- Jan 30, 2010
- 1,246
- 11
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Hi everyone,
I'm not sure if I'm allowed to post this problem here but please bear with me as I was approached by a close friend who is working at a company and facing a bizarre problem.
Basically, her business (let's say it is called X) is easily searchable on Google anywhere in the world and you'll search for X, it'll be the first result, you click on it and get to their page.
But, she has been receiving reports from people in Italy and Spain that when they search for her business, X, they will find it as the first entry in the Google search, but then when they hover their cursor over the link to her business, it'll show (in the preview hyperlink in the bottom left) the link to her major competitor, and clicking the link (which reads her company's name) takes any potential customer to her direct major competitor if they are trying to navigate to her site (through Google) in either Italy or Spain.
She can't seem to find a way to talk to Google about this - I thought this must have been some kind of virus at first, and she asked her current website developers to look into this but they are insisting that she ask the original website developers to look into the issue - but the original company is now defunct. I'm asking here because I don't actually think this is her website's problem - how could it be that in different countries clicking on the link to her company's website through Google could take them to her company's major competitor?
I don't normally post technical questions like this, and if this is the wrong part of the forum could a Moderator please help me by moving this to the right section? I'm stymied, and hoping someone here could help me out.
I'm not sure if I'm allowed to post this problem here but please bear with me as I was approached by a close friend who is working at a company and facing a bizarre problem.
Basically, her business (let's say it is called X) is easily searchable on Google anywhere in the world and you'll search for X, it'll be the first result, you click on it and get to their page.
But, she has been receiving reports from people in Italy and Spain that when they search for her business, X, they will find it as the first entry in the Google search, but then when they hover their cursor over the link to her business, it'll show (in the preview hyperlink in the bottom left) the link to her major competitor, and clicking the link (which reads her company's name) takes any potential customer to her direct major competitor if they are trying to navigate to her site (through Google) in either Italy or Spain.
She can't seem to find a way to talk to Google about this - I thought this must have been some kind of virus at first, and she asked her current website developers to look into this but they are insisting that she ask the original website developers to look into the issue - but the original company is now defunct. I'm asking here because I don't actually think this is her website's problem - how could it be that in different countries clicking on the link to her company's website through Google could take them to her company's major competitor?
I don't normally post technical questions like this, and if this is the wrong part of the forum could a Moderator please help me by moving this to the right section? I'm stymied, and hoping someone here could help me out.