Yeah ok, what? I don't see what was so confusing about that? The OP couldn't take 2 minutes aside to simply tell his REGULAR CUSTOMER OF SEVEN YEARS that he had made a mistake in purchasing the proper device; I don't think it's a stretch to assume the OP won't be going out of his way to assist a random customer. If it's nothing but a penis pump, then I don't see what the big deal with helping the guy is? Rather, he pawned it off first on his tech, then ignored the issue completely and just snickered about it like a school child. This is exactly the sort of thing that is wrong with healthcare.
When you say at your practice, and you are a pharm, does this mean you own the pharmacy?
How do you know these things?How exactly do you know the customer made a mistake in purchasing the device?
How do you know he doesn't use both this device and his glucose machine and is simply confusing both?
Not everyone is a genius like the people on ATOT.
How do you know these things?
Where did I say he's been my regular customer for 7 years?
You might want to learn how to read before shouting.
How exactly do you know the customer made a mistake in purchasing the device?
How do you know he doesn't use both this device and his glucose machine and is simply confusing both?
TheVrolok made a stupid statement that people may easily confuse as a "fact", I simply asked a question in how he reached such a conclusion.
Geez. You could have just pointed it out to him like another person said. You could have been a little more considerate instead of giving him the run around.
It's a guy who is 70 and then some years old.I need to learn how to read? If so, it's only perhaps because you need to learn how to write. "A regular 7x year old customer." I interpreted that bizarre cluster of words in a few ways; a regular customer of seven years who is elderly, a regular customer who is seven years of age, a regular customer, who is elderly, that patronizes you seven times a year (thus implying he has been a customer for more than a year). Any way you look at it, he's a regular. That's enough right there.
I don't know the answer to either of those questions. I was merely surmising that he mistakenly purchased this device. But what does it matter? Even if he frequently uses both devices and is now confusing them the situation remains the same; a regular of yours is confused about a problem that you could have easily solved, and instead, you didn't and sat around smirking about it. That's bad practice, period.
.. huh?
.. and I think in the end of this day he learned what he could do better next time.
I'd bet he damn well knew what it was all along, just playing dumb, to see the reactions he would get.
Come on, the guy purchased this thing somewhere along the line. Unless he's confirmed alzheimer's, he's no dummy.
I need to learn how to read? If so, it's only perhaps because you need to learn how to write. "A regular 7x year old customer." I interpreted that bizarre cluster of words in a few ways; a regular customer of seven years who is elderly, a regular customer who is seven years of age, a regular customer, who is elderly, that patronizes you seven times a year (thus implying he has been a customer for more than a year). Any way you look at it, he's a regular. That's enough right there.
I don't know the answer to either of those questions. I was merely surmising that he mistakenly purchased this device. But what does it matter? Even if he frequently uses both devices and is now confusing them the situation remains the same; a regular of yours is confused about a problem that you could have easily solved, and instead, you didn't and sat around smirking about it. That's bad practice, period.
You seem to be the only one in this thread who didn't interpret that statement correctly.
How someone could see "A regular 7x year old customer" and interpret that as "a regular customer of 7 years", I have no idea.
Yeah, I was just sitting and laughing in my office chair doing nothing because retail pharmacists sit 12 hours/day in their executive office chair.
Hayabusa(a mod here) is a pharmacist and will easily clear your misconceptions.
Given you found it "Bizarre story, and yeah, it's funny", I'm sure you wouldn't have done anything different.
If you truly believe what you've been posting so far your first post shouldn't have said "funny" because clearly there's nothing funny about this issue based on your all of a sudden 180 degree turn around. If you had said "it's sad", instead of "funny", you'd have more credibility.
"This is exactly the sort of thing that is wrong with healthcare"?
So why did the democrats waste 9+ months passing 2,000+ pages of worthless healthcare crap if you clearly have the solutions?
Feel free to email your congressman, President Obama, and the Secretary of HHS that the problem with healthcare is because a healthcare provider smirked and failed to identify a penis pump to a customer.
I do think it's amusing that rather than simply saying "You know, maybe I should have just spent 30 seconds and informed the customer that he was in error" you'd rather vehemently defend your position and attack me.
My ex-gf is a PharmD with retail experience that has since given it up to fill a position at Hopkins. She is one of many pharmacists that I know, and speak with on a nearly daily basis.
I also work part time for Hopkins...Which dept does she work? :sneaky:
She hasn't started yet, she just accepted the position. She's actually living in Kansas City at the moment, but flying into Baltimore to start the housing search this weekend. Anywhere you'd recommend she look? I really haven't spent much time in Baltimore so I didn't have any suggestions for her.
at least you didn't have a patient purr while cleaning her teeth.
Yeh, he should've yelled out, since obviously the guy was hard of hearing too (we should assume that, right?), "SIR, THAT IS A PENIS PUMP YOU HAVE THERE!"Lothar's a tool. Yet another healthcare drone who's traded professionalism for risk management. A customer had a simple question that could have been answered professionally instead he was treated like teenage geek fit only to be made fun of.
Lothar's a tool. Yet another healthcare drone who's traded professionalism for risk management. A customer had a simple question that could have been answered professionally instead he was treated like teenage geek fit only to be made fun of.