XBOX360 RROD

[darrontrask]

on 3-6-08 my 360 RR'd. I called XBOX support and they set up a case, gave me a case number and said i box would be delivered in 72 hrs. 7 days later no box. I call again CSS on the other end says she doesn't know why a box wasn't sent but started a new case, again told me a box would be there in 72 hrs. 7 days later still no box. I call again this time the guy says he will email me a shipping label and I can pack it myself and send it in. This had me a little worried about not sending it in with a box that was provided and then not getting it serviced, but he assurred me this was ok. well it is now 24 hrs later and i havent received the email. i call xbox support again and am told that their was a new number for this case and would have to wait 72 hr before i call back. I havent had my box for 2+weeks and am jonesing to play some COD4.

cliffs:

rrod 3-6-08 called xbox
3-13-08 no box yet called again new #
3-20-08 no box yet called again new #
called 3-21-08 called again and was told 72 hr before calling back

Anyone know of someone else I can call to get this repaired besides 18004myxbox?


Darron

 

[nycxandy]

You can do it online.

http://service.xbox.com/

 

[holden j caufield]

they told me they were updating servers or something like that. I got mine sent in after 3 calls

 

[Kev]

when i had to get mine fixed i was 4+ weeks without a working machine... it took them over a week just to send me the coffin and that was after 3 calls.

 

[darrontrask]

Great. I guess maybe I am a little impatient. Had I know of the RROD I would probably have just stayed with my original XBOX. But alas this is the price to pay for having to have all the newest toys when they come out.

My wife is bitching up a storm at me now cause of all the "wasted" money we have in this thing.

Anyone have any good stories about repaired units? I may just buy an Elite and sell this when it comes back if they are usually reliable. I would hate to sell it and then have it do the same thing.


Darron

 

[purbeast0]

i have a good story...

i sent in my 3rd RRoD xbox360 a few weeks ago. i got it back last friday and tested it out sunday.

i turn it on and no video or sound. the unit isn't RRoD'ing, but i can't see or hear anything.

so now i'm going through the process again since their "fix" actually broke it.

 

[onlyCOpunk]

Just a side question, I thought all of this RRoD stuff was fixed with the new models, correct me if I'm wrong though.

 

[purbeast0]

Originally posted by: onlyCOpunk
Just a side question, I thought all of this RRoD stuff was fixed with the new models, correct me if I'm wrong though.

the problem is, when your 360 breaks and you send it in, they will do 1 of two things.

a. either fix yours and send it back to you (i've had this done twice).

b. send you a completely different 360 that they have "fixed"

the problem is, these 360's they are sending back are the same ones that have the damn defect in them with their "fix" applied to it. but apparently their fix is some shit.

 

[CKDragon]

Originally posted by: onlyCOpunk
Just a side question, I thought all of this RRoD stuff was fixed with the new models, correct me if I'm wrong though.

Each revision has made the RRoD less likely (Original -> Zephyr -> Falcon -> Jasper in the future), but the problem will never be completely obliterated.

The RRoD is simply an error code that means the system has had a general hardware failure. Even the most reliable game console in the world will have a possibility of general hardware failure, so the RRoD will be with us as long as MS keeps it as an error code. The key is that they get it from that egregious ~30% failure rate to something more in line with PS3/Wii numbers.

 

[purbeast0]

Originally posted by: CKDragon

Originally posted by: onlyCOpunk
Just a side question, I thought all of this RRoD stuff was fixed with the new models, correct me if I'm wrong though.

Each revision has made the RRoD less likely (Original -> Zephyr -> Falcon -> Jasper in the future), but the problem will never be completely obliterated.

The RRoD is simply an error code that means the system has had a general hardware failure. Even the most reliable game console in the world will have a possibility of general hardware failure, so the RRoD will be with us as long as MS keeps it as an error code. The key is that they get it from that egregious ~30% failure rate to something more in line with PS3/Wii numbers.

i honestly believe that it's significantly higher than 30%.

 

[shingletingle]

Originally posted by: darrontrask
Great. I guess maybe I am a little impatient. Had I know of the RROD I would probably have just stayed with my original XBOX. But alas this is the price to pay for having to have all the newest toys when they come out.

My wife is bitching up a storm at me now cause of all the "wasted" money we have in this thing.

Anyone have any good stories about repaired units? I may just buy an Elite and sell this when it comes back if they are usually reliable. I would hate to sell it and then have it do the same thing.


Darron

Why do people continue to think that the Elite is somehow magically more reliable than any other 360? No, it's not. In fact, I had an Elite go bad on me.

 

[CKDragon]

Originally posted by: purbeast0
i honestly believe that it's significantly higher than 30%.

I'm pretty sure that even the 30% was an estimation by the original source so I don't put a whole lot of stock in it either way. Off the top of my head, I don't know how that estimation included 360s that had been "refurbished" and failed multiple times. Like in your instance, would yours count as one failure or four?

 

[CKDragon]

Originally posted by: shingletingle
Why do people continue to think that the Elite is somehow magically more reliable than any other 360? No, it's not. In fact, I had an Elite go bad on me.

I don't think it's "magically" more reliable, but I know darn well that my Elite that I bought on launch day is a Zephyr model at a time when every other 360 on the market had the original OMGMYLIVINGROOMISONFIRE version.

Without knowing for sure, I'd venture to guess that the first Falcon systems produced were Elites. When the next incremental update hits (Jasper) you can be sure that every Elite produced will have that technology first.

All that said, of course Elites aren't indestructible, not a single console on the market is safe from "general hardware failure".

 

[Eeezee]

Originally posted by: CKDragon

Originally posted by: onlyCOpunk
Just a side question, I thought all of this RRoD stuff was fixed with the new models, correct me if I'm wrong though.

Each revision has made the RRoD less likely (Original -> Zephyr -> Falcon -> Jasper in the future), but the problem will never be completely obliterated.

The RRoD is simply an error code that means the system has had a general hardware failure. Even the most reliable game console in the world will have a possibility of general hardware failure, so the RRoD will be with us as long as MS keeps it as an error code. The key is that they get it from that egregious ~30% failure rate to something more in line with PS3/Wii numbers.

But it seems like the newer models are breaking a lot more than most consoles would... yeah, maybe they're getting better, but that's not saying much.

 

[commOdog]

read my story here, http://xbox360rrod.com

the 3rd one they sent me lasted 5 hours

 

[CKDragon]

Originally posted by: Eeezee
But it seems like the newer models are breaking a lot more than most consoles would... yeah, maybe they're getting better, but that's not saying much.

My opinion: Regardless of how it seems, there's no way we're ever going to be able to quantify exactly how terribly unreliable the original 360 model was or how much more reliable the latest models are. I believe there's such a spotlight on the issue that the anecdotal evidence that does show up on the forums everyday negatively skews the perception of the failure rate.

 

[commOdog]

If a million people bought a specific model refrigerator for $400, and the design was fatally flawed, and all the food spoiled. The refrigerator would be recalled, you would be refunded your money or be able to apply a credit toward the purchase of a different model of refrigerator and would be reimbursed for the spoiled food. If not, the refrigerator company would get sued in a second.

People would not accept the same model refrigerator back knowing the design wasn't fixed correctly and that their food would spoil again.

If a million people bought a fatally flawed $400 console, and all their media, games and access to their purchased service subscription were unavailable, why should they accept a replacement of the exact same model only to know it would fail again.

 

[holden j caufield]

30% seems low almost all the guys I regularly play with on Live have had their 360's busted. BTW once they receive it do they automatically send you out one? Mine is scheduled to arrive there on Mon and I'm hoping they get one shipped out to me ASAP. Forgot how well the 360 fills those 15-30 min spans of boredom I get.

 

[commOdog]

Originally posted by: holden j caufield
30% seems low almost all the guys I regularly play with on Live have had their 360's busted. BTW once they receive it do they automatically send you out one? Mine is scheduled to arrive there on Mon and I'm hoping they get one shipped out to me ASAP. Forgot how well the 360 fills those 15-30 min spans of boredom I get.

sometimes they do. sometimes they don't.

It usually works something like this I gather.

They receive your defective console, scan it in, make sure it hasn't been tampered with, verify the error code (when xbox is RROD, hold in sync button and then hit the eject button 4 times and you will get the error code). If it is fatal, they throw it in the big pile on the left with the defective consoles to be shipped to Mexico for repair.

Then they grab you one off the big pile on the right that is already back from Mexico with a half ass "fix" applied. Slap a new serial number on it, register it in your name and ship it back to you. I believe it takes 3-4 business days to process a RROD machine at the TX plant. You don't know whose or what you are getting back, only that it will be the same model.

First 2 dead consoles you send it are done this way.
Your 3rd dead console I believe is same thing but you get a new PSU as well because you have to ship it in.

I hear the 5th time is when they may actually send you a newer model.

All my replaced consoles have had different serial numbers and manufacture dates.