufacturers have similar policies.

THEY are outta line

no they're not. why do you think you pay less for sapphire cards? do you think they just take less profit then other corporations? no, they lower their costs, which includes things like putting the responsibility on the consumer to cover costs for getting their rma's to them and back. is sapphire "screwing you" by offering their products for a lower price?

bfg charges a premium for their products. part of the reason is that they offer a lifetime warranty. the additional profit they make on the sale price of their cards cover that. you're not getting it for 'free'. is bfg "screwing you" for charging a premium price for their cards if you *don't* have to use their lifetime warranty? maybe you should get a partial refund on the selling price if you don't use it?

if you would have paid a few extra bucks to buy it from newegg, you would not have had this issue (they are contracted by sapphire to do return rma's for 1 year).

if you would have paid a few extra bucks for another brand, you probably wouldn't have to pay a 'processing' fee.

instead, you chose to save a few bucks by buying the less expensive sapphire and a few more by buying if from ZZF, who won't warranty it. whose fault is that?

you can go for low price, or pay a little more to buy from a seller that will rma for a year, or for the satisfaction of knowing if your card dies in 2 years, it will be replaced by paying a premium with bfg. which do you prefer? it's your choice.

 

[apoppin]

Originally posted by: CaiNaM

Originally posted by: apoppin
ANYway, i expect to be able to exchange a product at *Frys* by driving there and exchanging it - even ... i do NOT *expect* to fill out a *processing form* and pay them $15 just to have them give me the exchange.

nor do i expect to get anything for my gas and time in the exchange

so you you spend your time and gas to get there and back; they don't need to charge you anything cause you're already covering the expenses for the exchange. sapphire is simply charging you $15 to cover the packaging and return shipment to you - something you've already done in the fry's example by paying to get there and get back.

you're the one with the *silly comparison* to Frys ... Frys is NOT the manufacturer

Now my *challenge* to you is to show me where i could find Sapphires' RMA policy in advance

it's all over their forums... you're not exactly the first person to have needed to RMA from them.[/quote]Well then i am the first one to get any *attention* about it

... how i could know that i would be charged since NO ONE else does this ?

again, it's all over their forums...[/quote]IF i believe you ... it's still *only* sapphire

no major manufacturer OTHER than Sapphire

lots of manufacturer's charge a processing fee. just search google. not sure any other video card maker does, but you'd probably be surprised at how many other manufacturers have similar policies.[/quote] "lots of" ... you're the one with the bold claim ... *you* google it

THEY are outta line

no they're not. why do you think you pay less for sapphire cards? do you think they just take less profit then other corporations? no, they lower their costs, which includes things like putting the responsibility on the consumer to cover costs for getting their rma's to them and back. is sapphire "screwing you" by offering their products for a lower price?

bfg charges a premium for their products. part of the reason is that they offer a lifetime warranty. the additional profit they make on the sale price of their cards cover that. you're not getting it for 'free'. is bfg "screwing you" for charging a premium price for their cards if you *don't* have to use their lifetime warranty? maybe you should get a partial refund on the selling price if you don't use it?[/quote]Sapphire is NOT cheaper than ATi's other partners ... don't bring up nvidia cards .,.. with Sapphire *everything* is CHEAP - the packing is below minimal - but they charge just as much PLUS they screw you on RMA ...

if you would have paid a few extra bucks to buy it from newegg, you would not have had this issue (they are contracted by sapphire to do return rma's for 1 year).

if you would have paid a few extra bucks for another brand, you probably wouldn't have to pay a 'processing' fee.

instead, you chose to save a few bucks by buying the less expensive sapphire and a few more by buying if from ZZF, who won't warranty it. whose fault is that?

like you *know anything* about what "i was thinking" ... but you say it as IF it were true
:roll:

ZZf was the *only* retailer at the time i got my Sapphire x1950p that carried it ... and WTH does NewEgg have to do with Crapphire's RMA policy? ... in the 2nd year of warranty you are screwed out of it without paying the extortion

you can go for low price, or pay a little more to buy from a seller that will rma for a year, or for the satisfaction of knowing if your card dies in 2 years, it will be replaced by paying a premium with bfg. which do you prefer? it's your choice.

