Standard RMA Service For SOYO Products Under Warranty:
Standard service is available on all SOYO products under manufacturer's warranty
with $5.00 per item shipping and handling charge ($15 for Alaska, Puerto Rico,
Virgin Islands, and international countries). To receive RMA for SOYO item(s)
under manufacturer's warranty, please follow the SOYO RMA procedure and return
the defective item(s) to SOYO. Please be sure to include all necessary documents
required by the SOYO RMA Department. The repaired or the replaced item(s) will be
shipped in 7-12 business days after receiving the defective item(s).
Express RMA Service For SOYO Products Under Warranty:
Express service is available on all SOYO products under manufacturer's warranty
for a flat fee of $15.00 ($7.00 for each extra item). No Express Service is available
for Alaska, Puerto Rico, Virgin Islands, and international countries at this time.
To receive Express RMA, please follow the SOYO RMA procedure and enclose your payment.
All checks should be made payable to SOYO, Inc. With the Express Service, the Express
RMA product(s) will have priority for repairs over the Standard RMA items. The repaired
or replaced item(s) will be shipped in 3-5 business days after receipt.
Shipping may be delayed depending on the location which product is being shipped
to. All replacements are shipped via FedEx Ground for tracking purposes, unless
specified otherwise by SOYO RMA or Tech Support Departments or by request for
expedited service by the owner of the RMA item(s).
SOYO does not offer cross shipping or advance replacement under any circumstance.
All defective products should be sent to the address mentioned above along with all
the necessary documentation for diagnostics, repair, or replacement. Any missing or
wrong information provided on the RMA from may result in delay of the RMA process.
SOYO is not responsible for any loss or damage to the product as a result of shipping
to and from SOYO. In the event where the shipped item(s) is damaged during shipping,
please contact the shipping company for more information. SOYO has the right to refuse
any package, product labeled with wrong information or product with missing
information. All rights reserved.