- Dec 17, 2009
- 460
- 6
- 81
Hi, all. My folks never listen to me and of course, they have not been backing up their personal files to the second hard disk in the Windows 10 PC. Never mind that's why I installed that drive.
Their Win10 seems shot. It's in an endless disk repair loop and cannot get booted into a functioning OS. All troubleshooting in safe or recovery mode fails. It cannot find sys restore points, cannot seem to reset, cannot remove updates, cannot do anything. I have been at this for 5 hours now. It seemingly cannot even reinstall Windows while keeping system files. Something is truly amiss.
Is there a program that I can download to create a CD or DVD to boot off of and save the files my folks have on that C drive? They just did their taxes, some mortgage paperwork, etc. that would be sitting in the Documents folder.
I am at a loss and would appreciate some advice.
Their Win10 seems shot. It's in an endless disk repair loop and cannot get booted into a functioning OS. All troubleshooting in safe or recovery mode fails. It cannot find sys restore points, cannot seem to reset, cannot remove updates, cannot do anything. I have been at this for 5 hours now. It seemingly cannot even reinstall Windows while keeping system files. Something is truly amiss.
Is there a program that I can download to create a CD or DVD to boot off of and save the files my folks have on that C drive? They just did their taxes, some mortgage paperwork, etc. that would be sitting in the Documents folder.
I am at a loss and would appreciate some advice.