Where Are The Gigabyte GA-N680SLI-DQ6 Motherboards?

[Blazer7]

Hello Mr Colin,

These are definitely good news. However not all of us here are from the US or Canada.
Will Gigabyte do anything for the rest of us ? (EU, Australia etc).

Thanx

Blazer

 

[Zdenal]

Good morning Mr. Colin, hello all

because I am from Czech Republic (EU) I am asking, if you have any updates or details what to do with this mobo here? As I found we have a Gigabyte in Czech Republic in Brno http://www.gigabyte.cz/Company...ID=6&ID=13#sel_country
EUROPE CZ 420-531 0220-85 CTPark Bron Turanka 100 627 00 Brno-Slatina Czech Republic.GIGABYTE-technology

I also contacted the Gigabyte support regarding this issue, but it's more than 1 week and only answer, which I got 2 days before is:
Dear Sir /Madam ,

Thank you for contacting Gigabyte Support. Your question has been forwarded to the Sales/Marketing department in charge of your area for further handling.

By the way, your mail is given a mail-ID, which is listed in the mail title. If you want to check our reply status or ask more questions, please keep the mail-ID for tracking at the Gigabyte Global Technical Service System : http://ggts.gigabyte.com.tw

At last, please do not hesitate to contact us if you have any other questions or suggestions.
Thank you for your time.

Sincerely,
Gigabyte Technology





Thank you and have a nice day!

 

[GigabyteColin]

Hey Guys,

The US/Canada region is the first to implement, but the other regions will quickly follow. It will take a few days to contact all regions, so you might have to wait a little bit longer before talking to RMA. As Taiwan has a holiday on Friday, it will probably be early next week before the other regions are online as well. So, if you call them and they don't know what you are talking about, don't panic. They just haven't gotten the memo yet!

 

[Simes]

Originally posted by: TheBeagle
Good Afternoon Mr. Simes & Everyone.

DO NOT leave that jumper on the CMOS clearance pins while power is being applied to the board. Doing so can cause permanent damage to your board. A simple ten seconds of contact between those pins is more than sufficient. Hope that helps.

Best regards to everyone. TheBeagle :beer:

Many thanks Mr B! Double Beer rations for you today! :beer: :beer:

I did suspect as much. Clarification from the more experienced gives me peace of mind
that I'm not going to blow myself up!

/me dons crash helmet and gloves just incase!

Thanks again,

A more enlightened Si

PS

Mr B, did you ever get your nVidia NICs back before you swapped to your X38 board?

 

[Blazer7]

Thanx Colin.

These are more good news. Do you happen to know any of the specifics ?


regards

Blazer

 

[TheBeagle]

Good Morning Mr. Simes & Everyone.

With regard to the embedded NICs on the 680i board, before I unloaded that board I was able to get sporadic operation of a 2GB Teamed effect. The last nVidia Driver set finally included the supposed necessary software to implement Teaming. However, it was totally unreliable at that time, since it would sometimes lock up, then sometimes it would spontaneously drop the network connection, etc. Maybe the software has improved and been cleaned up to correct those serious bugs since I last tried it, but at this point in time, I couldn't accurately comment on whether or not they fixed the problem.

Interestingly, I am now experiencing the SAME TYPE OF PROBLEM with the X48 Board. Gigabyte has included a revised software utility for implementing Teaming on the CD-ROM disk included with the X48 board. Incidentally, the Teaming software they included with the CD-ROM for the X38 board was a JOKE! Also, for some reason, they have never provided that software to be downloaded from any of their web sites - curious?

Anyway, the teaming feature seems to be left to the folks at Realtek, which is an interesting situation. Gigabyte fully advertises the TEAMING function for BOTH the X38 and X48 boards, but then passes the buck to Realtek to be responsible to make it work. What a bunch of CRAP! And when it doesn't work - like it didn't work with the X38 board - Technical Support at Gigabyte simply responds to a request for assistance by saying that Realtek has been experiencing a problem achieving functionality with Teaming - What a bunch of CRAP again! If it doesn't work, then Gigabyte has no business advertising products that supposedly offer that feature - That's BLATANT FALSE ADVERTISING! Sounds like shades of the problem with the N680i board doesn't it?

