Why are so many IT people retarded????????!

[Stuxnet]

Originally posted by: Philippine Mango

Originally posted by: Svnla

Originally posted by: zixxer
.... It has antenna's inside twice as big"

LOL @ twice as big internal antena.

Every IT dept have some morons like that. I used to work with a guy that really think his DIAL UP is as fast as our T1 line at work. What a moron. Oh, and his solution to every IT problem is to reformat the harddrive and copy the image back.

I absolutely HATE those types of people! :| I have no respect for someone who think that reformatting a computer is the ONLY solution.. Installing a network printer? Format it! Installing Farcry? FORMAT IT! Check out an ebay auction!? You guess it, FORMAT IT! :roll: Most problems on the computer can be solved quite easily, it's those intermittent problems that crop up and don't have a real "defined" issue that are in need of a fresh copy of windows..

In all fairness, a reformat is the most economical solution, time-wise and money-wise for an IT department to do at many companies. If you're saving your data to the network like a good little user, a reformat should be of no consequence to you.

Troubleshooting PC problems in a corporate environment is oftentimes not a wise time investment on anyone's part, especially since a number of troubleshooting sessions end in a reformat anyway.

 

[Phoenix86]

Originally posted by: jbourne77
In all fairness, a reformat is the most economical solution, time-wise and money-wise for an IT department to do at many companies. If you're saving your data to the network like a good little user, a reformat should be of no consequence to you.

Troubleshooting PC problems in a corporate environment is oftentimes not a wise time investment on anyone's part, especially since a number of troubleshooting sessions end in a reformat anyway.

To an extent sure, it's easier for *you*. Do you save all the "little" things like application settings, favorites, desktop items, backrounds, etc.? What about user-specific 3rd party apps/IE plugins? Replicated data (can take hours to replace someone's synched e-mails)? Some of these little things are quite important to the user, others may reinstalls take a lot longer than you might think.

What if the user is an exec.? You want to impact as little as possible. It may not matter if you fixed the machine and it only took 2 hours of your time, if the machine was down for a day due to fixing some of the other BS listed above. The replicated data thing bit us in the ass once, 5 effing GBs of mail.

There is a time and place for re-formatting. Sometimes reimaging is faster and better for all involved as opposed to TSing the problem... Something to think about, obviously these factors vary by environment.

 

[Svnla]

Originally posted by: Phoenix86

Originally posted by: jbourne77
In all fairness, a reformat is the most economical solution, time-wise and money-wise for an IT department to do at many companies. If you're saving your data to the network like a good little user, a reformat should be of no consequence to you.

Troubleshooting PC problems in a corporate environment is oftentimes not a wise time investment on anyone's part, especially since a number of troubleshooting sessions end in a reformat anyway.

To an extent sure, it's easier for *you*. Do you save all the "little" things like application settings, favorites, desktop items, backrounds, etc.? What about user-specific 3rd party apps/IE plugins? Replicated data (can take hours to replace someone's synched e-mails)? Some of these little things are quite important to the user, others may reinstalls take a lot longer than you might think.

What if the user is an exec.? You want to impact as little as possible. It may not matter if you fixed the machine and it only took 2 hours of your time, if the machine was down for a day due to fixing some of the other BS listed above. The replicated data thing bit us in the ass once, 5 effing GBs of mail.

There is a time and place for re-formatting. Sometimes reimaging is faster and better for all involved as opposed to TSing the problem... Something to think about, obviously these factors vary by environment.

Well said. I agree that sometimes reformat the hd and do the image thing is the best but any decent/competent IT person would need to know how to troubleshoot the rootcause(s) and fix the problem before ..** oh I am going to reformat this hard drive** just because he or she doesn't know how to fix it.

 

[crownjules]

Did everyone in your high school and college get straight As? Of course not. Why are people so damn confused when they find people in their workplaces that do not perform their jobs at the highest level of excellence?

 

[Pastore]

Did everyone in your high school and college get straight As? Of course not. Why are people so damn confused when they find people in their workplaces that do not perform their jobs at the highest level of excellence?

Because there are thousands of competent unemployed IT people out there that would do these bafoons jobs 10 times better than they are currently doing them. Incompetent people shouldn't be payed good money when half the time there are much more talented people that would do a better job for (alot of the time) less money. THAT is the only confusing part about this.

