WTF is up with NVIDIA?

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Keysplayr

Elite Member
Jan 16, 2003
21,209
50
91
Originally posted by: cheezy321
I own a dell xps M1330. I bought it back in March, and just 2 weeks ago it crapped out on me. Nothing would show up on the monitor and I couldnt get to windows at all. I had to get an entirely new motherboard replaced on the 1330, and the technician told me it was the Nvidia GPU on the computer that gets too hot then burns out.

That was 2 weeks ago, and my 1330 is still running SO DAMN HOT. I have a feeling its going to burn out again pretty quickly.

Then today I read this:
http://www.pcmag.com/article2/0,2817,2332325,00.asp

What is wrong with NVIDIA? Why are all of their chips so defective?

---

Considering this is a "video" issue, I'm moving it to the Video Cards & Graphics forum.

Zim Hosein

Off Topic Moderator.

Whats the Service Tag on your lappy? PM it to me. Don't post it in the forum.
 

apoppin

Lifer
Mar 9, 2000
34,890
1
0
alienbabeltech.com
Originally posted by: Zebo
"Why are all of their chips so defective"

I think nVidia's janitors..err I mean sanitation specialists, are more successful than you'll be judging by your deductive reasoning abilities. I've never had a nV chip go out all highly overclocked and sometimes vmoded and thats all I buy.

Maybe you have been lucky

there is an acknowledged problem with Nvidia GPUs and especially notebooks

http://www.tgdaily.com/content/view/39687/135/
 

ThaJollyMan

Member
Jun 10, 2008
89
0
0
Buy a real computer for gaming or get a cooler for the underside of your laptop. I own 2 9800 gtx's...no problems here!! So i guess not ALL of nvidias cards are "so defective". If you dont game on the laptop then why'd you buy a gaming laptop? In all honesty it just sounds like improper cooling which is usually expected on a laptop.
 

Zebo

Elite Member
Jul 29, 2001
39,398
19
81
Yeah right .. So one vendor, Apple , a megalomaniac personality BTW, wants to push their problems off on a vendor. Who happens to sell the most cards by far and with very deep pockets. Sure when you're in every other lappy that doesnt have I965 you're bound to come up with issues. Laptops were not made for these hot beasts they make today.

I would also question before jumping to conclusions is who designed the board for apple's (especially apple knowing little Stevie) and dells laptops? Then my next question is who commissioned construction of said PCBs? The part nV delievers, the chip - has no problems and they oversee it's design to delivery. I noticed the article left that part out.

 

apoppin

Lifer
Mar 9, 2000
34,890
1
0
alienbabeltech.com

Originally posted by: Zebo
Yeah right .. So one vendor, Apple , a megalomaniac personality BTW, wants to push their problems off on a vendor. Who happens to sell the most cards by far and with very deep pockets. Sure when you're in every other lappy that doesnt have I965 you're bound to come up with issues. Laptops were not made for these hot beasts they make today.

I would also question before jumping to conclusions is who designed the board for apple's (especially apple knowing little Stevie) and dells laptops? Then my next question is who commissioned construction of said PCBs? The part nV delievers, the chip - has no problems and they oversee it's design to delivery. I noticed the article left that part out.

Zebo .. it is way beyond Apple; it is widespread. My partner Dave McOwen has one of these overheating defective chipsets in a Toshiba notebook [i believe] - and he is a nvidia fanboy to the max

Nvidia screwed up; they *admitted* it and took the blame - $200 million dollars worth [so far] even though TSMC may also be partly to blame

read the whole article or google it

We previously reported that the GPU packaging problem, widely believed to be caused by a cracking solder bumps, may be much more extensive than was admitted by Nvidia. High lead was used in more than 70 million Nvidia GPUs overall and more than 15 million mobile GPUs. However, the problem of fatigue cracking appears to be limited to a relatively low percentage of notebook GPUs ? and only Nvidia knows how high that percentage is. Nvidia recently put aside $200 million to cover notebook repairs, which suggests that somewhere between 500,000 and 1 million notebooks were affected ? if the general estimate of $200-$300 repair cost estimate is right.

Two lawsuits (here and here) alleging that Nvidia has not been truthful about the packaging issue have been filed so far. Both lawsuits are seeking class action status.

