When did Newegg become so anti customer service?

[NeweggSupport]

Hello Dave,

I'm so sorry for the condition of the unit you received. That is definitely not okay. Would you be able to send me a private message with your order information? I would like to further look into this for you.

Thank you,
Louis [Newegg Support]

Ive been using NewEgg for well over 10 years,, but lately ,, something has changed.
Check out this "Grade A", sold and shipped by Newegg, "refurbished' computer i just got.
https://www.newegg.com/Product/Produ...82E16883164455
It looks nothing like the condition of the PC in the product pictures.
The cooling fins were completely blocked. everything in the computer was coated in a white powder and dust. like it came from a corn products refinery , or a rock quarry or something. The fine dust even puffed out when the CD tray opened and closed. The front vents were loaded with the stuff. HOW IN THE WORLD could that be considered "Grade A"?

Newegg will not post my honest review and they delete my comments when i try to warn people.
I can't send it back because it's a no refund item. And i suspect i would have to pay for the postage to get it back to them.
The on-line help is like talking to a 3 year old, i feel like they couldn't even tie their shoestrings if they had to.
Things are changing there ,,, and definitely not for the better.

 

[ultimatebob]

Hey Newegg, I got your e-mail. Thanks!

 

[DaveSimmons]

Hey Newegg, I got your e-mail. Thanks!

So "LoserDave" is a sockpuppet account of yours? And he's actually a Bob not a real Dave!?

We Daves take Dave Impersonation quite seriously. Expect to have Hired Goons knocking on your door soon to teach you to stick with Chad or Andrew for your puppetry.

 

[ultimatebob]

So "LoserDave" is a sockpuppet account of yours? And he's actually a Bob not a real Dave!?

We Daves take Dave Impersonation quite seriously. Expect to have Hired Goons knocking on your door soon to teach you to stick with Chad or Andrew for your puppetry.

No... I got an e-mail replying to my unrelated comment from earlier.

 

[bradly1101]

Amazon's probably really hurt them. I haven't had any issues with NewEgg, but with the comparable selection, pricing, and 2-day Prime shipping, I order most of my computer parts from Amazon these days. Returns are easier with Amazon too, they provide you a prepaid label and make it as painless as possible if you do have to send something back.

Still use NewEgg's excellent product search engine and reviews quite a bit to research parts, but will often order from someplace else after figuring out what I want.

Yeah, I haven't built in a while (I'm still on X79 since I can't give up Win 7), and it all came through Amazon perfectly (latest mobo ver....). Newegg's lameness is very old news to me. Burn me once? Yeah.

 

[bradly1101]

So "LoserDave" is a sockpuppet account of yours? And he's actually a Bob not a real Dave!?

We Daves take Dave Impersonation quite seriously. Expect to have Hired Goons knocking on your door soon to teach you to stick with Chad or Andrew for your puppetry.