I'm having an issue I thought was isolated to my Kingston Hyper X Cloud II headset; the microphone keeps turning off after a few minutes of use. Windows reports no errors. Nothing. The only thing I notice is while sitting in the recording devices tab the mic is working and then it just stops. As if Windows somehow disconnects the mic. The only way to get it working again is by disabling and re-enabling the device and even then it works for another few minutes and cuts off again. Mind you, sound output is still working fine while this happens.
I contacted Kingston support but after further troubleshooting I've determined the problem lies within Windows 10. I came to this conclusion because I also own a PS4 Silver Headset that functions with a USB sound control adapter you can plug any 4 pole headset into just like the Cloud IIs. Any who, I plugged in the PS4 Silver headset dongle and used both the Cloud II headset and an Apple iPhone headset and the mic still cuts out for both USB dongles.
I’ve tried everything I can think of. Driver uninstalls and updates for both the onboard sound card and USB dongles and the problem still persists. I’ve tried all the USB ports. I’m at a loss here. If it helps, the computer is a gaming PC with an Asus Z-170-A motherboard. OS is Windows 10 Pro. Hope someone can help because my next step is a clean re-install of the OS and I highly doubt that’s going to fix my issue.
I contacted Kingston support but after further troubleshooting I've determined the problem lies within Windows 10. I came to this conclusion because I also own a PS4 Silver Headset that functions with a USB sound control adapter you can plug any 4 pole headset into just like the Cloud IIs. Any who, I plugged in the PS4 Silver headset dongle and used both the Cloud II headset and an Apple iPhone headset and the mic still cuts out for both USB dongles.
I’ve tried everything I can think of. Driver uninstalls and updates for both the onboard sound card and USB dongles and the problem still persists. I’ve tried all the USB ports. I’m at a loss here. If it helps, the computer is a gaming PC with an Asus Z-170-A motherboard. OS is Windows 10 Pro. Hope someone can help because my next step is a clean re-install of the OS and I highly doubt that’s going to fix my issue.