Wine bar customer writes expletive on $300 check to protest $6 service charge ... lulz

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nakedfrog

No Lifer
Apr 3, 2001
58,521
12,814
136
Can you please show me multiple receipts where "healthcare" is listed as a line item for what you are paying? I've never been to a restaurant where I'm paying for "healthcare" for their employees.

Let's take this a step further. I've worked as a consultant for Fortune 50 companies. Never have I once seen my billable hours include 'healthcare' as part of the charges.

I'm ready to buy a cabin!
Um, just because it's not a line item doesn't mean that none of the money you're contributing to the business is paying for healthcare?
 
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pauldun170

Diamond Member
Sep 26, 2011
9,133
5,072
136
If this was a wine bar, at least a good wine bar or at least anything approaching the wine bars I've been to the staff isn't going to equivalent to typical wait staff at other restaurants.
Places I've been too, the norm is that whoever is taking care of you is going to know wines, regional differences and basically walk you through the typical big ass wine selection menu.
While I'm typically the guy that orders a beer or a mixed drink at a wine bar, I've found that staff at wine bars are at a different tier then your typical (real) restaurant.
Too bad this place is in D.C.
Menu looks good.
 

Moonbeam

Elite Member
Nov 24, 1999
72,673
6,194
126
As a person of no real economic value to the world I must say I feel a certain sympathy for people tagged with the same label, but not too much, of course, or might start thinking about having also to valuing myself.
 

SmCaudata

Senior member
Oct 8, 2006
969
1,532
136
I fully believe that it is an employers responsibility to pay a living wage (this includes enough for retirement) and provide health care. Anything less is simply asking taxpayers to subsidize their business, which is bull shit.

That said, advertising it as a separate fee is stupid and would make me go elsewhere. It is done for one of 2 reasons in my opinion.
1. Protest to the idea of paying a living wage. It makes people mad and makes them think those servers don't deserve it.
2.garner good will by showing off. In this case it makes the owner look like a douce. Have to PROVE to the world you pay well means you don't really think you should have to.
 

IronWing

No Lifer
Jul 20, 2001
69,465
27,737
136
If this was a wine bar, at least a good wine bar or at least anything approaching the wine bars I've been to the staff isn't going to equivalent to typical wait staff at other restaurants.
Places I've been too, the norm is that whoever is taking care of you is going to know wines, regional differences and basically walk you through the typical big ass wine selection menu.
While I'm typically the guy that orders a beer or a mixed drink at a wine bar, I've found that staff at wine bars are at a different tier then your typical (real) restaurant.
Too bad this place is in D.C.
Menu looks good.
So it's an upscale restaurant. I was about to unleash a righteous tirade again a drunkard blowing $300 on booze at one dunking. Guess I have to shelve the screed on winos being winos. Until next time…
 

pauldun170

Diamond Member
Sep 26, 2011
9,133
5,072
136
So it's an upscale restaurant. I was about to unleash a righteous tirade again a drunkard blowing $300 on booze at one dunking. Guess I have to shelve the screed on winos being winos. Until next time…
Yeah, wine bars are a different animal. It doesn't take much to hit 100 to 150 with 2 people. A couple of appetizers, a couple drinks and a reasonable tip.
 

LikeLinus

Lifer
Jul 25, 2001
11,518
670
126
Um, just because it's not a line item doesn't mean that none of the money you're contributing to the business is paying for healthcare?
Sure, but again, did you read the article?

" It also included 20 percent for service and an additional 2 percent “health and wellness” surcharge to cover health insurance for Apéro’s staff."

And my reply was "Can you please show me multiple receipts where "healthcare" is listed as a line item for what you are paying? I've never been to a restaurant where I'm paying for "healthcare" for their employees."

That's fine if they know how to run a business and price their product to cover the cost of staff, wages, healthcare, raw materials and such, but I've never seen a place charge for healthcare on a bill at a restaurant.

You don't buy most items and they charge you for their healthcare as a line item. So you didn't really dispute anything I said.
 
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Zorba

Lifer
Oct 22, 1999
14,821
10,227
136
Fuck that, I'm with the person in the article.

I would have had no problem if the prices of my drinks went up 2% to cover it and it was hidden in the cost, but to add that blatant "fee", fuck that noise.

I am a good tipper and eat at nice restaurants pretty much every night when I am on vacation, and there is nothing that grinds my gears more than having a pre-designated fee added to my bill. I will gladly pay it and they pretty much always disclose it on the menu prior, some sort of service fee/charge, however if I do get that automatic service fee, they get $0 extra.