Where have you been?
[/quote]

 

ThaJollyMan

Member
Jun 10, 2008
89
0
0
Microsoft had that same problem with xbox 360's...but i am not sure if Xbox360 was nvidia chipset or ATI...i think it was ATI. Either way Microsoft lost a lot of money due that as well. The solder points would get hot and crack creating a poor connection, burning out the GPU, and displaying the infamous Red Ring of Death.
 

Zebo

Elite Member
Jul 29, 2001
39,398
19
81
Originally posted by: apoppin

Originally posted by: Zebo
Yeah right .. So one vendor, Apple , a megalomaniac personality BTW, wants to push their problems off on a vendor. Who happens to sell the most cards by far and with very deep pockets. Sure when you're in every other lappy that doesnt have I965 you're bound to come up with issues. Laptops were not made for these hot beasts they make today.

I would also question before jumping to conclusions is who designed the board for apple's (especially apple knowing little Stevie) and dells laptops? Then my next question is who commissioned construction of said PCBs? The part nV delievers, the chip - has no problems and they oversee it's design to delivery. I noticed the article left that part out.

Zebo .. it is way beyond Apple; it is widespread. My partner Dave McOwen has one of these overheating defective chipsets in a Toshiba notebook [i believe] - and he is a nvidia fanboy to the max

Nvidia screwed up; they *admitted* it and took the blame - $200 million dollars worth [so far] even though TSMC may also be partly to blame

read the whole article or google it

We previously reported that the GPU packaging problem, widely believed to be caused by a cracking solder bumps, may be much more extensive than was admitted by Nvidia. High lead was used in more than 70 million Nvidia GPUs overall and more than 15 million mobile GPUs. However, the problem of fatigue cracking appears to be limited to a relatively low percentage of notebook GPUs ? and only Nvidia knows how high that percentage is. Nvidia recently put aside $200 million to cover notebook repairs, which suggests that somewhere between 500,000 and 1 million notebooks were affected ? if the general estimate of $200-$300 repair cost estimate is right.

Two lawsuits (here and here) alleging that Nvidia has not been truthful about the packaging issue have been filed so far. Both lawsuits are seeking class action status.

Where have you been?

[/quote]

Gone to the lakes in the great northwest for two months (north of Dryden Canada) admitingly disconnected trying to let this financial mess blow over and not look at my 403b. So what they are servicing their customers that what responsible businesses do if they want further OEM contracts. And I still don't believe is accusation = quilt, despite our current regimes opinion. This is America after all.

Lets this hash itself our by rule of law instead of throwing company accusations about like gospel. We have enough guys here on payroll who do that which turns this place to crap.
 

LOUISSSSS

Diamond Member
Dec 5, 2005
8,770
54
91
Originally posted by: Zebo
Yeah right .. So one vendor, Apple , a megalomaniac personality BTW, wants to push their problems off on a vendor. Who happens to sell the most cards by far and with very deep pockets. Sure when you're in every other lappy that doesnt have I965 you're bound to come up with issues. Laptops were not made for these hot beasts they make today.

I would also question before jumping to conclusions is who designed the board for apple's (especially apple knowing little Stevie) and dells laptops? Then my next question is who commissioned construction of said PCBs? The part nV delievers, the chip - has no problems and they oversee it's design to delivery. I noticed the article left that part out.

what do u mean? if a laptop was sold in the market with that specific gpu, it was clearly made for it. i'm sure that the design of the pcb for the gpu was made to meet or exceed nvidia's specifications.
This is clearly a very large problem with the nvidia mobile gpu's (are the problems limited only to mobile gpu's?)
 

Zebo

Elite Member
Jul 29, 2001
39,398
19
81
Originally posted by: LOUISSSSS
Originally posted by: Zebo
Yeah right .. So one vendor, Apple , a megalomaniac personality BTW, wants to push their problems off on a vendor. Who happens to sell the most cards by far and with very deep pockets. Sure when you're in every other lappy that doesnt have I965 you're bound to come up with issues. Laptops were not made for these hot beasts they make today.

I would also question before jumping to conclusions is who designed the board for apple's (especially apple knowing little Stevie) and dells laptops? Then my next question is who commissioned construction of said PCBs? The part nV delievers, the chip - has no problems and they oversee it's design to delivery. I noticed the article left that part out.

what do u mean? if a laptop was sold in the market with that specific gpu, it was clearly made for it. i'm sure that the design of the pcb for the gpu was made to meet or exceed nvidia's specifications.
This is clearly a very large problem with the nvidia mobile gpu's (are the problems limited only to mobile gpu's?)

