Xoxide poor selling practices

[ElFenix]

Originally posted by: LIVAN
PS - Why do you want to cancel to your order anyway? They shipped the item for the same price you bought it for right? What's changed?

------




I assumed it was in stocks and I will get it no later than 7-31. BUt they told me they won't ship until 8-4-04 at least. That is why. 4 days is too long not to use my computer as my original Vid Card fan was fried.

so you've been simmering about this for more than 2 weeks? you really suck. i'm sorry, but you're the worst person i've seen around here in weeks. if you need something immediately why the fsck are you using mail order instead of getting it locally today?

 

[Gurck]

I've gone through this myself, a while back when building my (then) uber p3-550 I learned from it is all. Check ratings websites and unless their price is much higher than other online retailers' prices, use Newegg to be safe.

 

[LIVAN]

I am posting this as a buyer beware.

No need to call me names, if you want a merchant to write that kind of email to you and you have no problems with it. Then fine. No need to slam me over it.

I ordered this think they would ship in 24 to 48 as they ADVERTISED on their site! They didn't , I emailed them 4 times to cancel and I get back these nasty emails saying I should have know they don't read a particular email address.

How did I screw up?

And if you had any kind of a brain, you would know they don't sell silencers locally at CompUSA or any other stores like that.

Anyways, just a buyer beware, but if some of you like to have it stuck up your a$$ and feel good about it, then buy from them!

 

[Injury]

Originally posted by: ElFenix

Originally posted by: LIVAN
PS - Why do you want to cancel to your order anyway? They shipped the item for the same price you bought it for right? What's changed?

------




I assumed it was in stocks and I will get it no later than 7-31. BUt they told me they won't ship until 8-4-04 at least. That is why. 4 days is too long not to use my computer as my original Vid Card fan was fried.

so you've been simmering about this for more than 2 weeks? you really suck. i'm sorry, but you're the worst person i've seen around here in weeks. if you need something immediately why the fsck are you using mail order instead of getting it locally today?

There IS that off-chance that he doesn't live in an as-populated place as you do and that there aren't any local places that sell things like that.
edit: Okay, san-fran doesn't quite fit the bill... but you get the idea.

In his defense, I have to say that I placed an order with them once, opted for 2 day shipping because I was going out of town 6 days after my order and didn't want to worry that it would be sitting on the porch for a week... apparently paying an extra $10 for 2 day shipping doesn't mean that they will get the order out in a timely manner. Luckly, in the end I didn't have to worry about it waiting on the porch because it didn't even ship until the day I got back. BOY, THAT $10 WAS WELL SPENT. 16 days to get an item listed as "in-stock" while paying extra to have it shipped faster seems a bit deceitful and a bad business practice to me. You guys are more than welcome to disagree with that, but I'll stay away from that.

 

[pulse8]

Phone: (610) 353-1634

Did you ever try calling them? It seems you were very desperate to cancel the order, so why didn't you call them?

 

[LIVAN]

And they charged my credit card before they emailed me saying they were OOS! I mean is that acceptable? It's not a PRECHARGE, it's a CHARGE! Anywyas, thanks for all the advice, I called AMEX and they are going after them.

I mean it's not a lot of money and I personally find it incredible how if a person reads carefully what happened here, they could say I screwed up. MAYBE I should have called them, but I think writing them back on an email that they wrote me to tell me about the OOS is sufficient?

How do I know when or what emails they read? And to write that type of email to me?

Some of you may like to be treated like sub-humans, not me.

 

[pulse8]

1. I think you're blowing this WAAAAAAY out of proportion.

2. You have to take some responsibility in what happened here. You obviously didn't take enough measures to make sure your order was cancelled.

3. See #1

4. Get over it. You act like you're the first person to ever get bad customer service.

 

[LIVAN]

Why should I have to call them? Did they call me to tell me they are charging my card and the item is OOS? They emailed me so I emailed back.

Yes in retrospect, maybe calling them would help but why should I have to do that? I didn't even have to do that with god forbid Tiger Direct 1 time.

Until they refund my money, everyone will know about this. They need to learn a lesson about treating customers the right way.

I got the recommendation to buy there from an anandtecher so I am sure tehre are other unknowing parties here, they deserve to know.