I have recently PMd Mr. Colin to directly request his and Gigabyte's assistance on this Teaming issue. We shall see what, if anything, they come up with. Additionally, the X48 Teaming software utility applet indicates that there are three (3) optional settings that might be implemented with the embedded NICs on the board. However, there is absolutely no instruction or other written explanation as to what any of those three options do or don't do, what effect they have on your network (implementing any of them has caused my network functions to crash so far), or any other useful information provided for a consumer to even try to figure out how to utilize that feature. In THEORY, Teaming is a great feature for someone (like me) who has a Gigabit network at home. But if you can't implement the feature, then it's worthless!

In all honestly, I am now wondering whether or not this is just another example of BLATANT FALSE ADVERTISING by the folks at Gigabyte. We shall see. But if it doesn't work, I believe that Gigabyte is going to hear about it next from the Bureau of Consumer Protection, Office of the Attorney General, in the state in which I live - and they can take that promise to the bank! If the "Legal Beagles" from the Attorney General's Office get after them, it will be interesting to see how fast they shape up (us beagles have to stick together you know - LOL).

Best regards to everyone. Have a nice day. TheBeagle :beer:

PS. Thanks for the Double Ration of beer!

 

[cdfire]

So anyone know the details yet?

 

[jaggerwild]

Originally posted by: cdfire
So anyone know the details yet?

Good afternoon all!

Mr. CD Fire, Not yet but waiting till next week to contact the American Gigabyte support place. Though I may send them an e-mail to feel them out.

Regards!

 

[Smitty1705]

So I just called Gigabyte about swapping out my board. You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you. The board they are offering is the 790i but I'm a little pissed that I have to give them proof or go buy this processor before they will honor it. I bought a Core 2 Duo becuse it's what i could afford at the time and planned on buying a Quad Core when they went down and this board was going to offer an upgrade path for me supposedly. I find it terrible that I have to go buy this processor first before they will swap it out for me. The board does NOT do what it was advertised to do and they want me to jump through hoops like this before they will fix it? Just send me a damn board on my credit card and credit me back when you get my old board or have me send mine in first. WHATEVER! Im' not buying a Quad Core 6850 NOW in hopes that this will pan out. BTW - This 790i won't be out until July per the rep that I JUST talked to.

Come on... EVGA didn't do this to their customers, they knew they messed up and they flat out swapped it out for us. If you want to keep people as a customer you better remember who is giving you a paycheck!

Smitty



--------------------------------------

Originally posted by: jaggerwild
Good Evening all!
This is some sample text from Gigabyte contacted with E-mail

<Dear Customer,

We are currently working on a solution. Please contact your local our service center for this issue early next week. We will have confirmed details by then.

via email rmausa@giga-byte.com or by phone 626-854-9338 option 4

Thank you for choosing Gigabyte produ

Regards All!

 

[jaggerwild]

Originally posted by: Smitty1705

So I just called Gigabyte about swapping out my board. You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you. The board they are offering is the 790i but I'm a little pissed that I have to give them proof or go buy this processor before they will honor it. I bought a Core 2 Duo becuse it's what i could afford at the time and planned on buying a Quad Core when they went down and this board was going to offer an upgrade path for me supposedly. I find it terrible that I have to go buy this processor first before they will swap it out for me. The board does NOT do what it was advertised to do and they want me to jump through hoops like this before they will fix it? Just send me a damn board on my credit card and credit me back when you get my old board or have me send mine in first. WHATEVER! I'm' not buying a Quad Core 6850 NOW in hopes that this will pan out. BTW - This 790i won't be out until July per the rep that I JUST talked to.

Come on... EVGA didn't do this to their customers, they knew they messed up and they flat out swapped it out for us. If you want to keep people as a customer you better remember who is giving you a paycheck!

Smitty

--------------------------------------

Originally posted by: jaggerwild
Good Evening all!
This is some sample text from Gigabyte contacted with E-mail

<<<Dear Customer,

We are currently working on a solution. Please contact your local our service center for this issue early next week. We will have confirmed details by then.

via email rmausa@giga-byte.com or by phone 626-854-9338 option 4

Thank you for choosing Gigabyte produ

Regards All!

Good afternoon Mr. Smitty!
I would wait and see if Mr. Colin will concur on this, also even if you did have the chip in question the 790 boards only support DDR3 so in effect this will cost use an extra (approximately) $200.00 for HIGH performance memory too.I missed that on my original purchase.......
Best Regards!

