Originally posted by: TheBeagle
Good Afternoon Mr. Simes & Everyone.
DO NOT leave that jumper on the CMOS clearance pins while power is being applied to the board. Doing so can cause permanent damage to your board. A simple ten seconds of contact between those pins is more than sufficient. Hope that helps.
Best regards to everyone. TheBeagle :beer:
Originally posted by: cdfire
So anyone know the details yet?
Originally posted by: jaggerwild
Good Evening all!
This is some sample text from Gigabyte contacted with E-mail
<Dear Customer,
We are currently working on a solution. Please contact your local our service center for this issue early next week. We will have confirmed details by then.
via email rmausa@giga-byte.com or by phone 626-854-9338 option 4
Thank you for choosing Gigabyte produ
Regards All!
Originally posted by: Smitty1705
So I just called Gigabyte about swapping out my board. You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you. The board they are offering is the 790i but I'm a little pissed that I have to give them proof or go buy this processor before they will honor it. I bought a Core 2 Duo becuse it's what i could afford at the time and planned on buying a Quad Core when they went down and this board was going to offer an upgrade path for me supposedly. I find it terrible that I have to go buy this processor first before they will swap it out for me. The board does NOT do what it was advertised to do and they want me to jump through hoops like this before they will fix it? Just send me a damn board on my credit card and credit me back when you get my old board or have me send mine in first. WHATEVER! I'm' not buying a Quad Core 6850 NOW in hopes that this will pan out. BTW - This 790i won't be out until July per the rep that I JUST talked to.
Come on... EVGA didn't do this to their customers, they knew they messed up and they flat out swapped it out for us. If you want to keep people as a customer you better remember who is giving you a paycheck!
Smitty
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Originally posted by: jaggerwild
Good Evening all!
This is some sample text from Gigabyte contacted with E-mail
<<<Dear Customer,
We are currently working on a solution. Please contact your local our service center for this issue early next week. We will have confirmed details by then.
via email rmausa@giga-byte.com or by phone 626-854-9338 option 4
Thank you for choosing Gigabyte produ
Regards All!
Originally posted by: Smitty1705
You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you.
Dear customer,
GIGABYTE is trying to resolve the issue that some of our customers are facing due to the support of the GA-N680SLI-DQ6 with the Intel Core2 extreme QX6850. If you indeed own the motherboard GA-N68SLI-DQ6 and the CPU INTEL CORE2 EXTREME QX6850 and experiencing the compatibility issues there is a replacement program setup for the customers to have the board replaced with the new 790i chipset. The new 790i chipset will not be available until July of 2008. We will need the proof of purchase for both the CPU and motherboard to process the replacement. The official procedures had not been finalized yet at the moment, there will be more updates regarding the procedures in the come weeks. Please be patient with us while we are working towards a solution for our customers.
Thank you
@ MR.Colin,
Is this true? I didn't ask for you to prove the board supports the chip/s when I coughed up my $350.00 hard earned dollars! It doesn't take a rocket scientist to read I'm pretty sure.
http://pic80.picturetrail.com/...19023331/310379984.jpg
So I suppose the CPU will have to have been purchased already then too?
Maybe they could say it will launch the space shuttle too.
Regards!
Originally posted by: GigabyteColin
Hi Guys,
As JAGGERWILD posted, we have a replacement policy in place. Those of you who tried to RMA US/Canada will be contacted Thursday. If you aren't contacted I suggest using the contact details posted by JAGGERWILD.
..........................................
Well, now you should know what Gigabyte is REALLY up to. It appears that GB is only going to live up to its advertised promise IF you have already purchased a QX6850 processor. The FALSE ADVERTISING seems ONLY TO MATTER if you already have that CPU. Never mind the fact that if you don't have one now, but had intended to buy one in the future, you appear NOT TO QUALIFY for the upgrade. This is nothing less than a slimy attempt to minimize, to the lowest possible degree, the need on the part of GB to replace any of the N680i boards.
Quite frankly, the Gigabyte offer is OUTRAGEOUS! This display of corporate arrogance and disregard for its own integrity is astounding. The mere fact that GB has even made the upgrade offer is proof positive that its N680i fails to meet advertised standards. It is IRRELEVANT whether or not someone presently has a QX6850 processor. Indeed, it seems that GB is saying you need to buy a QX6850 CPU, and have it fail in their N680i board, and only then will they stand behind their failed product and do the right thing. I sure hope that some present owner of a N680i board takes legal action against GB.
This matter is a clear winner in a Court of Law. No Court will care whether or not the purchaser presently has a QX6850 CPU. The only issue will be did GB engage in FALSE ADVERTISING - which, of course, they did. This latest offer is proof of that fact. There is also the fact of the diminished value of the N680i since it cannot perform up to advertised specifications, which causes its re-sale value to be lessened. It seems that GB will NEVER LEARN!
...............................................
Originally posted by: Blazer7
If this is indeed GB's answer then they will end up losing far more than what a free replacement could cost them.
Originally posted by: Smitty1705
So I just called Gigabyte about swapping out my board. You have to send them PROOF with recipt that you own a Quad core 6850 before they will switch out the board for you. The board they are offering is the 790i but I'm a little pissed that I have to give them proof or go buy this processor before they will honor it. I bought a Core 2 Duo becuse it's what i could afford at the time and planned on buying a Quad Core when they went down and this board was going to offer an upgrade path for me supposedly. I find it terrible that I have to go buy this processor first before they will swap it out for me. The board does NOT do what it was advertised to do and they want me to jump through hoops like this before they will fix it? Just send me a damn board on my credit card and credit me back when you get my old board or have me send mine in first. WHATEVER! Im' not buying a Quad Core 6850 NOW in hopes that this will pan out. BTW - This 790i won't be out until July per the rep that I JUST talked to.
Come on... EVGA didn't do this to their customers, they knew they messed up and they flat out swapped it out for us. If you want to keep people as a customer you better remember who is giving you a paycheck!
Smitty