WOW EA is SCREWING their customers. Let me give you some backround on the story, and a very short summary of what happened. If you'd like the entire transcript, its quite a bit of reading... so I decided not to provide it in that it'll put most of yall to sleep. But I can add it if requested.
Here we go:
1. I email EA telling them that my Crysis (legal downloaded game) game is not working very well. (Game did not launch, period. No loading bars, nothing.). (10 Minutes wasted so far)
2. 24 Hours later: I'm asked to register my game with EA's website. I did that. (24 Hours Wasted so far). I reply to tell them it was registered.
3. 24 Hours later, they ask if I downloaded the 'new' EA Download Manager. Of course I did, I established that in my first email. (48 Hours Wasted). I tell them that I already have this program..
4. Another wait of 24 hours for a responce, 72 Hours Wasted: They respond by telling me to clear my temp files and check CTRL+ALT+DELETE processes. Did that, and replied stating that I did this.
5. The next 24 hours: No responce. I emailed them asking for a refund, telling them that these past 3 days have been nothing but running me in circles and it appears as though there is no solution for me. (Beginning to lose patience).
6. I get an email back almost immediately: "Unfortunately, similar to any download such as music or software, Electronic Arts cannot refund a game once it has been downloaded."
7. I'm shocked.. Then, I open a new ticket. Giving them the entire email transcript except the last message stating they cannot give me a refund.
10. I get a responce back: "You have been refunded $59.08, please allow 3-5 days to process"
Yay! Right? NO. Later I get another email:
11. EA: The reason your game does not work as the minimum requirements at 3.2GHz processor. You do not meet the minimum requirements for this game.
=================
It's been 5 days, no refund. First they say they cannot give me a refund. Then I get an email that says I got a refund coming to me. Then EA tells me that my Quad Core Q6600/8800GTX/4GB RAM/Vista machine cannot run this game because the GHz aren't the same as a single core CPU.. WTF? They say I don't get a refund because they're downloading service couldn't run on a full tank of gas, not because I don't meet the requirements. Then they send me another email, saying I get my money back?!?! What the hell are they smoking?
In any event, the idiots... I bought the hard copy of the game and it works perfectly with the latest drivers, highest GFX settings, and no problems. Screw you EA, I hope someone smuggles in some high profile classified client documents out, has the client sue EA for all their worth and make them out of business. There support reps have the IQ of a doughnut.
Here we go:
1. I email EA telling them that my Crysis (legal downloaded game) game is not working very well. (Game did not launch, period. No loading bars, nothing.). (10 Minutes wasted so far)
2. 24 Hours later: I'm asked to register my game with EA's website. I did that. (24 Hours Wasted so far). I reply to tell them it was registered.
3. 24 Hours later, they ask if I downloaded the 'new' EA Download Manager. Of course I did, I established that in my first email. (48 Hours Wasted). I tell them that I already have this program..
4. Another wait of 24 hours for a responce, 72 Hours Wasted: They respond by telling me to clear my temp files and check CTRL+ALT+DELETE processes. Did that, and replied stating that I did this.
5. The next 24 hours: No responce. I emailed them asking for a refund, telling them that these past 3 days have been nothing but running me in circles and it appears as though there is no solution for me. (Beginning to lose patience).
6. I get an email back almost immediately: "Unfortunately, similar to any download such as music or software, Electronic Arts cannot refund a game once it has been downloaded."
7. I'm shocked.. Then, I open a new ticket. Giving them the entire email transcript except the last message stating they cannot give me a refund.
10. I get a responce back: "You have been refunded $59.08, please allow 3-5 days to process"
Yay! Right? NO. Later I get another email:
11. EA: The reason your game does not work as the minimum requirements at 3.2GHz processor. You do not meet the minimum requirements for this game.
=================
It's been 5 days, no refund. First they say they cannot give me a refund. Then I get an email that says I got a refund coming to me. Then EA tells me that my Quad Core Q6600/8800GTX/4GB RAM/Vista machine cannot run this game because the GHz aren't the same as a single core CPU.. WTF? They say I don't get a refund because they're downloading service couldn't run on a full tank of gas, not because I don't meet the requirements. Then they send me another email, saying I get my money back?!?! What the hell are they smoking?
In any event, the idiots... I bought the hard copy of the game and it works perfectly with the latest drivers, highest GFX settings, and no problems. Screw you EA, I hope someone smuggles in some high profile classified client documents out, has the client sue EA for all their worth and make them out of business. There support reps have the IQ of a doughnut.