xbox 360 broken - what does microsoft actually fix?

[Rhonda85]

My xbox 360 got the dreaded red ring of death 3 days before Christmas so I sent it back to M$. I specifically bought the "newer" model w/ the 175w power supply and the falcon chip hoping that this unit would be more reliable. Does anyone know exactly what micro$oft does when they get a defective unit? What do they fix? Do they make the GPU chip run cooler? Is there any long term fix for these?

Thanks

 

[nycxandy]

It depends... with my RMA, they sent back a different console.

 

[benzylic]

To make it as fast as possible they generally just send a refurb unit back to you, then they will repair your console and send it to someone else as a replacement.

When mine red ringed they just sent back a refurb, and it only took like two weeks.

 

[oznerol]

I sent mine back the 15th and got it the 30th. Same console (serial number), just different guts (console ID). They change the motherboard, fan, heatsink, etc. My DVD drive is also insanely quiet now - not sure if they changed that. But I can't hear my console at all anymore.

 

[PianoMan]

x2 (and x3) - I got a refurb back within 10 days, but my DVD drive is also now AMAZINGLY quiet. It seems to run quieter now as well.

Still want to move up to a Jasper... eventually...