Chances are if they didn't automatically add a charge, my tip would have been more than the automated service charge.
I really hate service fees and all other BS games of making prices look cheaper than they are. I like going to one of the Chinese Massage places in the mall, since COVID they've added a $2 clearing fee. They do literally nothing different than before COVID. I'm sure it's just their way of raising prices, but I'd rather they just raise their prices, I'd understand they haven't raised them in 10 years. I pay it and tip the same, but it annoys me every time.

When restaurants add BS fees, especially undisclosed ones, I never go back. If it is an automatic tip, I tip zero additional assuming they thought that was the right amount.
 
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shortylickens

No Lifer
Jul 15, 2003
82,854
17,365
136
People think about it a lot. To get people to the point of actually paying their workers better, the workers pretty much have to burn the owners' houses down. Overcoming the owner class' assumed entitlement to other people's cheap labor is the stuff of revolutions.
I keep saying it and no one listens to me: Eventually the whole fucking system will collapse and we'll be living in an apocalypse. But the rich people will have bought up land in Argentina and they'll avoid the Mad Max scenario.
 
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Zorba

Lifer
Oct 22, 1999
14,821
10,227
136
Car dealerships are charging a premium just "because" and customers aren't writing hate notes.

Bar owner was just being a dick and singling out his employees instead of just rolling the cost into the prices.
It'd be much better to raise prices 2%, then have a blurb on your menu about how great you treat your employees.
 
Reactions: Bitek

ch33zw1z

Lifer
Nov 4, 2004
37,964
18,279
146
The customer confronted sommelier Corbin Goldstein. She explained the surcharge covered health insurance premiums for the staff, something most restaurants do not offer their employees. When he objected (muttering about “socialism,” said Benchimol), Goldstein removed the 2 percent charge — about $6 — from his bill. She also offered to remove the 20 percent service charge, but he let that remain. Then in signing the check, he wrote a big zero with a slash through it on the tip line and added an expletive phrase that begins with “F” and ends with “You.” Benchimol, in her social media post, vented about how her staff had been treated by this Scrooge-like customer.

Ah yes, another ignoramus who doesnt like "socialism".

I personally don't have a problem with the health and wellness line item. I think it will spur more conversations about this and maybe draw in some customers, maybe encouraging others wine bars and other food establishments to join in.
 
Last edited:
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NWRMidnight

Platinum Member
Jun 18, 2001
2,965
2,571
136
gotta love how my opinion has ruffled so many feathers. what skills does it require? The #1 thing i want is to take my order correctly and check on me a min after receiving the order to make sure i don't need a fork or sauces / food is made correct. refills and stuff is nice but ...

im curious would these skills be greater than a mailman or bus driver?



yea you think putting up with someone's opinion is a skill!
The fact that you have to ask what skills it takes demonstrates you have never done the job, and/or you have and never learned how to be successful in that field. Meaning you never learned the skills, or didn't/don't have the ability to learn them.

Minimum skills as a server:
1) communication / verbal
2) organization and time management
3) listening and understanding of what people are telling you, not just the words used
4) patience (yes, it's a skill)
5) memory
6) attention to detail
7) the ability to read people
8) social skills, that have to change based on the customer - what works for 1 person won't work for another (see number 8)
9) acting - yes, a server has to act almost everyday and hide their life troubles, and be happy even if their life is in shambles so they can take care of smucke like you.
10) the list goes on.....

I could continue with cooks, hostess, dishwashers, but you will already discount what I listed for a server. You are an arrogant, opinionated, stuck up chump who doesn't realize that every job is equally important to society and requires specific skills to be successful no matter what it is.
 
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NWRMidnight

Platinum Member
Jun 18, 2001
2,965
2,571
136
I really hate service fees and all other BS games of making prices look cheaper than they are. I like going to one of the Chinese Massage places in the mall, since COVID they've added a $2 clearing fee. They do literally nothing different than before COVID. I'm sure it's just their way of raising prices, but I'd rather they just raise their prices, I'd understand they haven't raised them in 10 years. I pay it and tip the same, but it annoys me every time.

When restaurants add BS fees, especially undisclosed ones, I never go back. If it is an automatic tip, I tip zero additional assuming they thought that was the right amount.
Maybe go back and read the article. The fees where disclosed, on their website, on their menus, etc. It's also circled and explained when they recieved the bill. It wasn't undisclosed.

Now here's the problem, most people have the belief restaurants, bars, wine bars, etc rack in the money, and scoaf at the idea of prices being raised. When in fact most barely break even where the average profit is 2 to 6% (the 6% are fast food). It's also the industry that has the most new businesses opening each year, and the industry that has the most that go out of business because of the ideology that it's a money maker and easy.

