Win2000 Power Management/Shutdown Problems

[RossMAN]

Ok... This will probably be a somewhat long post, so bear with me...

The problem I am having is with Shutting Down/Restarting/Standby Mode. The problem is: They DONT WORK! . If you shut down, You will hear the harddisk shut off, but the blue background will stay on (or will go to a blank text screen). The computer will not shut off. If you restart, the same thing will happen except that the HD will not turn off, so there is no clue to if the OS has 'powered down' itself. For standby, it is the same as shutdown, except that you cant wake it back up... you have to restart.

I have read Microsoft's troubleshooting page for these symptoms, but they were no help. The computer does not shut down properly in safe mode, and microsoft eludes to the fact that you are screwed if this happends. (This also pretty much means that it is not a thrid party driver prob because those wouldnt be loaded in safe mode).

I attempted to do this the hard way by installing the OS/Programs in stages. After each stage, I would confirm several times that the computer functioned properly, then I would create a disk image using Norton Ghost.

Stage info:

Stage 1 - Worked fine after these installs:
Windows 2000 Pro Upgrade Base install

Stage 2 - Worked fine after these installs:
Service Pack 1
Nvidia / monitor drivers
sound drivers (SB Live value)
Intellimouse Software
Winzip

Stage 3 - Worked fine after these installs:
Sony CD Extreme
Easy CD Creator
Hotline
ws_ftp
Napster

Stage 4 - Initially appeared to work fine (see below):
Winamp
PowerDVD
SecureCRT
Audioactive Production Studio
Acrobat
Goldwave
Winvi

Stage 5 - Stopped working after these installs:
Photoshop 5
Office 97
Netscape 4.75
Real Player 8

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When I got to stage 5, after I made the image of stage 4, It still worked fine. I installed Stage 5 progs, and it stopped. When I reverted back to stage 4 with the image, It no longer worked fine. The next thing I will try is to go back to stage 3 :| :| and start again :| :|. So far I think the biggest probability is Netscape 4.75 and/or ICQ (which I originally had in stage 3, but cause problems too).

So the question is:

Anyone else had similar probs, and have you figured out what the causes are? (I really dont want to go back to win98 )


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Hardware:

Athlon Slot A 800mhz
Asus K7V MB - Bios flahed to v. 1007
Nvidia TNT2 Model 64 (32mb ram)
Maxtor 7200rpm 20gig
256 pc133 kingston ram
sony cdrw
dvdrom
Macronix MX98715 Family Fast Ethernet Adapter (ACPI)
SB Live Value
Zip100 atapi
-----


Thanks,
Ross

 

[soho]

What are your power management settings in bios? Win2000 is quirky about shut down and how it's installed. The deal is this, what ever state your computer is in during install, Win2000 will keep and use those settings and and most of the time you can't change it.

Ex. I setup a W2k computer yesterday and wanted to copy the data over from another drive (the original W2k C: drive)... Well after installation, my new/boot drive was labeled F: !!! And even after I removed the old c: drive it remained letter F: ! I couldn't fix it in disk administrator... solution? Reinstallation /without the original C: drive installed.

I say all of that to say that you should turn on all of your power managemnt/ACPI functions on your mobo, then install win2k. And that should fix your problem.

Questons? email me at soho@speakeasy.org

 

[jaywallen]

Hmmm. Have you seen any Event Viewer (or other) error messages about the keyboard device preventing hibernation? Any i8042prt.sys messages? The Adobe Type Manager software has been causing power management problems for a while, but they usually cause Windows to nag you about the keyboard driver. Don't know if they've revised anything to fix the issue in recent versions. If you want to check this out, search for a atmhelpr.sys file. If you find it, try renaming it. A reboot should tell you whether or not this workaround will help. I think you lose Adobe's font smoothing when you kill off this file's functions, so you have to enable it in Windows.

Older versions of PGP have also caused hibernation / standby failure in W2K in the same manner, by attaching an extension to the keyboard driver. The fix for that is an update of the PGP software.

Two shots in the dark. Hope one of 'em hit something, or that you find another solution. My experience on dozens of machines running W2K so far is that, when power management features faile, it's ALWAYS something to do with devices / device drivers. Even when it appears to be a software issue, like an anti-virus software feature being disabled suddenly causes all your power management functions to work again, it turns out to be one of those faux-device-driver thingies that that sort of software installs.

Hope to read that you've nailed a solution soon!

Regards,
Jim

 

[WHipLAsh13]

I bet your problem has something to do with all the conflicts with Adaptec's Easy Cd Creator and Windows 2000 (more specifically Media Player). Check Microsofts site on the combination of these two products and I bet you will find your problem. What version of Adaptec Easy Cd Creator you running? Try uninstalling it and see if that works.

WhipLAsh

My Rigs

 

[eagleye]

I did some checking on compatiblity issues about programs had when I purchased W2K. Office 97 sr1 will work with W2K only if it is installed on win98 and upgraded to sr2 and then win98 upgraded to W2k. I think you can install office 97 sr2 on a clean install of W2k. I ended up buying office 2000 so I could do a clean install of W2K. This could be your problem! Check your version of office 97.

 

[BudB]

I would really look at EZCD, especially if you have installed DirecdCD the UDF writing program from Roxio (new name for Adapted's software spinoff).

I had nothing but trouble after I installed DirectCD on W2K until I installed their latest update. Even now I have some flakey problems that I attribute to DirectCD but I put up with them because I like what the program can do.

 

[The Wildcard]

I heard that plugin for Adaptec Easy CD Creator for Windows Media Player 7 is buggy too..

 

[tkdkid]

My guess is realplayer. Does it have the 'smartstart' program running in your system tray? Try disabling that. From realplayer: Options -> General -> uncheck 'Allow smartstart to run in system tray'. That fixed the problem on my gf's computer.

If that doesn't fix the problem, systematically kill running processes and reboot until it works. Then you'll know which program is to blame.

 

[RossMAN]

Some great suggestions, any other ideas or possible conflicts I should look into?

 

[mywong23]

in order to have your computer automatically turn its power off after you've initiated the shutdown command, you have to enable the 'Advanced Power Management Support" option.
First, go into Control Panel, click on the Power Options icon, and select the 'APM' tab; then enable.