I purchased an XFX graphics card about a week ago, and the card turned out to be bad. This was no big deal as I have had computer parts and other things go bad on me before. I then went to the XFX USA website to find out the number to call to get an RMA. I took down the number for the USA site and proceeded to call. Obviously it was a long-distance number, so I took the appropriate actions. However, I didn't know HOW long distance it really was. It turned out that the number on the USA site was for a Japanese phone number. After much frustration trying to figure out what the guy on the other end of the phone was saying in Ingrish, He gave me the phone number for the USA branch, which is what I wanted anyway. However, the number he gave me was a NON-WORKING number! I called back up to tell them the situation, and was given a different number the second time around. However, this number turned out to be for a dentist office in California . So, I decided to search around on the Net to see if I could come up with anything else. I found 3 US numbers; 2 of which were no longer in service. The third one, I had a HELL of a time trying to get through, and spent roughly 3 hours trying to reach someone. Once I finally did, I was able to get an RMA, but COOOMEON! This is BY FAR the worst tech support I have ever gotten; period.
Moral of the story: Unless you have complete faith that the card won't fail, or you have insane amounts of cash and don't give a rats ass whether or not a part fails, DON'T EVER BUY AN XFX GRAPHICS CARD. :| :disgust:
EDIT: Here's the "working" number, that I was able to get an RMA from: 1-800-880-3225
Moral of the story: Unless you have complete faith that the card won't fail, or you have insane amounts of cash and don't give a rats ass whether or not a part fails, DON'T EVER BUY AN XFX GRAPHICS CARD. :| :disgust:
EDIT: Here's the "working" number, that I was able to get an RMA from: 1-800-880-3225