XBOX360 scratched the hell out of Left 4 Dead....

[Daaavo]

My son swears he didn't bump or move his XBOX360 whilst playing L4D, but in any event, the disc now has two perfect circles scratched into the read surface of the disc making it unplayable.

Question: has anyone had any luck getting a replacement disc from the publisher, or am I on the hook again for the full retail price?



Thanks,



dave


***UPDATE***

If anyone is curious on how this ended up, here goes: I emailed Valve at support.steampowered.com and told them that my son's L4D disc had been damaged most likely from his 360 getting bumped while it was being played. I immediately got a reply back telling me to send the disc, box, and manual to an address in Bellevue, WA.....which I did. In today's mail was a brand new sealed copy of L4D.


Two thumbs, way up, for Valve. :thumbsup: :thumbsup:

 

[gorcorps]

Many have tried, and nobody has gotten their game replaced. MS has officially decided that disc damage like that only happens with misuse of the 360 so they won't replace anything.

 

[mugs]

The publisher may replace it, but expect to pay more than a reasonable amount for it. I think the publishers have to pay the license fee for every disc pressed, even if it isn't sold - so they charge a lot for replacement discs. I checked with one publisher and it was ~$30 to replace an Xbox 360/PS3 game, but less to replace a PC/Xbox/Wii game

Check the publisher's website, the info will probably be burried

 

[hans030390]

You can fix it with toothpaste. Seriously. (I have tried it with success)

I've also heard bananas work. Seriously.

 

[gorcorps]

Originally posted by: hans030390
You can fix it with toothpaste. Seriously. (I have tried it with success)

I've also heard bananas work. Seriously.

That's fine for normal scratches, but these circular scratches are pretty bad. The same thing happened to a copy of NHL09 and several passes through a professional disc resurfacer didn't fix anything. I couldn't see the scratches and it still didn't work.

 

[blurredvision]

Don't worry, you can exchange it this November for the exact same game!!! Problem solved!

 

[Kromis]

Originally posted by: peritusONE
Don't worry, you can exchange it this November for the exact same game!!! Problem solved!

I like what you did there

 

[Piuc2020]

Originally posted by: Kromis

Originally posted by: peritusONE
Don't worry, you can exchange it this November for the exact same game!!! Problem solved!

I like what you did there

Despite the obvious trolling it was still a witty comment.

 

[bl4ckfl4g]

Originally posted by: peritusONE
Don't worry, you can exchange it this November for the exact same game!!! Problem solved!

LOL WINNER!!

 

[hans030390]

Originally posted by: gorcorps

Originally posted by: hans030390
You can fix it with toothpaste. Seriously. (I have tried it with success)

I've also heard bananas work. Seriously.

That's fine for normal scratches, but these circular scratches are pretty bad. The same thing happened to a copy of NHL09 and several passes through a professional disc resurfacer didn't fix anything. I couldn't see the scratches and it still didn't work.

It's worth a shot. It worked for me.

 

[BW86]

my friend broke both his and his friends copy of cod4 in the same day when he knocked his 360 over. It had what you described - the deep circular scratch.

I don't know if this is a problem with the ps3 but mine fell 4 feet from my drawer to the floor with the game running and it was fine. The game was actually still playing when I put the ps3 back on the desk.

 

[Cyco]

That happened to my Rock Band 2 disc. Pissed me off as I am 100% certain that it was the console that did it. The console hadn't been touched since the game was loaded into the disc drive. I tried toothpaste and some disc repair things, but alas, they did not work for me. What I ended up doing was to rent the game and copy it on to the HDD. Fortunately the scratch is after the loading process, so it's all relatively good now.

 

[mugs]

Originally posted by: BW86
my friend broke both his and his friends copy of cod4 in the same day when he knocked his 360 over. It had what you described - the deep circular scratch.

I don't know if this is a problem with the ps3 but mine fell 4 feet from my drawer to the floor with the game running and it was fine. The game was actually still playing when I put the ps3 back on the desk.

Dude, wtf :Q

 

[OhSnap688]

The toothpaste thing actually does work, I have tried it.

 

[Killerme33]

When I play Left 4 Dead on my 360 it always makes a lot of weird sounds when reading the disk, no other game does it.

 

[Dari]

Toothpastes, bananas, watercooling, replacement fans, soldering, etc... Sooner or later, you guys have to call a spade a spade and punish Microsoft for making shitty hardware.

EDIT: Microsoft execs HAVE to be quietly chuckling at their customers.

 

[DaveSimmons]

Originally posted by: Cyco
What I ended up doing was to rent the game and copy it on to the HDD. Fortunately the scratch is after the loading process, so it's all relatively good now.

Good idea, that tip should go into the console FAQ as long as MS is shafting owners on the CSoD (Circular Scratches' o' Doom) issue.

 

[Daaavo]

Update in original post.

 

[Kromis]

Valve for the motherfucking WIN

God bless their souls

 

[Ackmed]

Thats very good of them. We had someone get a scratched Rock Band disc in Iraq on the 360, mail takes forever there anyways, but after some back and forth they couldnt get a replacement disc. They were pretty annoyed, but I liked it. No more annoying drum sounds.

 

[J]

You got lucky, disk don't normally get scratched that way unless you mmmove the console, you got lucky this time.

 

[RagingBITCH]

Valve is awesome I've been playing through The Orange Box (started in March, hadn't touched it again since) and been loving it. :thumbsup: