When did Amazon Prime become 4-5 day shipping?

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Puffnstuff

Lifer
Mar 9, 2005
16,037
4,800
136
What bugs me is Sunday delivery. While I appreciate being able to get my Amazon baubles 24/7, seriously, give those delivery people a break at least one day a week!

I don't know if the load is so heavy that they're diversifying or what, but my last three packages have been delivered by my postal worker (who, on a tangent, is never happy to do it because I usually have kitchen gadgets arrive in large, heavy boxes & she's used to just doing the mail & small USPS boxes). I don't like them because they don't have a good, accurate tracking system like UPS or Fedex, and I like to know when things are coming in so they're not sitting outside all day just asking to be swiped
You should look at it as easy overtime since they are not under the same pressure as a normal work day.
 

Mike64

Platinum Member
Apr 22, 2011
2,108
101
91
What bugs me is Sunday delivery. While I appreciate being able to get my Amazon baubles 24/7, seriously, give those delivery people a break at least one day a week!
That really doesn't make any sense. It's been a few decades since "Sunday" has had the "sacrosanct" (no double-entendre intended) status as a universal "day of rest" that it once did. Everyone gets days off, it's just not necessarily a Sunday... It's not like they're forcing people to work longer work weeks (well, no more than the average, anyway) - they just schedule additional, or stagger, shifts, or whatever. Should Amazon and shippers also stop having night shifts, so everyone can "get a good night's rest"?

You should look at it as easy overtime since they are not under the same pressure as a normal work day.
There might be some sort of relatively small differential for night shifts, but I seriously doubt the companies involve arrange their staffing in a way that requires paying so many people "overtime" on a regular basis...
 

Kaido

Elite Member & Kitchen Overlord
Feb 14, 2004
48,518
5,340
136
That really doesn't make any sense. It's been a few decades since "Sunday" has had the "sacrosanct" (no double-entendre intended) status it did, even as late as the mid-1970s... They all get their days off, it's just that Sunday isn't a "universal" day off anymore... It's not like they're forcing people to work longer work weeks (well, no more than the average, anyway) - they just schedule additional, or stagger, shifts, or whatever. Should Amazon and shippers also stop having night shifts, so everyone can "get a good night's rest"?

Having worked in several retail & fast-food jobs, they are always under-staffed & work people to the bone. So in theory, sure why not, but in practice, yeah right. As far as night shift goes, nothing wrong with that. You typically get paid more, work the same hours, and just sleep at different times. I have plenty of friends who are night owls & prefer to work in the evening (or even third shift, into the morning).

I know a lot of people complain about Chik-fil-a & other shops being closed on Sunday, but honestly I think it's a good thing for places to shut down for a day & give people a break through a mandatory day off. There are plenty of other places available to pickup a second job if you really want the extra pay, you know?
 

Mike64

Platinum Member
Apr 22, 2011
2,108
101
91
Having worked in several retail & fast-food jobs... & other shops being closed on Sunday, but honestly I think it's a good thing for places to shut down for a day & give people a break through a mandatory day off. There are plenty of other places available to pickup a second job if you really want the extra pay, you know?
Not to derail the thread, but Chik-Fil-A closes on Sunday because its owners (or at least its management, I actually don't know whether it's a private or public company) are Christian zealots, not because they're humanitarians who want to just give everyone "at least one day" (any day) off... But that aside, why should only retail and fast-food places close? Surely you're not suggesting that the only broad classes of employees who're "overworked and underpaid" are those who work in those two industries? By the logic of your argument, shouldn't everything except emergency health and public safety services shut down completely one day a week?
 
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purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
I've placed 53 orders with Amazon this year and I have had all 53 orders arrive either same day, the following day, or the day after that. Not 1 order has taken longer than 2 days to get to me.

Prime owns. The problem here is pebcak.
 

nerp

Diamond Member
Dec 31, 2005
9,866
105
106
What bugs me is Sunday delivery. While I appreciate being able to get my Amazon baubles 24/7, seriously, give those delivery people a break at least one day a week!

I don't know if the load is so heavy that they're diversifying or what, but my last three packages have been delivered by my postal worker (who, on a tangent, is never happy to do it because I usually have kitchen gadgets arrive in large, heavy boxes & she's used to just doing the mail & small USPS boxes). I don't like them because they don't have a good, accurate tracking system like UPS or Fedex, and I like to know when things are coming in so they're not sitting outside all day just asking to be swiped

UPS and fedex sunday delivery is very expensive. USPS ships on Sundays through a special deal worked out with Amazon. It is actually helping the post office survive and part of the reason you haven't heard about their financial troubles so much these days. My mailman carrying a load of Amazon stuff on Sunday told me "it's keeping us in business."

I think Amazon was able to get a rate that the USPS could offer but UPS or Fedex never would for Sunday. In return, the USPS gets some critically needed revenue and a new business to tend as they deal with the abrupt end of private first class mail. I personally am OK with the arrangement -- we get deliveries on Sunday, we love our mailman and it's helping a critical American institution survive.

Their non-Prime shipping is certainly slower than it was some years ago, but how do you know that? I don't recall any order status flag that says "it's now been packed and is sitting in the box, just waiting to be labeled and handed off to a shipper.

They never would actually tell you they're sitting on an order. But two orders placed simultaneously, both to the same address, one with prime, one without. The prime one ships right away. The non-prime one ships 4 days later. Both came from same warehouse, both sold by Amazon directly. There is only one explanation: they sit on the order to ensure Prime is offering value.
 

OutHouse

Lifer
Jun 5, 2000
36,413
616
126
I've also noticed that the timeframe for delivery seems to vary more these days than it used to. Many times the initial estimate will be revised once the order has shipped.


yea the last couple of things i bought took about 4 days.
 

purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
They never would actually tell you they're sitting on an order. But two orders placed simultaneously, both to the same address, one with prime, one without. The prime one ships right away. The non-prime one ships 4 days later. Both came from same warehouse, both sold by Amazon directly. There is only one explanation: they sit on the order to ensure Prime is offering value.

Or it could be that there is limited resources in a day and that those resources have the priority to get the prime shipments out before the non-prime shipments, so they use their time to get those shipped out and there just isn't enough time in a day to get every item out that was placed that day so your non-prime order takes a backseat in the priority line.
 

nerp

Diamond Member
Dec 31, 2005
9,866
105
106
Or it could be that there is limited resources in a day and that those resources have the priority to get the prime shipments out before the non-prime shipments, so they use their time to get those shipped out and there just isn't enough time in a day to get every item out that was placed that day so your non-prime order takes a backseat in the priority line.

And that's just another way of saying what I said, though I question whether they have limited resources. I believe there is a calculus at play and everything is controlled by careful calculations to balance shipping costs, shipping speed and prices and such. Part of the equation is ensuring that Prime shows it has value and making that value add seem obvious to non-prime users. The pattern of forced delays after payment is charged is very repeated. There really is no real reason for an order to not actually get labeled and shipped and sent out the door for four business days, especially when prime has it on your doorstep the next day with standard ground shipping because the warehouse is literally 10 miles away. (true story)
 

Mike64

Platinum Member
Apr 22, 2011
2,108
101
91
The prime one ships right away. The non-prime one ships 4 days later. Both came from same warehouse, both sold by Amazon directly. There is only one explanation: they sit on the order to ensure Prime is offering value.
Yeah of course, but it seems far more plausible that the orders get shunted into totally different "workflows" but are each "processed" (i.e., "picked and packaged") shortly before being shipped, which is quite a different thing than your earlier post stated (although perhaps it just ended up being phrased in a way that implied something you didn't mean literally?)

And that's just another way of saying what I said
No, it's really not. Your earlier post said they're "both processed at the same time" and just "sent out the door" 4 days apart. Which would frankly be a really stupid way to run such an operation, for several reasons.... But "processing the orders" separately would make perfect (business) sense from their perspective, whether their non-Prime customers like it or not...
 
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purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
And that's just another way of saying what I said, though I question whether they have limited resources. I believe there is a calculus at play and everything is controlled by careful calculations to balance shipping costs, shipping speed and prices and such. Part of the equation is ensuring that Prime shows it has value and making that value add seem obvious to non-prime users. The pattern of forced delays after payment is charged is very repeated. There really is no real reason for an order to not actually get labeled and shipped and sent out the door for four business days, especially when prime has it on your doorstep the next day with standard ground shipping because the warehouse is literally 10 miles away. (true story)
If you want better service, pay for it. It's really simple as that. You have no clue how or why it sits there or how their operation works. You're just making up ideas in your own head to fit your own reason you want to believe.