I mean nV sure didn't design the constricted case it sets in. Was dells/apples designs ok with nV or not? Or were they even asked? I mean typically laptop makers design thier own mobos in conjunction with PCB makers. What part, if any, did nV play? These are all important questions I have not seen answered in links I've read. If I throw my 280GTX in a shuttle and cut off the fan I'm sure it will burn up too. Likewise so will a 4870 burn up. It's only a matter of scale.
 

LOUISSSSS

Diamond Member
Dec 5, 2005
8,770
54
91
From the OP:
"Signs that the Nvidia GPU is failing include distorted or scrambled video as well as a blank screen.

In July, Nvidia admitted that an unknown amount of its mobile GPUs had experienced stability problems related to the packaging and die material becoming unstable as the chips were power-cycled between operating and sleep states. Several notebook manufacturers, including Dell and HP, were affected."

this doesn't seem to have anything to do with the packaging of the laptop. nvidia has been making mobile gpu's for years now and i'm sure they were aware of the thermal confinements of laptops.
 

Zebo

Elite Member
Jul 29, 2001
39,398
19
81
Louissssssssssssssssssss I saw that and also read the real original quote where Mr Jensen seemed to indicate thermal cracking was also attributable to poor software and encloser design as well. I'm not saying Apple is responsible. What I'm saying is this claim about ALL nV card are defective is BS. I've owned every gen since TNT and never had an issue. How could they stay in business with a huge failure rate let alone lead the industry with all their cards being defective?
 

nRollo

Banned
Jan 11, 2002
10,460
0
0
Originally posted by: thescreensavers
Originally posted by: TuxDave
Originally posted by: effowe
Why don't you throw some AS5 / new heatsink on that chip? Not defending their chips, and I know you shouldn't have to do this, but it would probably solve your problem in the meantime.

I can see AS5 but replacing a notebook heatsink (+ whatever else they have attached to it) seems to be a whole lot of work.

yea, like they make aftermarket heatsinks for laptops , correct me if I am wrong

I've got water cooling in my laptop with a 5ml resevoir and 3 cubic feet per year radiator.....

 

nRollo

Banned
Jan 11, 2002
10,460
0
0
Originally posted by: Zebo
Louissssssssssssssssssss I saw that and also read the real original quote where Mr Jensen seemed to indicate thermal cracking was also attributable to poor software and encloser design as well. I'm not saying Apple is responsible. What I'm saying is this claim about ALL nV card are defective is BS. I've owned every gen since TNT and never had an issue. How could they stay in business with a huge failure rate let alone lead the industry with all their cards being defective?

The laptop chips has been an interesting issue.

We know there are "higher than normal" failure rates with some laptops and that NVIDIA set aside $200m to pay for replacements. (and that 3 vendors have extended their warranties, and offered bioses that run the fan more)

Not like we'll ever know, but I'm guessing "normal" failure rates are in tenths of a percent. So if it was .5% for example, 3X the failure rate would be 1.5%. If you're Dell and sold 2m laptops, the difference in 10,000 expected laptop returns and 30,000 "higher then average" laptop returns would be huge, perhaps even require additional staffing as presumably you don't have people sitting idle.

Point being "higher than average" failures could mean very different things to a vendor and a buyer. To the vendor, the cost of dealing with 20,000 extra laptop failures might eat a big chunk of your profit for those products, to the buyer, you'd still have a 98.5% chance of never having a problem.
 

mruffin75

Senior member
May 19, 2007
343
0
0
Originally posted by: Brainonska511
As far as the overall issue with the 7xxx and 8xxx series of mobile chips, it was an issue with the strained silicon. A defect in the process results in the chips running hotter than they should.

And as far as I've been able to figure out, it's a problem with more than the 7xxx and 8xxxx series.

I've got a wonderful HP DV6000 laptop that has had the wonderful "wireless adaptor drop-off-the-system-and-never-come-back" issue. The first laptop was replaced by HP after it failed. This problem was to do with the 61xx series chipset, and not the 7xxx or 8xxx video chip series. And this is one of the laptops that's had an "upgraded" BIOS to run the fan at 100% all the time.

Mind you the replacement laptop is now freezing/rebooting. Planning on opening it up and laying down some AS5, but that's not really the point. Point being, Nvidia seems to have more than problems with just the 7xxx and 8xxxx series, they're just being very quiet about it and hoping that it'll blow over soon.