As for "they aren't doing anything different now as they did before COVID"... Why do you think the service industry is the hardest hit from COVID, and is also taking the brunt of the labor shortage if nothing is different?
 
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K1052

Elite Member
Aug 21, 2003
46,711
34,590
136
The American expectation that you can treat the foodservice industry as a whole like shit no matter what has to be one of the stranger things about this country. COVID has somehow made it worse.

I'm in the "just roll it into pricing" camp but I can understand why some people do it differently since your average American has a stroke if the price on a dish goes up a bit. We want it good, cheap, and fast no matter the actual costs.
 

fskimospy

Elite Member
Mar 10, 2006
84,683
49,274
136
i didn't say it was like no work. i said that table he waited on was very little work. guess what among other jobs i was a waiter before. i would bring home 300$ in cash everyday and barely broke a sweat. i was 100% thinking i got paid to much for what i did. the biggest issue is how many hours you get, so things like calling off or requesting a day off might change your next weeks schedule too.
For a conservative guy you seem to be very mad about the market determining the value of their labor, haha.
 

IronWing

No Lifer
Jul 20, 2001
69,465
27,737
136
The American expectation that you can treat the foodservice industry as a whole like shit no matter what has to be one of the stranger things about this country. COVID has somehow made it worse.

I'm in the "just roll it into pricing" camp but I can understand why some people do it differently since your average American has a stroke if the price on a dish goes up a bit. We want it good, cheap, and fast no matter the actual costs.
Yep. Pizza is cheaper now than it was in the 80s and folks wonder why it's not as good.
 

fskimospy

Elite Member
Mar 10, 2006
84,683
49,274
136
Can you please show me multiple receipts where "healthcare" is listed as a line item for what you are paying? I've never been to a restaurant where I'm paying for "healthcare" for their employees.
If you’ve been to a restaurant that provides health care to their employees then you sure have been to a restaurant where you are paying for it.

As already mentioned, this is the case for any business you patronize. You are always paying for their health care, they just don’t specifically call it out.

Let's take this a step further. I've worked as a consultant for Fortune 50 companies. Never have I once seen my billable hours include 'healthcare' as part of the charges.

I'm ready to buy a cabin!
I’m genuinely confused here. Did you have health care during that time? If so, the Fortune 500 company was paying for it!
 
Reactions: killster1

zzyzxroad

Diamond Member
Jan 29, 2017
3,244
2,260
136
Wine bars adding a fee for heath insurance is bonkers. We need to get universal healthcare going in the US and end this madness.
 
Reactions: Zorba

Zorba

Lifer
Oct 22, 1999
14,821
10,227
136
Maybe go back and read the article. The fees where disclosed, on their website, on their menus, etc. It's also circled and explained when they recieved the bill. It wasn't undisclosed.

Now here's the problem, most people have the belief restaurants, bars, wine bars, etc rack in the money, and scoaf at the idea of prices being raised. When in fact most barely break even where the average profit is 2 to 6% (the 6% are fast food). It's also the industry that has the most new businesses opening each year, and the industry that has the most that go out of business because of the ideology that it's a money maker and easy.

As for "they aren't doing anything different now as they did before COVID"... Why do you think the service industry is the hardest hit from COVID, and is also taking the brunt of the labor shortage if nothing is different?
They haven't changed their cleaning procedures from before and after covid, yet started charging for enhanced cleaning. I'd much rather them just raise their prices as I already said.

I worked in the airline industry for years, I get all the surcharge bullshit games, I find it highly annoying and there is a reason the most successful airline didn't play those games.

Regardless, I'd pay the fee and not be a dick about it, but there is a good chance I'd never go back. Just like I'll pay extra to fly Southwest than be fee'd to death by other airlines.
 

MrSquished

Lifer
Jan 14, 2013
21,840
20,173
136
i didn't say it was like no work. i said that table he waited on was very little work. guess what among other jobs i was a waiter before. i would bring home 300$ in cash everyday and barely broke a sweat. i was 100% thinking i got paid to much for what i did. the biggest issue is how many hours you get, so things like calling off or requesting a day off might change your next weeks schedule too.

the waiter is already getting a big forced tip for doing almost no work

I mean you said it yourself. Waiting is like doing almost no work.

So what kind of restaurant did you work in where making $300 cash a day was easy, and when was that because $300 then is probably a lot more now.

Also the customer from this wine bar is stupid. I do agree extra fees are dumb, just build it into the prices, but to call this socialism? Just another ignorant conservative calling something socialism just because they don't like it. LIterally the restaurant charging him something and itemizing it is literally the free market at work. Conservatives are just such morons it hurts my brain.
 
