Will NEVER buy another ASUS PRODUCT!!!

[blustori]

i got my rma asus sli dlx board and i had the same problem as my previous board. so, i called the tech support and they tell me to get a new power supply. i listen and get a pc power and cooling psu. when i connect the psu to the mobo on the box, i turn it on and amazingly the fans and everything turn on. YAY right? not quite... a second later the board catches on fire (the corner where u place the power button pin. so i call them up and they dont acknowledge their fault). they basically say rma again. WTH??? i paid 15 bux for shipping and i definately cannot shell out another 15 cuz im broke from buying a new psu.

and for those who think its user error, NO its not!

wat would u do?

 

[JayN1]

I know I would be very frustrated as well

Did your board actually catch on fire?

 

[blustori]

the corner of the board caught on fire so i turned the power off immediately. the CS said that they "understand." they dont understand.

 

[arswihart]

As I've said a million times, Asus is an average mobo maker at best. IMO, MSI and Gigabyte are tied for the worst mobo makers out there. I hope you are ok. After that fire, I would never buy an Asus product again.

 

[blustori]

im going to call the RMA department tomorrow and, i will be somewhat satisfied if they cross-ship me another board. otherwise, i will give up on asus and consider an epox or something when i get some more money...

 

[AristoV300]

I am sorry to hear that, but I have used several Asus boards and I have been very pleased with each one.

 

[jose]

Sorry to hear that, now you can see what I've been thru w/ 2 POS A8n-sli boards.

But I ordered a Ultra-D, and guess what ? DOA ...... The cpu fan wouldn't even spin on. Had to rma the ultra-D back to newegg.

And I tested everything on another system, all the components are fine.

I'm really regretting going w/ the 939 platform.. In my case I should have gone either NF3 skt 754 or dual opteron's ....

Regards,
Jose

 

[Puffnstuff]

Well asus has always been good to me. At the moment I don't have anything nice to say about msi and their k8n neo4 plat as I've had 2 go bad back to back. I bought a dfi ultra-d to replace it and the d rocks. I've also got a fatal1ty that is rock solid as well. It's kind of looking like the luck of the draw with the nf4 mb's.

 

[Promethply]

Never had any issue with various ASUS motherboard from P3BF, CUBX, K8NE deluxe, and now A8N-SLI.

They are all stable, and with the CUBX, I could overclock a 550MHz Coppermine to 825MHz at stock voltage.

 

[century child]

Was the "clear CMOS" jumper shorted? That has been known to cause boards to catch fire if they are switched on when it is shorted. That is why they always tell you to pull the power plug before clearing CMOS to ensure there is no way the system can be switched on during the process.

 

[imported_Kensai]

Damn. I'd love to see a picture of that. Poor you. I'll suggest an MSI K8N Neo4 Platinum SLI.
No problems with any of my builds based on any nForce 4 board from MSI.
MSI isn't a bad "mobo maker" either. I'd say that they're pretty good as they come with MOSFET sinks which means that they're considering us geeks when they build their boards. Of course you could just buy some yourself and stick them on.
Plus, they're not bloody expensive here in town and my own staff discount pushes the price down even lower.
Now, ECS and PC Chips are at the bottom of the list for their slick lack of quality, 50 boards RMA'd so far.

 

[sxr7171]

Originally posted by: arswihart
As I've said a million times, Asus is an average mobo maker at best. IMO, MSI and Gigabyte are tied for the worst mobo makers out there. I hope you are ok. After that fire, I would never buy an Asus product again.

So who's good in your opinion?

 

[mooncancook]

Will NEVER buy another ASUS

dude, i think soon you won't be able to buy any computer products

seriously i've never had any problem with mobos. i got no problem with my DFI nf4 board either even lots ppl reported problems. maybe buying a mobo nowaday is like buying a HDD... a draw of luck. i think companies are cutting corners in QA... dead pixels on my PSP...

 

[Seany]

My old ASUS motherboard model A7-266 burst into flames in the early hours of Saturday 2nd April 2005. Luckily the fire did not spread to my house and threaten my family.

Pictures below

ASUS Motherboard catches on fire

I have contacted ASUS in the UK and await their response.

 

[clarkkent333]

Wow, thats as bad as I've seen one before. Your really lucky it didn't burn up your whole case.

 

[jiffylube1024]

Originally posted by: arswihart
As I've said a million times, Asus is an average mobo maker at best. IMO, MSI and Gigabyte are tied for the worst mobo makers out there. I hope you are ok. After that fire, I would never buy an Asus product again.

I'm going to have to call shens on this. ASUS is a great manufacturer with horrid tech support (like most of them). I've had excellent success with ASUS and Abit products, and recommend both over anything else. Sure there's the odd dud here and there (like all manufacturers) - that's why they do RMA's! I've found Epox does RMA's the easiest, but I had a pretty high failure rate (3 of 5 Epox boards I purchased/assembled PC's with developed problems over a 3 year span). I've only had to RMA two or three ASUSes (out of 20+) and knock on wood, I've never had a faulty Abit.


When dealing with any of these companies and trying to get an RMA, don't even bother mentioning the PSU because this is the type of crap all of these companies will try to pull - blame you.

Just simply call them and say: I got this ASUS board and when I plugged it in the corner sparked and actually caught on fire! If they ask you what PSU you used, just say it was a quality PSU. If they push then just give them the brand name. No matter what you can get them to RMA the board - just be firm.


I've RMA'ed an ASUS board that I bought off this message board before (one worked for a couple weeks then refused to turn on; after an RMA it was fine). You don't need a proof of purchase or anything, which saves hassles.

If you can't afford $15 to ship a >$100 motherboard back because it is defective, then I'm sorry to say tough luck. You can't nickle and dime out on shipping on a $500 PC; problems happen and no company has a 0% defect rate.

It's like hard drives. Almost everyone has a bias towards or against a couple companies when the technology is very similar. Most modern hard drives, no matter the brand, will start pushing up the dasies in 5-6 years (although the fluid bearings are better than the previous mechanical bearings, which would often get extremely loud after ~4 years of use).

 

[Budman]

Maybe they should change their names from Asus to Anus.

 

[slpaulson]

Originally posted by: Kensai
I'd say that they're pretty good as they come with MOSFET sinks which means that they're considering us geeks when they build their boards.

I could be very wrong, but my impression is that they use cheaper components that need the heatsinks. I had two of their boards go bad with the same problem. After a while both of them couldn't keep a stable vcore voltage, so the board would crash all the time.

 

[Conky]

Guess I got lucky with my Asus mobo's. My Asus refurb'd board from Newegg has been kicking butt for over a year and the computer I built for my parents on an Asus board has been equally perfect and stable.

Abit, Asus, MSI, and Epox are boards I have had good luck with.:thumbsup:

 

[Martyuk39]

I've built plenty of Asus systems with no problems. Used a couple of Asrock boards as well - think they might be related to Asus, subsidiary or something. Amazing for the price. Tried 2 Abit boards neither of which worked out of the box. Although the customer service experience I had with Abit was very good. When I've had the odd enquiry with Asus they've been next to useless

 

[NightTrain]

Asrock is their bargain line.

I've used Asus, Abit, Gigaybyte, Soyo, Epox and Aopen and like them all. I've had failures with most of the too. It happens.