 

rjc

Member
Sep 27, 2007
99
0
0
Originally posted by: nRollo
Not like we'll ever know, but I'm guessing "normal" failure rates are in tenths of a percent. So if it was .5% for example, 3X the failure rate would be 1.5%. If you're Dell and sold 2m laptops, the difference in 10,000 expected laptop returns and 30,000 "higher then average" laptop returns would be huge, perhaps even require additional staffing as presumably you don't have people sitting idle.
Normal failure rates for notebooks are quite a bit higher than 0.5%, the data is a couple of years old but have a look at this link

Point being "higher than average" failures could mean very different things to a vendor and a buyer. To the vendor, the cost of dealing with 20,000 extra laptop failures might eat a big chunk of your profit for those products, to the buyer, you'd still have a 98.5% chance of never having a problem.

The people i have seen pursuing the story, charlie at the inquirer, the toms reporter and the guy at the wall st journal seem to be indicating failures due to this problem are 10-15%. I am assuming that is existing failures, not projected failures over say a 3 or 4 year lifespan. I guess they are being fed information from various notebook vendors.

Dell has a factory in malaysia that makes 7.5m notebooks per year and that's not even their biggest, obviously not all contain nvidia chips but jon peddie reckons nvidia sell around 30m units per year...so yeah the financial analysts are worried it doesnt add up.
 

mruffin75

Senior member
May 19, 2007
343
0
0
Originally posted by: Zebo
Louissssssssssssssssssss I saw that and also read the real original quote where Mr Jensen seemed to indicate thermal cracking was also attributable to poor software and encloser design as well. I'm not saying Apple is responsible. What I'm saying is this claim about ALL nV card are defective is BS. I've owned every gen since TNT and never had an issue. How could they stay in business with a huge failure rate let alone lead the industry with all their cards being defective?

So because you haven't had a problem, then there is no problem and everyone else is blowing it out of proportion? Uhuh..

 

apoppin

Lifer
Mar 9, 2000
34,890
1
0
alienbabeltech.com
Originally posted by: Zebo
Louissssssssssssssssssss I saw that and also read the real original quote where Mr Jensen seemed to indicate thermal cracking was also attributable to poor software and encloser design as well. I'm not saying Apple is responsible. What I'm saying is this claim about ALL nV card are defective is BS. I've owned every gen since TNT and never had an issue. How could they stay in business with a huge failure rate let alone lead the industry with all their cards being defective?

No, not *all* Nvidia GPUs .. just part of the 7xxx/8xxx series of their GPUs; enough to cost Nvidia at least $200 million - they have already taken responsibility for those defectively manufactured.

Fact is we don't know the true extent of the problem and probably never will.

IF i had one of those laptops - i would definitely [try to sell it; but besides that ], i'd make sure the BIOS was updated to run the fan annoyingly all the time and get a laptop cooler for it





 

nRollo

Banned
Jan 11, 2002
10,460
0
0
Originally posted by: apoppin
Originally posted by: Zebo
Louissssssssssssssssssss I saw that and also read the real original quote where Mr Jensen seemed to indicate thermal cracking was also attributable to poor software and encloser design as well. I'm not saying Apple is responsible. What I'm saying is this claim about ALL nV card are defective is BS. I've owned every gen since TNT and never had an issue. How could they stay in business with a huge failure rate let alone lead the industry with all their cards being defective?

No, not *all* Nvidia GPUs .. just part of the 7xxx/8xxx series of their GPUs; enough to cost Nvidia at least $200 million - they have already taken responsibility for those defectively manufactured.

Fact is we don't know the true extent of the problem and probably never will.

IF i had one of those laptops - i would definitely [try to sell it; but besides that ], i'd make sure the BIOS was updated to run the fan annoyingly all the time and get a laptop cooler for it


Actually we don't know if it cost "at least $200m", w just know they set aside $200m. Could be more, could be less.

As far as the link goes, those stats are for laptop failure from all possible sources, not just GPU failure.

I'd be very surprised if it's "10-15%" like Charles and Wolfgang speculate, I'd be sitting in airports and offices hearing "Damn! My laptop died!" then "Hey! Mine too!".

This would have gotten a lot more press if 15/100 laptops were dying due to GPU alone, if you added in the other causes you might have 1/4 laptops defective. We buy 100s at work with NVIDIA chips- I've never heard of one dying on anyone.