 

[Ausm]

Originally posted by: edro13
1.) Open Box Carefully
2.) Shat in the Box
3.) Reseal Carefully
4.) Return to Sender

LMAO


Ausm

 

[BigJ]

Originally posted by: LIVAN
UPDATE: I received a latest email from XOXIDE, I would never buy from them again and advise against everyone from buying from them


From: "Xoxide.com RMA" <rma@xoxide.com>
To: "'SH'" <cazic99@comcast.net>
Sent: Thursday, August 19, 2004 7:26 AM
Subject: RE: Credit Notice from Xoxide.com


>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.
> > The fact that you emailed us and didn't receive a response is irrelevant.
> The facts are that you did not follow the guidelines as specified on the
> Information Page and now you are whining that we did.
> > If you do not want the restocking fee back then that is your decision. Do
> what you feel is necessary. You're not going to get your money back though.
> As I have said several times, the terms and conditions of purchase are
> clearly posted on our web site. If you did not read them, that is YOUR
> fault, not ours. I am not bullying you; I am simply enforcing the
> conditions that you agreed to when you placed the order.
> > This will be the last message that you will receive from me. I am not going
> to waste any more of my time responding to your messages just because you
> can't get it through your head that you made a mistake and now refuse to
> take responsibility for it.
> > Jason
> Xoxide.com


Wow, And I thought this was a free country?

Why do I have a feeling that this e-mail is in response to a not-so-nice e-mail from you? I don't think we're getting the full story here.

 

[LIVAN]

The whole story? No I didn't kiss their feet , I asked forcefully for my money back! Because for the 10th time, They shipped even though I canceled and I TOLD THEM I WOULD REFUSE THE PACKAGE and they still shipped.


The whole story here is if you want it up the A$$, buy from them, if not, buy somewhere else. Just buyer beware for people who don't want people to treat them like garbage.

I checked into that 'legally' stuff this guy wrote, it's all garbage, I called Yahoo merchants and they are like ' uh no, they need to respond to you ESPECIALLY if they charged your card!', so Yahoo is no looking into it as well. But what IS ILLEGAL if for them to charge my card knowing their is a delay or OOS.

I will keep everyone who is interested updated.

 

[Gurck]

Originally posted by: LIVAN
Why should I have to call them? Did they call me to tell me they are charging my card and the item is OOS? They emailed me so I emailed back.

Yes in retrospect, maybe calling them would help but why should I have to do that? I didn't even have to do that with god forbid Tiger Direct 1 time.

Until they refund my money, everyone will know about this. They need to learn a lesson about treating customers the right way.

I got the recommendation to buy there from an anandtecher so I am sure tehre are other unknowing parties here, they deserve to know.

Listen to what everyone's telling you. It's not right, exactly, but it's unfortunately legal. Good companies won't do this. Learn from it - now you know to do a bit of research first. Sites like bizrate.com and resellerratings.com are a good start. Listening to just one person's take on something can be, and often is, disastrous. Now stop whining

 

[LIVAN]

Hey I am not whining. I am just giving people a heads up. I also need to defend myself for these guys want to defend these slime balls and say I was wrong.

Sorry if it sounds like whining.

 

[LIVAN]

Update, apparently some of the people here is giving this guy reassurance,


----- Original Message -----
From: "Xoxide.com RMA" <rma@xoxide.com>
To: "'S.H.'" <cazic99@comcast.net>
Sent: Friday, August 20, 2004 9:44 AM
Subject: RE: Credit Notice from Xoxide.com


> If that is true then the thousands of Yahoo Merchant stores are breaking the
> law because they all charge people as soon as the order is placed.
>
> Feel free to keep posting my emails on forums; it is only going to make it
> harder for you to get your money back. Most of the users on Anandtech think
> that you are overreacting and that you need to admit that you made a
> mistake.
>
> Jason
> Xoxide.com
>


And check their resellerrating listings, read some of those entries, especially the one by THE SHADOW, do you guys really think a customer wrote that?

 

[Gurck]

Originally posted by: LIVAN
Update, apparently some of the people here is giving this guy reassurance,


----- Original Message -----
From: "Xoxide.com RMA" <rma@xoxide.com>
To: "'S.H.'" <cazic99@comcast.net>
Sent: Friday, August 20, 2004 9:44 AM
Subject: RE: Credit Notice from Xoxide.com


> If that is true then the thousands of Yahoo Merchant stores are breaking the
> law because they all charge people as soon as the order is placed.
> > Feel free to keep posting my emails on forums; it is only going to make it
> harder for you to get your money back. Most of the users on Anandtech think
> that you are overreacting and that you need to admit that you made a
> mistake.
> > Jason
> Xoxide.com
> And check their resellerrating listings, read some of those entries, especially the one by THE SHADOW, do you guys really think a customer wrote that?

Hehe, more importantly for him, most of us (I'd think) wouldn't buy from them - I certainly wouldn't.

 

[brtspears2]

If it makes you feel better, I won't buy anything from xoxide.

 

[ss284]

>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.

What a piece of sh!t company. Those two sentences alone should show just how bad of a company they are, and how little they care about customers. Pulse and elfenix are just trolling; ignore them.

-Steve

 

[Gurck]

Originally posted by: ss284
>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.

What a piece of sh!t company. Those two sentences alone should show just how bad of a company they are, and how little they care about customers. Pulse and elfenix are just trolling; ignore them.