 

[altonb1]

Originally posted by: Philippine Mango

Originally posted by: Svnla

Originally posted by: zixxer
.... It has antenna's inside twice as big"

LOL @ twice as big internal antena.

Every IT dept have some morons like that. I used to work with a guy that really think his DIAL UP is as fast as our T1 line at work. What a moron. Oh, and his solution to every IT problem is to reformat the harddrive and copy the image back.

I absolutely HATE those types of people! :| I have no respect for someone who think that reformatting a computer is the ONLY solution.. Installing a network printer? Format it! Installing Farcry? FORMAT IT! Check out an ebay auction!? You guess it, FORMAT IT! :roll: Most problems on the computer can be solved quite easily, it's those intermittent problems that crop up and don't have a real "defined" issue that are in need of a fresh copy of windows..

However, in many cases it is easier and faster to simply reimage a PC than ty to troubleshoot a quirky isue that could take an hour or more to fix.

 

[chiwawa626]

Dilbert sums it up well...

 

[mugs]

Tell him that if the internal antenna is supposedly twice as big, there's apparantly no harm in putting the external ones on, right? Removing the antenna has to be about the stupidest way of securing a wireless network that I've ever heard of.

 

[SampSon]

IT geeks typically think they are superior.

 

[Kaervak]

Originally posted by: zixxer
I used to work in our IT dept (of 4 people), until I recently switched to a much better paying position that is still directly IT related (although I am head of IT for a couple of 'high demand' departments..)


Anyhow, since I was the lead guy over there for almost 5 years, I am really good friends with everyone in the dept... except the new guy that replaced me... who is the 'stereotypical' moron IT person.


He's one of these types who cannot acknowledge the possibility he's wrong. He isn't 'lying' per say.. as he legitimately thinks he's right.. but just won't accept other possibilities.



Case in point - they're locking down on wireless access. He notices that one of my dept's has a wireless router (used for off-site training) and takes the antenna. Doesn't say turn it off - doesn't say anything to anyone. This was a couple months back. Now we need it - and "It works fine without the antenna - those are just for show. It has antenna's inside twice as big"

Run Netstumbler with him present. Show him signal strength with the antenna attached and then without it attached. If he continues to disagree, beat him to death with his own skull. Problem solved.

Anyway, I've actually been fairly lucky, both cubefarms I've worked at had really good IT guys that knew what they were doing.

 

[spidey07]

Originally posted by: altonb1
However, in many cases it is easier and faster to simply reimage a PC than ty to troubleshoot a quirky isue that could take an hour or more to fix.

Bingo. Most efficient IT shops will have a set time you can spend with a computer before it is re-imaged. 30-60 minutes tops. If it takes longer than that you're wasting money in manhours.

 

[her209]

I can fix any problem in 30 minutes, tops. Any problem. Bow down to me! :laugh:

 

[Philippine Mango]

Originally posted by: spidey07

Originally posted by: altonb1
However, in many cases it is easier and faster to simply reimage a PC than ty to troubleshoot a quirky isue that could take an hour or more to fix.

Bingo. Most efficient IT shops will have a set time you can spend with a computer before it is re-imaged. 30-60 minutes tops. If it takes longer than that you're wasting money in manhours.

What about the geek squad/computer repair dept. in stores? you can't just simply 'reimage' onto a customer machine because they'd lose all of their data... Working in an office environment I tend to find to be a tad easier since it's all the same crap and problems each time, it becomes mindless otherwise, but when you work with people in a store for example, everyday joe blow, it's harder because you encounter new problems everyday and I'd say you're always learning, that's my experience anyways...

 

[DaiShan]

Originally posted by: Philippine Mango

Originally posted by: Svnla

Originally posted by: zixxer
.... It has antenna's inside twice as big"

LOL @ twice as big internal antena.

Every IT dept have some morons like that. I used to work with a guy that really think his DIAL UP is as fast as our T1 line at work. What a moron. Oh, and his solution to every IT problem is to reformat the harddrive and copy the image back.