EDIT: It should be noted I'm not checking the model numbers of work laptop GPUs either- so it could be we're not getting the affected series.
 

apoppin

Lifer
Mar 9, 2000
34,890
1
0
alienbabeltech.com

Actually we don't know if it cost "at least $200m", w just know they set aside $200m. Could be more, could be less.

Technically you are right; But i am betting *more*. In related cases, it appears a manufacturer never sets enough aside for these kinds of things or they might have 3 class action lawsuits by now from the shareholders


Nvidia also has insurance for catastrophic issues


not to mention strong-arming their manufacturing partners


tsmc will pay!!
RotFL
 

Zap

Elite Member
Oct 13, 1999
22,377
2
81
Originally posted by: nRollo
EDIT: It should be noted I'm not checking the model numbers of work laptop GPUs either- so it could be we're not getting the affected series.

Of course you are. According to Charlie, ALL of NVIDIA's products are affected.

All Nvidia G84 and G86s are bad

Nvidia G92s and G94 reportedly failing

Nvidia chipsets are defective too

That covers just about everything except the GT200 chips... until Charlie pens his next masterpiece. :roll:

Where I used to work, we had notebooks using NVIDIA GPUs. AFAIK those notebooks as a whole did not fail any more frequently than notebooks using Intel IGP. Indeed, they probably failed less. Then again, they were Dell Precision notebooks, so may have been better built. Anyways, out of... don't know how many but maybe 40-60 units... only know of one who's user complained of instability. So, that's less than 2%. Most other problems weren't problems with the notebook, such as users trying to use 65W AC adaptors instead of the 90W models they needed.
 

nRollo

Banned
Jan 11, 2002
10,460
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Originally posted by: Zap
Originally posted by: nRollo
EDIT: It should be noted I'm not checking the model numbers of work laptop GPUs either- so it could be we're not getting the affected series.

Of course you are. According to Charlie, ALL of NVIDIA's products are affected.

All Nvidia G84 and G86s are bad

Nvidia G92s and G94 reportedly failing

Nvidia chipsets are defective too

That covers just about everything except the GT200 chips... until Charlie pens his next masterpiece. :roll:

Where I used to work, we had notebooks using NVIDIA GPUs. AFAIK those notebooks as a whole did not fail any more frequently than notebooks using Intel IGP. Indeed, they probably failed less. Then again, they were Dell Precision notebooks, so may have been better built. Anyways, out of... don't know how many but maybe 40-60 units... only know of one who's user complained of instability. So, that's less than 2%. Most other problems weren't problems with the notebook, such as users trying to use 65W AC adaptors instead of the 90W models they needed.

LOL- well, you have a point.

I'll scan the cube tops next week for all the "prairie dogging" as people pop up to lament their smoking Dells.....

 

Spicedaddy

Platinum Member
Apr 18, 2002
2,305
75
91
Originally posted by: Zebo
Originally posted by: LOUISSSSS
Originally posted by: Zebo
Yeah right .. So one vendor, Apple , a megalomaniac personality BTW, wants to push their problems off on a vendor. Who happens to sell the most cards by far and with very deep pockets. Sure when you're in every other lappy that doesnt have I965 you're bound to come up with issues. Laptops were not made for these hot beasts they make today.

I would also question before jumping to conclusions is who designed the board for apple's (especially apple knowing little Stevie) and dells laptops? Then my next question is who commissioned construction of said PCBs? The part nV delievers, the chip - has no problems and they oversee it's design to delivery. I noticed the article left that part out.

what do u mean? if a laptop was sold in the market with that specific gpu, it was clearly made for it. i'm sure that the design of the pcb for the gpu was made to meet or exceed nvidia's specifications.
This is clearly a very large problem with the nvidia mobile gpu's (are the problems limited only to mobile gpu's?)

I mean nV sure didn't design the constricted case it sets in. Was dells/apples designs ok with nV or not? Or were they even asked? I mean typically laptop makers design thier own mobos in conjunction with PCB makers. What part, if any, did nV play? These are all important questions I have not seen answered in links I've read. If I throw my 280GTX in a shuttle and cut off the fan I'm sure it will burn up too. Likewise so will a 4870 burn up. It's only a matter of scale.

Oh please, nVidia gives out the specified wattage for its chips, and laptop/mobo engineers build the computer accordingly. (cooling design, fan speeds, etc...) If the chips run hotter than they're supposed to, how are Dell. HP, Apple supposed to know?

The fact that it's happening with a few vendors means the problem is from a bad batch of nVidia chips.
 
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