why newegg rocks

[Homerboy]

Subject: Free gift(s)

I had placed an order earlier this week (and just one now in fact) and forgot to request my "Free gift" with the order. Would it be possible to request those now? I love all my newegg.com trinkets and gizmos.

If you can that would be great. If you can't I full understand.

Thanks.

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Thank you for contacting Newegg.

We apologize for any inconvenience this may have caused you. Is the free gift a T-Shirt? Please reply to this email with the size of the T-Shirt you want, then we will create a new order to have the T-Shirt sent to you. Thank you in advance for your patience and understanding.

If you have any further questions or concerns, please visit our FAQs page.

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Thanks Gary... there's no inconvenience at all... it was my problem for not requesting it in the first place!
It was a T-shirt, yes. XL is fine thank you!
As always, newegg takes the cake again.

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Thank you for contacting Newegg.

We are apologizing, due to the high demand we currently run out of stock of the T-Shirt. We currently do not have any information on the availability of the item. We will post the item on our website if or when it becomes available. However, I have made a note on my desk to check the T-Shirt availability for you daily and I will send one to you once it becomes available.

Thank you in advance for your patience and understanding.

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haha n/p
thanks so much for the amazing customer support. THIS (along with the competitive prices) is the reason I only shop at newegg. I know that I will always be well taken care of if an issue arises which is critical when ordering for business environments.

Thanks again for your (and your counterparts) amazing work and dedication.

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Thank you for your kind words, they are truly appreciated.

It was truly a pleasure serving you at any time since we always strive for customers' satisfaction and we hope for the opportunity to do business with you again in the near future. Thank you in advance for your patience and understanding.

 

[knoxweather]

Newegg is great. I just wish they had kept the shipping free.

 

[Budmantom]

They are the best.


Tom

 

[KK]

You still didn't get the frickin tshirt.

 

[Dulanic]

I was happy with them till recently, Ive spent the last month and a half trying to get a refund on a item I returned, Im about to dispute the charges with my credit card. I've talked to a dozen people, all saying it will be fixed, still not done.

 

[Aharami]

newegg is only good for small ticket items for me now....as they now charge tax for NJ residents. but their customer service and shipping are still top notch!

isnt newegg making like close to $500 mil a year? thats a lot for an estore!!

 

[Fingers]

I have always like them but shipping is getting mighty expensive lately.

Anybody know of any other company that offers great service and better shipping rates as well as a competitive price.

 

[KK]

zipzoomfly aka googlegear

 

[neonerd]

i call shens that they're out of stock

newegg is great, but they've been slipping with the prices lately, especially with all those shipping costs

zipzoomfly = sometimes lower prices, and free 2nd day shipping

 

[dharmariver2005]

Newegg has rigid training to their customer sales reps. Some top agents can asnwer 300 phones calls a day to solve your problems. Their price is always good cuz their markup is around 10% or less. That's why they can't afford that much free shipping anymore. They used to lay off people due to great loss in free shipping. Now They learn the lesson and we pay the money.

 

[SwiftWind]

Great customer service , prices and selection. I just wish they sponsored our LanParty for once or at least got back to us

 

[SwiftWind]

UPDATE: You won't believe this! After the post I made here. I got the following e-mail:

===============================

Dear Swiftwind,

I read your post on Anandtech regarding "your LAN parties not getting sponsored by Newegg.com."

Do you have any events coming up that we can get involved with? We like to reward our loyal customers with event support whenever possible.

All that would be required on your end are pictures of attendees enjoying the Newegg.com apparel.

I look forward to hearing from you!

============================

After sending info back and forth and posting their banner on our website, they are now officially sponsoring our Lan event!! You can find out more about it at www.tigerlan.org . Click on sponsors and you will see them listed.

They are sending merchandise and newegg.com T-shirts as well. We are extremely excited here and can't wait to work with newegg.com again!!!!

I admit, Newegg.com now rocks 100% : Service, prices, selections and yes, even sponsorships. They truely listened after all. I was a newegg.com fan before, now I am their biggest fan!!

 

[jadinolf]

Originally posted by: KK
You still didn't get the frickin tshirt.

Yeah. Keep that email and if you don't get it soon, sue them!

 

[Semidevil]

ok, so who is the newegg employee here??

 

[CarlKillerMiller]

this is insanity!

 

[lavagirl669]

Yes, without even reading your novel.....I agree.....NewEgg ROCKS!

 

[Kishan]

They just helped me out today since I needed an RMA for my hard drive. Newegg rocks!

 

[jadinolf]

Originally posted by: Semidevil
ok, so who is the newegg employee here??

OP?

 

[Skiguy411]

First place I check is zipzoomfly, then newegg.

 

[OulOat]

Originally posted by: Semidevil
ok, so who is the newegg employee here??

Uhoh, we have a spy.

 

[blurredvision]

Originally posted by: SwiftWind
They are sending merchandise and newegg.com T-shirts as well. We are extremely excited here and can't wait to work with newegg.com again!!!!

Well hell, that's why they have no t-shirts!!

 

[Homerboy]

funny this thread got resurected. I got these email on the 28th:

I have created an order to have the XL T-shirt sent out to you. The sales order # you can use to reference this is 9111500.

Thank you,
Gary garycai@newegg.com

and tracking it:

Jan 30, 2005 5:37 pm

Left FedEx Origin Location

CITY OF INDUSTRY CA

Another satisfied customer

 

[Koing]

Yes staying with a company with SOUND CS is worth it.

Koing