Xoxide Clearance Sale

[LIVAN]

I've had to return a case front that was broken, posted in thier forums and called them, they sent a new one out very fast w/o questions. Everyone has bad experiences with companies, but it seems like ur holding on to urs to the death 0_0

-------------------



Hi Jason? 4 posts? Ok...

Well they have my money, they stole from me. I like them to make it right. Until then, everyone innocent bystandards needs to know.

 

[Toastedzergling]

Originally posted by: LIVAN

Hi Jason? 4 posts? Ok...

this is hilarious

 

[quacktastic]

i've purchased from them MANY times before, and have had no problems. however, i don't agree with the way they treated livan. just because you've had good experiences with them doesn't mean they have good customer service. i have personally never had to return or exchange anything, so that may be the reason i've had good experiences. the fact is, with the way they treated livan (and laughed at the fact that people will see his posts) is enough to have me never purchase from them again. ya, some decent deals on mostly stuff you don't need, but pay an extra buck or two more (actually comes out to about the same on most things at newegg, their shipping kills most of their deals) and have a company that actually cares about the customer.

just my 2c.

as for people saying that this doesn't belong on this thread, it pertains to the hotness of the deal. most people don't seem to mind threadcrapping all over tigerdirect rebate deals. due to those threadcraps, i have not purchased from tigerdirect, and have subsequently not put myself in a position to get burned.

 

[imported_chrisbtx]

Originally posted by: LIVAN
I've had to return a case front that was broken, posted in thier forums and called them, they sent a new one out very fast w/o questions. Everyone has bad experiences with companies, but it seems like ur holding on to urs to the death 0_0

-------------------



Hi Jason? 4 posts? Ok...

Well they have my money, they stole from me. I like them to make it right. Until then, everyone innocent bystandards needs to know.

Okay, maybe it's the hydrocodeine I've been taking for the pain from getting my wisdom teeth removed a couple of days back, but I'm confused...

There's this thing called the Better Business Bureau... LIVAN, you should contact them and let them know of your situation. You may never get your money back, but if you just sit back and whine, then that's not gonna get you anywhere. I know I've had good experiences with them, as well as a few of my friends (although I do admit their shipping costs suck unless you get the free shipping deals they sometimes offer), and I know of some people who have had bad experiences. Contacting the BBB can really open a company's eyes to just how serious you are about what they have done wrong. In fact, you should even think about taking them to court if you have had that bad of a problem from them basically stealing money from you. Good luck spreading your word, but as far as I'm concerned, they have done no wrong to me or anyone around me that has dealt with them, so I will continue to make purchases through them when the situation requires until that dark day comes (which I don't see happening anytime soon... hopefully ).

Good luck again, but please, we've heard your complaining, so stop adding post after post after post of the same basic crap. (like I am doing right now to get you to stop... I believe this is #3 for me)


PS: Dav373, thank you very much for posting this. I appreciate you doing so because I haven't remembered to check their site for a month or so, and they seem to have some new things. Great job!

 

[LIVAN]

There's this thing called the Better Business Bureau... LIVAN, you should contact them and let them know of your situation.

--------------


Already done. You don't have to tell me to stop. I will when they refund. But you may not care but others may want to know before they buy broken stuff from them and have problems returning it. I am having a conversation with fellow anandtechers, this is where I learned about Tiger Direct. I see nothing wrong with letting people know about what they did in this case. But like Jason said, he doesn't care about me posting in the forums, so thre is no harm done here.

heck I am bumping their hot deals thread for them!

 

[Razorguts]

Originally posted by: LIVAN
Also the reason their reseller ratings is high is because they offer X-points(To redeem for future products) to people who give them good ratings.

http://www.resellerratings.com/seller2254.html

Read the 5th review. Do you really think a CUSTOMER posted that?

Livan, man, you had me laughing after I read that 5th review... it almost reads like something you'd see on their ordering page: "The Xoxide shopping experience is the quintessence of a model online retailer. Their orders are processed accurately with in hours, not days, and you can expect that your product will be shipped promptly."

Yes, I don't think that's from a legit customer.

 

[imported_chrisbtx]

Originally posted by: LIVAN
Already done. You don't have to tell me to stop. I will when they refund. But you may not care but others may want to know before they buy broken stuff from them and have problems returning it. I am having a conversation with fellow anandtechers, this is where I learned about Tiger Direct. I see nothing wrong with letting people know about what they did in this case. But like Jason said, he doesn't care about me posting in the forums, so thre is no harm done here.

heck I am bumping their hot deals thread for them!

Please don't take offense to what I said, I'm simply just saying that what you said the first couple of posts here is basically the same thing you've said for the last couple, and I feel you've gotten your point accross (notice how my posts changed over time?). That's why I'm asking to stop, but no worries, this is the last post directed to you.

Edit: Yeah and that 5th review was kinda funny... they should just delete scripted stuff like that.

 

[serialkiller]

gonads and strife
gonads and strife
gonads and strife

WEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

 

[chaswood]

Gotta love the USB massage ball. :laugh:
Doesn't say if it's USB 2.0 or not.

 

[cain]

i think the items are still a bit too expensive for my taste, but considering its xoxide, i would have to say two thumbs up

 

[LIVAN]

christtx,

Sorry if I am disturbing ya. But I think overall I am doing some good by getting the word out about my experience. People who buy from them and didn'thave to RMA or cancel may have a different experience but this is my experience currently. People need to know. Thanks.