-Steve

Agreed

 

[pulse8]

Originally posted by: ss284
>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.

What a piece of sh!t company. Those two sentences alone should show just how bad of a company they are, and how little they care about customers. Pulse and elfenix are just trolling; ignore them.

-Steve

I'm not trolling. I'm just saying that this guy is acting like he acted perfectly in the situation and I'm saying he didn't. I'm not saying that Xoxide is acting properly, I'm just saying that the original poster brought some of this on himself through his actions and ignorance. He did things like assume and never even bothered to call them about the situation.

Also, he's only posting the e-mails from Xoxide so we only have one side of the story. He hasn't posted any of his e-mails that prompted these heated e-mails from Xoxide. I admit that Jason over there is getting caught up in a bad customer service situation but we have NO idea if LIVAN could've caused that through his own e-mails. We've received nothing but the conviction from LIVAN that his sh!t doesn't stink and he's just a victimized consumer.

Until he can show that he was completely in the right, made all the effort he could to cancel his order and didn't provoke the heated e-mail exchange I have to believe that he is partly responsible for the situation he's in.

 

[LIVAN]

Until he can show that he was completely in the right, made all the effort he could to cancel his order and didn't provoke the heated e-mail exchange I have to believe that he is partly responsible for the situation he's in.
----------------





What is until I can prove I am completely right? I placed an order on their site for an item on their site that was IN STOCK AND SHIPPING WITHIN 24 hours. I got an email back from WILL, NON AUTOMATED, saying item is OOS and will not ship for another week. I check my credit card, card was already charged. I wrote back 5 times in the 4 days, finally got a response,

' I was out of the office, item came in, too bad you don't like it, item is shipping regardless' FROM WILL! And the supposedly AUTOMATED EMAIL?


I wrote back again, now JASON responds with those 2 rude emails. My tone is no different then what I have posted here.

And as for you PULSE, what more effort should a consumer make in your opinion? I have done all I can, I have said in retrospect, maybe I should have called but I did not think that was necessary with so much time in between. They had 5 days to cancel my order and I sent them not 1, not 2, not 3, not 4 but 5 emails!

How am I wrong here?

 

[pulse8]

I think you're somewhat responsible because you relied on e-mail for this situation. I've been in a similar situation. I order something, it doesn't ship right away or I find the product cheaper and try to cancel it only to find out that it's already shipped.

Somehow I think if you had just called them instead of relying on e-mail you wouldn't be in this situation. I'm not saying you're wrong, I'm just saying you have to take some responsibility for the start of the situation. Ordering things on the internet is never an exact science and communication is ALWAYS delayed. You ASSUMED the person would cancel your order after replying to someone's e-mail, but never followed up with it with a PHONE call.

Again, I'm not saying you're wrong, I just don't like how you feel it's 100% the store's fault for what happened. I also stated several times that they aren't giving good customer service, but I also said that I have no clue what was in your e-mails. You say it was no different than what you've posted in this thread and if that's the case, I don't blame them for getting pissy with you. You have options, but don't like them so you're throwing a stink. I'd say a lesson should be learned: DON'T RELY ON E-MAIL IF YOU WANT TO GET SOMETHING DONE. They are too easily ignored and forgotten.

What was in your e-mail that would prompt a response like "too bad you don't like it?" What was the person responding to?

 

[LIVAN]

What was in your e-mail that would prompt a response like "too bad you don't like it?" What was the person responding to?
------------------




I said I canceled 5 times and if you ship I am refusing package so you lose shipping too. I cannot believe you charged my CC when the thing is OOS, I am going to call my credit company if this isn't fixed asap.



That was it! I don't think I need to defend myself here, and I may not be 100% in the right here but I am atleast 95%.

I will let everyone know about this as long as they keep acting like pricks. It's not even about the money anymore.

So Pulse, if you are a friend of Xoxide, tell them I won't go away until they make it right.

 

[LIVAN]

And Pulse, have you read this?


>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.




That is not only bad customer service. That is grounds for closing shop.

 

[LordSnailz]

hey pulse, I think Livan get's the point that yes, he should have called instead relied on email but as he's stated he wanted let others know some of the email replies he's been getting from the company.

At the same time, it's only fair for Livan to also post both sides of the email and not just one.

 

[bcterps]

You know, you can fall on both sides of the issue here, but I think Jason acting as a spokesperson for Xoxide is being stupid by being an arrogant prick. If he thinks that this thread is actually helping Xoxide, he is a moron. Just think about all the lurkers that have seen this thread, at the very least, they are going to pause before ordering from them. I've ordered from Xoxide in the past and they provided great customer service to me, but after this thread, I'll never order from them again, there are plenty of other places out there that provide much better customer service.