Originally posted by: Phuz
I just completed my first month as a tier 2 tech support agent. I work for Stream Int. (shhh, i just broke my disclosure), and RR outsourced this level of support to Stream.. (we do dell/rr/palm/fujitsu... to name a few)...
Anyway, I'd just like to say to all my retar-... err, intelligent callers I lov.... er, hate you.
I love calls like:
.. "My road runner dun work"
.. "Can I get credit for that hour of downtime today? Yes sir, I believe it works out to about 4 cents."
.. "I'm getting pop-ups in Road Runner"
.. "I just wanted to call to say your service is ****"
As well as many profain, intoxicated callers.. mind you, these are Americans only.. being a Canadian some are all too funny, some are evil, and lots are really dum-... not so bright
and I love it when I clearly describe a problem (that eventaully leads to disruption of service fot our entire area) and you trivialize everything I say and then read something off a sheet of paper/flowchart
my favorite was when I finally got someone to come look at it and the guy DIO NOT fix it but noticed I was getting too much bandwidth and gave a long speech about how he "fixed" the issue for me -- I tried not to giggle too much in his face. oh, I also like the little man who came and told me explicit details about how his gf likes to have sex, as if this a normal convo to have with a woman who is alone at home with three visiting RR techs. that was fun