 

[XoxideRob]

Originally posted by: LIVAN
Also the reason their reseller ratings is high is because they offer X-points(To redeem for future products) to people who give them good ratings.

http://www.resellerratings.com/seller2254.html



Read the 5th review. Do you really think a CUSTOMER posted that? And also most of their reviews are posted by people with very few reviews. See ms like they just signed up to give Xoxide some good numbers. Gee, I wonder who is so brilliant?

Livan, I understand that you had a problem with our company, and if you have not seen it yet, Steve has written up an apology/explaination letter in the other thread. http://forums.anandtech.com/messageview.cfm?catid=38&threadid=1376980&STARTPAGE=5&FTVAR_FORUMVIEWTMP=Linear

Also, as the head of the Xoxide Rewards program, I would like to say that we do not offer X-Points for good ratings only. The way you earn points is to leave a review of us on ResellerRatings, no where does it say that you must leave a good review of us. I know that I have given many points away for negative ResellerRatings reviews.

And the idea that we write our own reviews for ResellerRatings is ridiculous. Not only is that not legal, but I don't even beleive that it is possible because ResellerRatings removes reviews that they feel were left by the company for themselves.

If anyone has any other questions about the Xoxide Rewards program feel free to email me at Rewards@Xoxide.com


Thanks,
Bob Hunt
Rewards@Xoxide.com

 

[LIVAN]

Yes I have seen his thread. But he chose to post the apology to the masses first before he addresses me first. I think that is a bit dis-ingenous. I still have not heard anything for the way I was treated or my full refund. Until then, all this is useless because nothing has changed.

If you need to contact me, Will and Jason each have about 10 of my emails.

 

[XoxideSteve]

The reason that I asked Livan to contact me in my previous post instead of emailing him is simple. I was at home and did not have access to our Customer Emails and without his name it was difficult for me to find his contact information.

I have since driven up to the office and given Livan a full refund and sent him an e-mail. As I explained to Livan I will be spending the next few hours browsing through Jasons email account. Any customer that was treated in a similar way as Livan will be receiving an apology letter (Email and Hard Copy) from Jason on Monday morning.

As for those that are saying it shouldn't take posting on a public forum to get a problem solved. This is why I made my personal contact information available. This way if there is ever a problem everyone knows how to reach me directly, and I can be sure you are taken care of.

Again I would like to personally apologize to Livan and to any customer who was treated harshly when trying to get assistance from Jason. I can ensure you these problems will NOT continue.

If anyone has had problems with our customer service or simply has some suggestions please feel free to contact me directly.

Steve Voudouris
Vice President
Xoxide Inc
sv@xoxide.com
610-353-5077

 

[LIVAN]

Update,


I got an email from Steve. He sounds very genuine. If all the guys working there are like him, this would have never happened.

It sounds like he is making it right finally.

 

[XoxideSteve]

Livan,

I emailed 'cazic99@digizip.com' which is the email address that you supplied us with your order. I also PMed you or this forum. You have not received either?

Update Livan has received my messages.

 

[LIVAN]

Steve,

I just checked my email again. I didn't get anything from you but PM is sufficient. I got other mail from the address so it is working. You might want to double check.


Again, I don't want anyone to lose their job over this but I gave Jason about 3 weeks to make this right but he chose to attack me in his emails over and over. I just had no choice but to go public.

But hopefully we can bring an end to this. Good luck in the future.

 

[imported_chrisbtx]

Originally posted by: LIVAN
christtx,

Sorry if I am disturbing ya. But I think overall I am doing some good by getting the word out about my experience. People who buy from them and didn'thave to RMA or cancel may have a different experience but this is my experience currently. People need to know. Thanks.

You aren't disturbing me and I'm glad to see that because of what you are doing, your problem has caught the eyes of the ones it needed to. I do stand corrected. Good job and hopefully everything gets sorted out ASAP for you!

BTW: I believe I've delt with Steve before and he was awesome, but it was awhile back and this pain medication from my surgery still has me a little out of it, so I can't remember lol

 

[Rage187]

XoxideSteve: thx for taking care of Livan.

I in turn bought $31.00 worth of gear, since it seems not everyone at Xoxide is an asshat.

 

[bjamm2]

Personally i think SVC.com > xoxide... cheaper shipping too.

 

[TrentSteel]

Originally posted by: serialkiller
Their reseller rating is high though. I ordered some stuff from them not so long ago, it did come in kind of late. But a representative told me that they were backed up in the shipping department and apologized, so i guess its ok. Xoxide is not that bad of a company right?

George

I've dealt with xoxide and have never had a single problem with them. Keep in mind that there are always two sides to the story when someone is "cheated" by a reseller.

 

[LIVAN]

There aint two sides here pal. Jason wasted my time for 3 weeks. Now Steve made things right finally and I commend him for that. But don't tell me there are two sides here.

 

[imported_elwood]

Order Date: 08/21/04
Order Number: xoxide-98***
Shipping Method: Standard Shipping

As you can see, i placed an order saturday and i have yet to get any emails besides the confirmation one i got right after ordering. I would call but i'd hate to wait on hold for 3 hours on their non-toll free number. And emailing is probably useless too. If my order doesnt get here this week, this will be my last dealings with Xoxide.store.yahoo.com!.

 

[Rage187]

I ordered saturday also, and got my shipping email this morning.

elwood, dont jump the gun over 1 day.

 

[Rage187]

It arrived a day early