Word 2007 Problem

[Garfield3d]

I apologize if this is in the wrong forum. The Computer Help forum appeared to be for hardware issues, and so I thought that perhaps this post would be better placed in a Software forum. If anyone has a good suggestion on a better forum to put this, I'll definitely pursue that.

Lately I've been having an unusual problem with Word 2007. Everytime I attempt to close Word, the application crashes with the "Microsoft Office Word has stopped working" message. I have this message every time I try to exit. More unusually, I can't seem to open files correctly. Everytime I double-click on a file to open it, the program opens up Word but it does not open the file. I am left with a blank window for Microsoft Word. Additionally, when I try to open a blank document, I cannot highlight or right-click on any text.

I have tried to use the "repair" function but it has not helped. I have also updated Microsoft Office, applying any available update in addition to SP1. None of this has changed the situation. Google has been ambiguous at best. I tried one suggestion that told me to delete all of my dot and dotm files, but that did not change the situation. Another post suggested that some Adobe program was at fault, but removing one program for another really doesn't sound like a very good solution. Word 2007 continues to crash when I try to exit and it spits out the following information:

----------------------------------------------

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 0003aff6
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

--------------------------------------------------

I also want to note that this does not seem to happen with Excel 2007 or any other Microsoft Office applications. This only happens with Microsoft Word 2007.

Does anyone have any suggestions as to how to fix this? There's not much that I can do with Word right now.

--Garfield3d

 

[corkyg]

I would consider a complete uninstall of Office 2007, scrub the registry and the HDD of all vestiges. Then I would install it all over again. Something go messed up in Word, and Office is so complex, it is better to sweep it all out and start over. Of course, you can save all your documents in a separate folder.

This is the right forum.

 

[Garfield3d]

Thanks for the response Corky.

Well I went ahead and uninstalled Office 2007. I haven't reinstalled it quite yet though. Is there some sort of application or guide that I can use to sweep out any residual traces, such as registry type stuff? And... I really don't want to reformat my HD just to fix this odd issue.

--Garfield3d

 

[bwatson283]

ccleaner

 

[Garfield3d]

Thank you for the suggestion bwatson283. I'll be certain to try Ccleaner.

As an update, I reinstalled Office 2007. Unfortunately, it exhibits the same errors (crash upon exiting, unable to highlight, documents don't directly open when double-clicking via Windows Explorer). Furthermore, Word 2007 retained my document history and appears to have retained some of my preferences, so I doubt that the uninstallation program was very thorough.

After running Ccleaner, I'll probably try to manually dig out some Office residue as per http://support.microsoft.com/kb/928218 . I'm not sure if that's the best idea, but short of reformatting, I can't think of much else to do.

--Garfield3d