 

[EateryOfPiza]

Originally posted by: Smitty1705

You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you.

WHAT?! Are you kidding me?! The QX6850 alone is frickin $1000! And new RAM, I'd rather buy a new computer!

 

[jaggerwild]

Good afternoon all!
This is from Gigabytes usa department

Dear customer,
GIGABYTE is trying to resolve the issue that some of our customers are facing due to the support of the GA-N680SLI-DQ6 with the Intel Core2 extreme QX6850. If you indeed own the motherboard GA-N68SLI-DQ6 and the CPU INTEL CORE2 EXTREME QX6850 and experiencing the compatibility issues there is a replacement program setup for the customers to have the board replaced with the new 790i chipset. The new 790i chipset will not be available until July of 2008. We will need the proof of purchase for both the CPU and motherboard to process the replacement. The official procedures had not been finalized yet at the moment, there will be more updates regarding the procedures in the come weeks. Please be patient with us while we are working towards a solution for our customers.

Thank you

@ MR.Colin,
Is this true? I didn't ask for you to prove the board supports the chip/s when I coughed up my $350.00 hard earned dollars! It doesn't take a rocket scientist to read I'm pretty sure.
http://pic80.picturetrail.com/...19023331/310379984.jpg

So I suppose the CPU will have to have been purchased already then too?
Maybe they could say it will launch the space shuttle too.

Regards!

 

[bka4u2c]

When I saw that they were going get a replacement plan for the users of this motherboard I was thinking that's good. Maybe Gigabyte is finally coming around but after reading the stipulations of the agreement here, this just confirms that I will not being buying a Gigabyte product again. That's horrible customer service.

 

[Zdenal]

bka4u2c
I agree with you completely.

So terrible customer services I coudn't imagine before this scandal... I think the Gigabyte will not see any dolar or euro from us in the future... If is it really true, "this evidence of QX6850 + N680SLI-DQ6", so I am very dissapointed :-/

Regards

 

[eklock2000]

@ MR.Colin,
Is this true? I didn't ask for you to prove the board supports the chip/s when I coughed up my $350.00 hard earned dollars! It doesn't take a rocket scientist to read I'm pretty sure.
http://pic80.picturetrail.com/...19023331/310379984.jpg

So I suppose the CPU will have to have been purchased already then too?
Maybe they could say it will launch the space shuttle too.

Regards!

A very good effing point!

 

[Blazer7]

Ok, I fully agree with you guys. Most of us stayed away from these cpus because GB never released a BIOS that could support them. And now it seems that GB may be asking from us proof of purchase for a cpu that they've never officially supported.

So let me get that straight. I purchased an expensive board that was advertised to feature support for the next generation of extreme quad core cpus. It never did. Because of that I never bought one of these cpus. And that's because I'm not daft. And now I have to provide proof of purchase that I bought one of those. In other words I have to provide proof that I am indeed daft. And this specific cpu is no longer in production. How daft can one be!? And all this in order to get a replacement board for the one I bought relying on GB's claims. Get the F@%@! out of here.

I hope that none of this is true. Anyway, it is a matter of just a few days before we learn what is really going on. In the mean time I hope that Colin can contradict this ?replacement? program.

PS
The QX6850 was never regarded as a next gen cpu. This does not make sense at all.

 

[eklock2000]

Originally posted by: GigabyteColin
Hi Guys,

As JAGGERWILD posted, we have a replacement policy in place. Those of you who tried to RMA US/Canada will be contacted Thursday. If you aren't contacted I suggest using the contact details posted by JAGGERWILD.

@ Blazer...the policy is in place, I don't think we'll be hearing anything different from Colin.

EK2K

 

[Blazer7]

If this is indeed GB's answer then they will end up losing far more than what a free replacement could cost them.

PS
If GB's policy is already in place shouldn't there be an announcement of some sorts on GB's site ? I can't find a thing there.

 

[TheBeagle]

Good Afternoon Everyone.

Here's what I posted on the other Thread in response to this insulting position of Gigabyte on the N680i board replacement:

..........................................

Well, now you should know what Gigabyte is REALLY up to. It appears that GB is only going to live up to its advertised promise IF you have already purchased a QX6850 processor. The FALSE ADVERTISING seems ONLY TO MATTER if you already have that CPU. Never mind the fact that if you don't have one now, but had intended to buy one in the future, you appear NOT TO QUALIFY for the upgrade. This is nothing less than a slimy attempt to minimize, to the lowest possible degree, the need on the part of GB to replace any of the N680i boards.