as usual *beside* the point completely
:thumbsdown:

and you are 100% clueless about "elite" members

what else? my "motivation" ? Get REAL
:roll:

"if you" .... "if you" ... would have, could have, should have ... thanks for the stupid *lecture*
... if you, too

:Q



IF i *knew* [past tense] about Sapphires' Craptastic RMA extortion Scam, i would NOT be authoring this thread

i personally *recommended* these bastages and i am setting the record straight
:brokenheart:

all at once
:music:

 

[apoppin]

Originally posted by: ronnn

Originally posted by: apoppin


Cliff's notes : My problem is with Craphire's RMA Policy that is NOT disclosed until you RMA

i.e

You MUST pay them $15 before they will even consider your RMA

and each time it is returned defective ...
:thumbsdown:

That misses all the exciting stuff about how the replacement card will be busted and you will have to do it again. The ccc sucks, and you have redeemed your soul are now a nvidia fanboy. and ad ad nauseum, etc etc etc blah blah blah - I hate Sapphire

i *don't hate* Sapphire

i have an *issue* SOLELY with their RMA extortion Scam

i have been *consistent* in ALL my posts about ATi Crappy Control Conglomeration

but then a *fanboy* cannot comprehend that someone *else* is not one

i *still* like ATi just as much as before and i still hate nvidia and ATi's Viral Marketing to us.

It's blowing allegiance-blinded *fanboys* outta the water using logic that makes my day here.

you cannot conceive - in your wildest dreams - that ATi and Sapphire are not walking on Sainted Ground and *anybody* taking issues with 'something they do' MUST be mad
:light:



:light: >> doesn't it look like a fat chick struggling into a girdle?
:Q



i think they ought to change it




















kidding

 

[Imyourzero]

Actually, apoppin, you did circumvent the language filter, and I'm not talking about fsck.

Originally posted by: apoppin
it shouldn't *cost* for any RMA service ... other than postage - ONE way[period]

or is should say so on the damn box

and it's the principle ... by starting this sh!t with Sapphire and their authorized USA RMA "service' i may well get denied ...

but you don't think they might also lose some sales from negative publicity? i know i sure as hell would not have bought this x1950PoS if i knew they charged you to RMA it

That said, there were other people in this thread that did the same thing and nothing was mentioned about them...Creig you probably WERE trying to be helpful but if you are going to play forum police, play fair.

Sapphire's RMA policy is a bit lacking given the circumstances (31 days?), although it's a bit odd that some people have had to pay for RMA while some haven't. I owned a Sapphire X1900XT for a few months and I was very happy with the performance of the card. I didn't have any issues with it, but I'll admit after reading this thread I'd feel much more comfortable knowing that a company like BFG, eVGA, or even XFX has my back in case things go sour. And I try to purchase only from online retailers with a rep for great service (insert obligatory mention of the Egg)

Someone mentioned that just because company X and Y offer superior RMA/warranty service, it doesn't mean that everyone else does. Well...that's true, but the companies that just choose to do the "bare minimum" and put the customer last ALSO risk coming in last when all is said and done...I've read a LOT of threads on various forums and I know who appears to have the better customer service rep between some of these companies. People read these things and that in turn influences their purchasing decisions.

Oh yeah, I thought I'd mention one more thing apoppin. I thought I read a post from someone who mentioned that you thought your PSU might be flaky... Just a theoretical question: if your card's failure was indeed caused by another component in your rig, would you still have the same stance against Sapphire? I mean, if it wasn't actually the card's fault would you still be that mad about the RMA charge?

If the card was indeed defective though, I think it stinks that they'd want to charge you both ways. Sure all electronics fail, but they should have a lifespan of longer than 31 days. That's abnormally short and if nothing in your rig caused the failure then I think at MOST they should require you to pay to ship the card back to them. But a charge for the actual RMA, as well as requiring you to pay shipping back to you, is pretty crappy.