I absolutely HATE those types of people! :| I have no respect for someone who think that reformatting a computer is the ONLY solution.. Installing a network printer? Format it! Installing Farcry? FORMAT IT! Check out an ebay auction!? You guess it, FORMAT IT! :roll: Most problems on the computer can be solved quite easily, it's those intermittent problems that crop up and don't have a real "defined" issue that are in need of a fresh copy of windows..

LOL. Let's put it this way: There has never been a problem in Windows (any flavor including the server OS's) that I couldn't fix by myself, and only a few in Linux that I required assistance for, that being said, why on God's green earth would someone want to pay me for 4 hours of labor researching cleaning and repairing some obscure problem when they can pay me for 1 hours work and I'll have it done in 20 minutes?

 

[DaiShan]

Originally posted by: Phoenix86

Originally posted by: jbourne77
In all fairness, a reformat is the most economical solution, time-wise and money-wise for an IT department to do at many companies. If you're saving your data to the network like a good little user, a reformat should be of no consequence to you.

Troubleshooting PC problems in a corporate environment is oftentimes not a wise time investment on anyone's part, especially since a number of troubleshooting sessions end in a reformat anyway.

To an extent sure, it's easier for *you*. Do you save all the "little" things like application settings, favorites, desktop items, backrounds, etc.? What about user-specific 3rd party apps/IE plugins? Replicated data (can take hours to replace someone's synched e-mails)? Some of these little things are quite important to the user, others may reinstalls take a lot longer than you might think.

What if the user is an exec.? You want to impact as little as possible. It may not matter if you fixed the machine and it only took 2 hours of your time, if the machine was down for a day due to fixing some of the other BS listed above. The replicated data thing bit us in the ass once, 5 effing GBs of mail.

There is a time and place for re-formatting. Sometimes reimaging is faster and better for all involved as opposed to TSing the problem... Something to think about, obviously these factors vary by environment.

Every single thing that you listed is already taken care of with SRP's and the like. Users are not given access to install random crap to their computer, there is a list of things that they need to do their job, those things are included on the image, and their files are backed up to the server. When you plan ahead for things like this downtime is minimal.

 

[DaiShan]

Originally posted by: Philippine Mango

Originally posted by: spidey07

Originally posted by: altonb1
However, in many cases it is easier and faster to simply reimage a PC than ty to troubleshoot a quirky isue that could take an hour or more to fix.

Bingo. Most efficient IT shops will have a set time you can spend with a computer before it is re-imaged. 30-60 minutes tops. If it takes longer than that you're wasting money in manhours.

What about the geek squad/computer repair dept. in stores? you can't just simply 'reimage' onto a customer machine because they'd lose all of their data... Working in an office environment I tend to find to be a tad easier since it's all the same crap and problems each time, it becomes mindless otherwise, but when you work with people in a store for example, everyday joe blow, it's harder because you encounter new problems everyday and I'd say you're always learning, that's my experience anyways...

We're not talking about geeksquad lol. Why would I want to take a pay cut and waste my skills working for morons? LCS's FTW.

 

[altonb1]

Originally posted by: DaiShan

Originally posted by: Phoenix86

Originally posted by: jbourne77
In all fairness, a reformat is the most economical solution, time-wise and money-wise for an IT department to do at many companies. If you're saving your data to the network like a good little user, a reformat should be of no consequence to you.

Troubleshooting PC problems in a corporate environment is oftentimes not a wise time investment on anyone's part, especially since a number of troubleshooting sessions end in a reformat anyway.

To an extent sure, it's easier for *you*. Do you save all the "little" things like application settings, favorites, desktop items, backrounds, etc.? What about user-specific 3rd party apps/IE plugins? Replicated data (can take hours to replace someone's synched e-mails)? Some of these little things are quite important to the user, others may reinstalls take a lot longer than you might think.

What if the user is an exec.? You want to impact as little as possible. It may not matter if you fixed the machine and it only took 2 hours of your time, if the machine was down for a day due to fixing some of the other BS listed above. The replicated data thing bit us in the ass once, 5 effing GBs of mail.

There is a time and place for re-formatting. Sometimes reimaging is faster and better for all involved as opposed to TSing the problem... Something to think about, obviously these factors vary by environment.