The priority goes to the people who pay for better service, just like with any shipping company. The priority at sort facilities for USPS, UPS, or Fedex is always those that pay for the faster service, which means your package may "wait to be sorted" for a day or so if you used Fedex Super Saver shipping.
 

d4a2n0k

Senior member
May 6, 2002
375
0
76
I have seen this a few times recently with longer than 2 days transit with Prime and it is frustrating. I can understand for oversized/overweight items but not for regular sized items. I was looking to order something 2 weeks ago on a Tuesday. It said the estimated delivery date was the following Monday. There were 13 in stock so it wasn't a stock problem.

I called Amazon before I placed my order to ask and the CS Rep didnt know why it was showing such a late delivery date for Prime. She said she would upgrade to free next day shipping for me and told me to order the item and pay for next day delivery which was $30.00 while I was on the phone with her. She immediately credited the $30.00 back and I had it the next day. Good that they did that but I shouldnt have to make a call for service I am paying for.

I live 20 minutes from JFK airport and 20 minutes from both the Fedex and UPS distribution warehouses, not out in the sticks.
 

nakedfrog

No Lifer
Apr 3, 2001
58,537
12,844
136
I've placed 53 orders with Amazon this year and I have had all 53 orders arrive either same day, the following day, or the day after that. Not 1 order has taken longer than 2 days to get to me.

Prime owns. The problem here is pebcak.
That's what I thought when I saw people complain about this too, until it happened to me a few weeks ago. Two items, in stock, fulfilled by Amazon, Prime eligible, and delivery time was estimated at a week. Even if I kicked in the seven bucks for one day shipping, estimate was still three (business days) away. I figured it was just a glitch, ordered, and checked in the morning, it it was still estimated for next week. So I contacted Amazon and said "WTF?" and they gave me a spiel about distribution centers causing a delay (gave me a free month of Prime though).
The item did arrive in three business days anyway though.
 

nerp

Diamond Member
Dec 31, 2005
9,866
105
106
If you want better service, pay for it. It's really simple as that. You have no clue how or why it sits there or how their operation works. You're just making up ideas in your own head to fit your own reason you want to believe.

The priority goes to the people who pay for better service, just like with any shipping company. The priority at sort facilities for USPS, UPS, or Fedex is always those that pay for the faster service, which means your package may "wait to be sorted" for a day or so if you used Fedex Super Saver shipping.

your habit of skimming posts without understanding is a problem here because I never complained. I said I'm happy waiting. And my understanding of the business model isn't really speculation. My background gives me some insight into how the company works, especially at their warehouse level. Not only does the shopping experience of millions of people indicate that they do in fact purposely delay shipments for non prime members, a very basic analysis of their business shows it is clearly the case. As I said, my wife has prime and I can use her account whenever I want if I really need something on my doorstep the next day. Sometimes I buy her gifts, or I want to just order it through my own account for some reason.

They do process the order, charge my card. They choose to not put it in a box, send it down the belt and onto a truck because it's not a prime order. There is no logistical reason or resource allocation issue. It's math. Math that Amazon uses to bring value to prime memberships while balancing inventory and shipping costs. If UPS ground gets me something in one day, why would I ever buy prime if ground purchases get to me the next day without prime? I wouldn't. Prime loses a lot of value if the lowest cost shipping option arrives the same day just like prime. So they let the order sit in their system for four days before sending it down the line....for it to arrive the next day after it ships. Because everything UPS ground from the warehouse near me comes next day, prime or not. When it's on the belt, it's here the next day. Prime or not. you see what I'm saying? their system recognizes that and holds my order in their warehouse explicitly not to undermine the Prime advantage. No other reason.
 

purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
your habit of skimming posts without understanding is a problem here because I never complained. I said I'm happy waiting. And my understanding of the business model isn't really speculation. My background gives me some insight into how the company works, especially at their warehouse level. Not only does the shopping experience of millions of people indicate that they do in fact purposely delay shipments for non prime members, a very basic analysis of their business shows it is clearly the case. As I said, my wife has prime and I can use her account whenever I want if I really need something on my doorstep the next day. Sometimes I buy her gifts, or I want to just order it through my own account for some reason.