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NWRMidnight

Platinum Member
Jun 18, 2001
2,965
2,571
136
They haven't changed their cleaning procedures from before and after covid, yet started charging for enhanced cleaning. I'd much rather them just raise their prices as I already said.

I worked in the airline industry for years, I get all the surcharge bullshit games, I find it highly annoying and there is a reason the most successful airline didn't play those games.

Regardless, I'd pay the fee and not be a dick about it, but there is a good chance I'd never go back. Just like I'll pay extra to fly Southwest than be fee'd to death by other airlines.
So you think because you see them wipe down booths and tables, that nothing has changed in their cleaning procedures? Have you stopped to think about what you don't see, and the cost of the chemicals they had to switch to meet the disinfection level required during the pandemic? The fact that they have to supply hand sanitizer not only to the staff (staff normally usually just washes their hands on a continual basis) but also to customers in most places. Did you stop and consider that they have to clean menus after EVERY use, or have disposable ones which costs money. Then you have to stop and look at the disposable condiments that the have to throw away, used or not.. Just giving a little insight on just some of the costs you don't see that these restaurants have had to take on due to the pandemic that are for health and sanitation safety beyond the norm. And that is off the top of my head, after being out of the industry for over 5 years, but maintaining a close friendship with my old employer.

Now, I understand your point about raising prices, rather than adding a surcharge. But do you know the cost of printing menus and changing prices.. minimum $1500 buck. And then, if they raised because of the pandemic, and the pandemic ends, customers will most likely expect the prices to be brought back down which is a double edge sword. Adding a surcharge is something that can be removed immediately when the time comes. Not so easy if when it's built into the price.

It actually baffles me how people get upset when they add a surcharge, telling the customer exactly what it is for, but are okay with them just upping the price, with no explanation. That to me is ass backwards. We aren't talking about a surcharge like the cable companies charge above and beyond the contracted cost, which are directly related to the actual cost of the products and services they supply you. Health Insurance for example in this topic, is not a cost of doing business to give you product and services, it's actually a benefit for the employee, and won't effect the product they prepare for you, completely different, It would be a valid argument if they had a "local food charge" on top of the actual menu item, excluding add ons.
 

Zorba

Lifer
Oct 22, 1999
14,821
10,227
136
So you think because you see them wipe down booths and tables, that nothing has changed in their cleaning procedures? Have you stopped to think about what you don't see, and the cost of the chemicals they had to switch to meet the disinfection level required during the pandemic? The fact that they have to supply hand sanitizer not only to the staff (staff normally usually just washes their hands on a continual basis) but also to customers in most places. Did you stop and consider that they have to clean menus after EVERY use, or have disposable ones which costs money. Then you have to stop and look at the disposable condiments that the have to throw away, used or not.. Just giving a little insight on just some of the costs you don't see that these restaurants have had to take on due to the pandemic that are for health and sanitation safety beyond the norm. And that is off the top of my head, after being out of the industry for over 5 years, but maintaining a close friendship with my old employer.

Now, I understand your point about raising prices, rather than adding a surcharge. But do you know the cost of printing menus and changing prices.. minimum $1500 buck. And then, if they raised because of the pandemic, and the pandemic ends, customers will most likely expect the prices to be brought back down which is a double edge sword. Adding a surcharge is something that can be removed immediately when the time comes. Not so easy if when it's built into the price.

It actually baffles me how people get upset when they add a surcharge, telling the customer exactly what it is for, but are okay with them just upping the price, with no explanation. That to me is ass backwards. We aren't talking about a surcharge like the cable companies charge above and beyond the contracted cost, which are directly related to the actual cost of the products and services they supply you. Health Insurance for example in this topic, is not a cost of doing business to give you product and services, it's actually a benefit for the employee, and won't effect the product they prepare for you, completely different, It would be a valid argument if they had a "local food charge" on top of the actual menu item, excluding add ons.
Dude, I'm taking about a massage place at the mall, not a restaurant. I see how they clean between each person now and before it's exactly the same and they've always provided hand sanitizer and there is no menu.

But like I said, they haven't raised their prices in 10 years, they should raise their prices.

Surcharges are almost always used as a way to make the advertised price cheaper than the real price. This is why hotels use them, this is why airlines use them, etc. For a restaurant that is actually doing stuff for COVID a temporary surcharge might make sense. A restaurant adding a surcharge to cover a forever cost like employees minimum wage or benefits is just a way making their prices look lower.

ETA: The massage place did spray and wipe down the beds for awhile, but they stopped doing that and didn't remove the surcharge.
 
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