Every single thing that you listed is already taken care of with SRP's and the like. Users are not given access to install random crap to their computer, there is a list of things that they need to do their job, those things are included on the image, and their files are backed up to the server. When you plan ahead for things like this downtime is minimal.

Our company has roaming profiles for most users, the workstations are locked down for most so that they are unable to install software unless it been packaged by IT, and most of the PC file system has ben restricted so client's can't save locally. In most cases, losing data is not a problem but if they somehow manage to save data anyway and they lose it, well too bad.

 

[skyking]

originally posted by the spidey

His little linksys incident caused tons of problems.

I sense a rogue DHCP server in the force, luke.............

 

[Stuxnet]

Originally posted by: Svnla

Originally posted by: Phoenix86

Originally posted by: jbourne77
In all fairness, a reformat is the most economical solution, time-wise and money-wise for an IT department to do at many companies. If you're saving your data to the network like a good little user, a reformat should be of no consequence to you.

Troubleshooting PC problems in a corporate environment is oftentimes not a wise time investment on anyone's part, especially since a number of troubleshooting sessions end in a reformat anyway.

To an extent sure, it's easier for *you*. Do you save all the "little" things like application settings, favorites, desktop items, backrounds, etc.? What about user-specific 3rd party apps/IE plugins? Replicated data (can take hours to replace someone's synched e-mails)? Some of these little things are quite important to the user, others may reinstalls take a lot longer than you might think.

What if the user is an exec.? You want to impact as little as possible. It may not matter if you fixed the machine and it only took 2 hours of your time, if the machine was down for a day due to fixing some of the other BS listed above. The replicated data thing bit us in the ass once, 5 effing GBs of mail.

There is a time and place for re-formatting. Sometimes reimaging is faster and better for all involved as opposed to TSing the problem... Something to think about, obviously these factors vary by environment.

Well said. I agree that sometimes reformat the hd and do the image thing is the best but any decent/competent IT person would need to know how to troubleshoot the rootcause(s) and fix the problem before ..** oh I am going to reformat this hard drive** just because he or she doesn't know how to fix it.

If you read my post, you'll find that I wasn't necessarily talking about knowing how to troubleshoot the problem... it's how long the whole thing will take. If it's an exec and they want the thing back fast, sometimes a reformat is the quickest route. Like I said, many companies have measures in place to ensure that if/when your machine is reformatted, it's totally painless... and they do this to make turnaround as quick as possible. It was designed with the users' best interests in mind... not just because the IT guys were "lazy" and "uneducated".

 

[Stuxnet]

Originally posted by: spidey07

Originally posted by: altonb1
However, in many cases it is easier and faster to simply reimage a PC than ty to troubleshoot a quirky isue that could take an hour or more to fix.

Bingo. Most efficient IT shops will have a set time you can spend with a computer before it is re-imaged. 30-60 minutes tops. If it takes longer than that you're wasting money in manhours.

Exactly

 

[Svnla]

Originally posted by: jbourne77
If you read my post, you'll find that I wasn't necessarily talking about knowing how to troubleshoot the problem... it's how long the whole thing will take. If it's an exec and they want the thing back fast, sometimes a reformat is the quickest route. Like I said, many companies have measures in place to ensure that if/when your machine is reformatted, it's totally painless... and they do this to make turnaround as quick as possible. It was designed with the users' best interests in mind... not just because the IT guys were "lazy" and "uneducated".

Do you even bother to read my very first post on this thread?

Take too long to read and understand it, right? Oh noooooo..better reformat the hard drive so you can read/comprehensive faster...LOL. :disgust:

 

[Stuxnet]

Originally posted by: Svnla

Originally posted by: jbourne77
If you read my post, you'll find that I wasn't necessarily talking about knowing how to troubleshoot the problem... it's how long the whole thing will take. If it's an exec and they want the thing back fast, sometimes a reformat is the quickest route. Like I said, many companies have measures in place to ensure that if/when your machine is reformatted, it's totally painless... and they do this to make turnaround as quick as possible. It was designed with the users' best interests in mind... not just because the IT guys were "lazy" and "uneducated".

Do you even bother to read my very first post on this thread?