They do process the order, charge my card. They choose to not put it in a box, send it down the belt and onto a truck because it's not a prime order. There is no logistical reason or resource allocation issue. It's math. Math that Amazon uses to bring value to prime memberships while balancing inventory and shipping costs. If UPS ground gets me something in one day, why would I ever buy prime if ground purchases get to me the next day without prime? I wouldn't. Prime loses a lot of value if the lowest cost shipping option arrives the same day just like prime. So they let the order sit in their system for four days before sending it down the line....for it to arrive the next day after it ships. Because everything UPS ground from the warehouse near me comes next day, prime or not. When it's on the belt, it's here the next day. Prime or not. you see what I'm saying? their system recognizes that and holds my order in their warehouse explicitly not to undermine the Prime advantage. No other reason.
Considering you don't even know that Amazon doesn't charge you until your has shipped and not while it's sitting in a warehouse, it kind of makes it hard to read your post with any credibility.
 

nerp

Diamond Member
Dec 31, 2005
9,866
105
106
Considering you don't even know that Amazon doesn't charge you until your has shipped and not while it's sitting in a warehouse, it kind of makes it hard to read your post with any credibility.

Hmm. Looks like you're mistaken.



FYI, the $16.97 order shipped today. Charged yesterday. Both ordered same day. The second $54.66 purchase is just sitting there. To try to convince me to sign up for prime. No other reason.
 

purbeast0

No Lifer
Sep 13, 2001
52,930
5,802
126
Hmm. Looks like you're mistaken.



FYI, the $16.97 order shipped today. Charged yesterday. Both ordered same day. The second $54.66 purchase is just sitting there. To try to convince me to sign up for prime. No other reason.
I stand corrected then. I guess that's yet another perk of Prime lol. Your items are sitting because they are busy shipping out the items people paid extra for in order to guarantee they receive them in time.
 

manly

Lifer
Jan 25, 2000
11,337
2,355
136
Those are pending charges aka authorizations.
The meaningful date of record would be when the charges post to your account.

And yes, it's well known for years that FSSS orders are processed in a timely manner, but often not fulfilled for several days. Amazon is under no obligation to fulfill your order the same day or even the following day. Obviously if FSSS orders were typically delivered in about 3 days, fewer people would pay for Prime. But that isn't even what the OP is about.
 

smackababy

Lifer
Oct 30, 2008
27,024
79
86
Amazon has gotten shipping efficiency down as far as they can without drones. I never wait 4-5 days. In fact, most of my 2 day packages are not shipped out until the morning of (live near a warehouse, so they use Amazon delivery guys).
 

zerocool84

Lifer
Nov 11, 2004
36,041
472
126
I had a couch shipped to me in 2 days. I don't know what your issue with Amazon is, I've never had an issue with them. Get Prime if you want your products faster.
 

CraKaJaX

Lifer
Dec 26, 2004
11,905
148
101
I had a couch shipped to me in 2 days. I don't know what your issue with Amazon is, I've never had an issue with them. Get Prime if you want your products faster.
This.

Also, a couch? Online? Bold move. I'm sure the UPS guy was delighted to see that in the back of his truck. Is it really one guy that delivers that? I wonder...
 

zerocool84

Lifer
Nov 11, 2004
36,041
472
126
This.

Also, a couch? Online? Bold move. I'm sure the UPS guy was delighted to see that in the back of his truck. Is it really one guy that delivers that? I wonder...
It came disassembled in a box. It was over 100lbs and the driver definitely wasn't happy. It was a Serta couch.
 

smackababy

Lifer
Oct 30, 2008
27,024
79
86
It came disassembled in a box. It was over 100lbs and the driver definitely wasn't happy. It was a Serta couch.
When I lived in a walk up, I ordered a mattress and the delivery guy rang the bell and fucking sprinted back to his truck so he didn't have to help me carry it up stairs.
 
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