Quite frankly, the Gigabyte offer is OUTRAGEOUS! This display of corporate arrogance and disregard for its own integrity is astounding. The mere fact that GB has even made the upgrade offer is proof positive that its N680i fails to meet advertised standards. It is IRRELEVANT whether or not someone presently has a QX6850 processor. Indeed, it seems that GB is saying you need to buy a QX6850 CPU, and have it fail in their N680i board, and only then will they stand behind their failed product and do the right thing. I sure hope that some present owner of a N680i board takes legal action against GB.

This matter is a clear winner in a Court of Law. No Court will care whether or not the purchaser presently has a QX6850 CPU. The only issue will be did GB engage in FALSE ADVERTISING - which, of course, they did. This latest offer is proof of that fact. There is also the fact of the diminished value of the N680i since it cannot perform up to advertised specifications, which causes its re-sale value to be lessened. It seems that GB will NEVER LEARN!

...............................................

Sue The Bastards!! Have a nice day. TheBeagle :beer:

 

[eklock2000]

Originally posted by: Blazer7
If this is indeed GB's answer then they will end up losing far more than what a free replacement could cost them.

I agree whole-heartedly. It is sad.

 

[cdfire]

I am starting to think this should be moved over to the Creative Forums so Gigabyte can join Creative in there downward spiral that?s going on over there, if indeed this is Gigabytes RMA plan. Creative turns off features in there cards to force people to upgrade and Gigabyte just flat out false advertises to get business and then when caught comes up with a plan that should have been posted on April Fools day, since they seem to be taking us as fools. Colin please say this is not so.

 

[jaggerwild]

Good morning All!

Still waiting for another slap in the face as it seems here..........
A little slide show for your entertainment, slide one only part of the front on the box this awesome quad core enhanced ROSH compliant, space shuttle capable, bullet proof, dish washer, maid service, oh and home alarm all in one.

7 lies counted on the ront of box, its only part of the whole front



Slide two, the side of the box, 5 lies there as the 6 quad is a lie cause one quad is not supported as well known already. So thats two lies then the gold plug(lie3) Q6 on the left side (lie4),supports Intel core 2 extreme quad cores(lie2), the silver 6-QUAD(top right lie1), the Intel inside (lie 5) so there is really seven lies on the side alone, WEEEEE this is fun !!!!!!!
7 lies on this side, all told I can find more with the Intel inside, I'm no lawyer but who needs one with this Blatant display?

Regards!

 

[Ryan12]

So basically if you have had other problems such as DMI pool errors and particular things not working then you don't get this replacement 790 board? WOW just WOW... It's good they're doing something about it, but only for those who coughed up $1000 for a processor which no doubt they have already sold because it didn't work on the 680

Well let us know how you guys go with other procedures to get a replacement 790 board

 

[Blazer7]

I think that now is the time for Colin to come forth and tell us whether any of this is true.

 

[Simes]

Originally posted by: Smitty1705

So I just called Gigabyte about swapping out my board. You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you. The board they are offering is the 790i but I'm a little pissed that I have to give them proof or go buy this processor before they will honor it. I bought a Core 2 Duo becuse it's what i could afford at the time and planned on buying a Quad Core when they went down and this board was going to offer an upgrade path for me supposedly. I find it terrible that I have to go buy this processor first before they will swap it out for me. The board does NOT do what it was advertised to do and they want me to jump through hoops like this before they will fix it? Just send me a damn board on my credit card and credit me back when you get my old board or have me send mine in first. WHATEVER! Im' not buying a Quad Core 6850 NOW in hopes that this will pan out. BTW - This 790i won't be out until July per the rep that I JUST talked to.

Come on... EVGA didn't do this to their customers, they knew they messed up and they flat out swapped it out for us. If you want to keep people as a customer you better remember who is giving you a paycheck!

Smitty

Afternoon All on this bright and sunny day (which I can't enjoy as I'm stuck in a 15C AC'd server room!)

To Smitty and others...

If GB do require you to produce proof of ownership of a quad-core, simply reply that the board is simply NOT FIT FOR PURPOSE regardless of ownership of a particular CPU. Which btw has never appeared on the official supported list as previously pointed out.

Even I am becoming a GB cynic