Take too long to read and understand it, right? Oh noooooo..better reformat the hard drive so you can read/comprehensive faster...LOL. :disgust:

How about you try not to be suck a dick when you talk about this? Or are you that stereotypical IT person everyone's referring to?

 

[Svnla]

Originally posted by: jbourne77

Originally posted by: Svnla

Originally posted by: jbourne77
If you read my post, you'll find that I wasn't necessarily talking about knowing how to troubleshoot the problem... it's how long the whole thing will take. If it's an exec and they want the thing back fast, sometimes a reformat is the quickest route. Like I said, many companies have measures in place to ensure that if/when your machine is reformatted, it's totally painless... and they do this to make turnaround as quick as possible. It was designed with the users' best interests in mind... not just because the IT guys were "lazy" and "uneducated".

Do you even bother to read my very first post on this thread?

Take too long to read and understand it, right? Oh noooooo..better reformat the hard drive so you can read/comprehensive faster...LOL. :disgust:

How about you try not to be suck a dick when you talk about this? Or are you that stereotypical IT person everyone's referring to?

Oh no, calling name..I am soooo scare. Just a typical response from a loser. Now run along and format some hard drives ..Your time is up...LOL...

 

[Stuxnet]

Originally posted by: Svnla

Originally posted by: jbourne77

Originally posted by: Svnla

Originally posted by: jbourne77
If you read my post, you'll find that I wasn't necessarily talking about knowing how to troubleshoot the problem... it's how long the whole thing will take. If it's an exec and they want the thing back fast, sometimes a reformat is the quickest route. Like I said, many companies have measures in place to ensure that if/when your machine is reformatted, it's totally painless... and they do this to make turnaround as quick as possible. It was designed with the users' best interests in mind... not just because the IT guys were "lazy" and "uneducated".

Do you even bother to read my very first post on this thread?

Take too long to read and understand it, right? Oh noooooo..better reformat the hard drive so you can read/comprehensive faster...LOL. :disgust:

How about you try not to be suck a dick when you talk about this? Or are you that stereotypical IT person everyone's referring to?

Oh no, calling name..I am soooo scare. Just a typical response from a loser. Now run along and format some hard drives ..Your time is up...LOL...

Wow... so the answer to my question is 'yes', then?

And sorry... I haven't had to screw around with a PC support issue for in years You see, I graduated from Cable Jockey/Computer Bitch a long time ago. Hit me on the project management front, and we'll talk.

Does the Geek Squad know you're playing on the Internet again?

 

[Svnla]

Originally posted by: jbourne77

Originally posted by: Svnla

Originally posted by: jbourne77

Originally posted by: Svnla

Originally posted by: jbourne77
If you read my post, you'll find that I wasn't necessarily talking about knowing how to troubleshoot the problem... it's how long the whole thing will take. If it's an exec and they want the thing back fast, sometimes a reformat is the quickest route. Like I said, many companies have measures in place to ensure that if/when your machine is reformatted, it's totally painless... and they do this to make turnaround as quick as possible. It was designed with the users' best interests in mind... not just because the IT guys were "lazy" and "uneducated".

Do you even bother to read my very first post on this thread?

Take too long to read and understand it, right? Oh noooooo..better reformat the hard drive so you can read/comprehensive faster...LOL. :disgust:

How about you try not to be suck a dick when you talk about this? Or are you that stereotypical IT person everyone's referring to?

Oh no, calling name..I am soooo scare. Just a typical response from a loser. Now run along and format some hard drives ..Your time is up...LOL...

Wow... so the answer to my question is 'yes', then?

And sorry... I haven't had to screw around with a PC support issue for in years You see, I graduated from Cable Jockey/Computer Bitch a long time ago. Hit me on the project management front, and we'll talk.

Does the Geek Squad know you're playing on the Internet again?

LOL, first of all, your don't even bother to read the thread and now you want to brag about your epnis...I am soooo impressed. Let dance. I have a BS and MBA and can speak several languages. Do you think I work as an IT monkey like you? Want to talk about international finance, budget analysis, and such... then let talk. Otherwise, go back and read the WHOLE darn thread before you jump in and make yourself stupid.

Unless you have a Ph D, please read the WHOLE thread and STFU.