Xoxide poor selling practices

[LIVAN]

This is the email I wrote Jason after I found out they shipped my order, and he wrote me to tell me basically I am a dumbass for emailing WILL>

> From: SH [mailto:cazic99@comcast.net]
>> > Sent: Monday, August 16, 2004 6:21 PM
>> > To: Xoxide.com RMA
>> > Subject: Re: Credit Notice from Xoxide.com
>> >
>> > Will wrote me about item not being in stock. I wrote him back. This is
> my
>> > first time ordering from you, how should I know I shouldn't write him?
>> > I
>> > told him in that mail, Don't ship or I am refusing. YOu guys shipped
>> > anyways. If you don't want a customer to respond to an individual email
> ,
>> > maybe he should use a sale email to write me?
>> >
>> > Tell Will to check his email boxes, I wrote him plenty of emails.
>> > Maybe
>> he
>> > should get the restocking fee from him. I won't pay it.
>> >
>> > I have posted this on numerous internet sites and EVERYONE agrees this
> is
>> > pretty low from your end. What is the deal with charging my card
>> > before you ship?
>> >
>> > I am going to get my money back one way or the other, it's up to you
>> whether
>> > you want to drag this out or not.
>> >

 

[Jzero]

Originally posted by: LIVAN
>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.

Unfortunately, Xoxide should familiarize themselves with the FTC Mail/Telephone Order Merchandise Rule which states:

If, after taking the customer?s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer?s consent to the delayed shipment. If you cannot obtain the customer?s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer?s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.

Sure sounds like they are required to inform you of a back-order and cancel it upon your request.

 

[Leetman]

Reguardless of what Livan did, the customer is always right.

What a piece of sh!t this Jason guy is.

 

[bcterps]

Originally posted by: Leetman
Reguardless of what Livan did, the customer is always right.

What a piece of sh!t this Jason guy is.

I've always hated that saying. The customer is not always right, but the customer is the customer, you wouldn't be in business without them. Sometimes as a business owner, you just gotta suck it up, even if you are right. Being right doesn't mean squat.

 

[waggy]

Originally posted by: Leetman
Reguardless of what Livan did, the customer is always right.

What a piece of sh!t this Jason guy is.

NOPE> the customer is not always right!


While jason is an asshate and i would NOT buy from that company ever. it does not make the OP right.

Long as the company sent the item in 30 day's there is NOTHING he can do. Ok he can refuse shipment. but then he has the stocking fee.

he might as well accept the item and NEVER use them again. oh and tell people about them.

 

[PowerMac4Ever]

wow... amazingly poor customer service on Xoxide's part. Screw them..

 

[MacBaine]

Originally posted by: Jzero

Originally posted by: LIVAN
>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.

Unfortunately, Xoxide should familiarize themselves with the FTC Mail/Telephone Order Merchandise Rule which states:

If, after taking the customer?s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer?s consent to the delayed shipment. If you cannot obtain the customer?s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer?s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.

Sure sounds like they are required to inform you of a back-order and cancel it upon your request.

Looks like the last laugh is going to be on Jason and his utter lack of understanding of the law. Too bad too, he probably just alienated a lot of potential customers.

 

[isasir]

/waves to Jason from Xoxide since he's acknowledged our forums and doesn't seem to mind that quite a number of people now will make a more conscious effort to never shop at this company.

 

[Rufio]

i bet jason posted a thread in the hot deals forum!

go look for it!
HAAHHH

hi jason!

i will never order from xoxide ever again...and i will let my colleagues/friends know about it too.

horrible way to treat a customer.

i hope the owner of the company reads this thread and fires jason.

 

[LIVAN]

Bottom line here is I know the first email from WILL is not automated. They got the message but won't cancel. They thought they can force ship to me and I will take it. Who know how many people they have done this to?

 

[Rufio]

sv@xoxide.com

Stephen appears to be the owner of the company.

contact him. Tell him what jason is doing.

 

[dripgoss]

I don't think you did anything wrong per se, but when there's money involved, you should always call and speak to a person when cancelling. You can then hold that specific person's ass to the flame if/when a deal goes south.

Seriously man, chalk it up to a learning curve, never deal with them again and move on. Life is a sh*t sandwich: eat it or starve.

 

[MacBaine]

Originally posted by: dripgoss
I don't think you did anything wrong per se, but when there's money involved, you should always call and speak to a person. You can then hold this specific person's ass to the flame if/when a deal goes south.

Seriously man, chalk it up to a learning curve, never deal with them again and move on. Life is a sh*t sandwich: eat it or starve.

He's simply warning others of their poor business practices. THEY need to chalk it up to a learning curve and improve their practices if they want to remain in business. We are not dependant on them, they are dependant on us.

 

[Mill]

After seeing that e-mail from Jason I'll never shop there. Yeah, he is legally obligated to make tell about the backorder, but he's right he doesn't have to answer e-mails and phone calls. And I'm right that I'm going to post this on about 40 other forums you fvcking POS jackass!!!

I can't stand people like Jason who think they have power because they are a company. If I ordered from you and you didn't answer my calls I'd dispute it with my CC with ease. I'm guessing Jason got his idea of how to run a business from a drunk homeless man.

 

[HermDogg]

Originally posted by: SampSon
I read that as "Xionide".

 

[LIVAN]

But Jason obviously doesn't care about what people think.

 

[isasir]

Originally posted by: LIVAN
But Jason obviously doesn't care about what people think.

I'm sure Stephen does tho'.

At least if I was the owner of this company, I sure wouldn't appreciate the bad publicity on one of the largest tech forums on the Internet.

 

[LIVAN]

I went ahead and emailed Stephen, lets see if he has a bit more class.

 

[klah]

nm

 

[LIVAN]

Klah,

I would say that was funny if I wasn't the receipient of those words of Wisdom.

 

[ElFenix]

Originally posted by: ss284
>I hate to tell you, but legally we are not required to do anything except
> ship you the items that you ordered within 30 days of when you placed the
> order. We are NOT required to let you know if there is a back order. We
> are NOT required to respond to your emails or phone calls. We are NOT
> obligated to cancel the order after you have placed it.

What a piece of sh!t company. Those two sentences alone should show just how bad of a company they are, and how little they care about customers. Pulse and elfenix are just trolling; ignore them.

-Steve

pointing out that this poster has been simmering about this for 2 (actually 3, now) weeks is trolling? or maybe telling him that he shoulda left momma's basement and gone outside to purchase it woulda gotten it to him faster is trolling? as for the worst i've seen in weeks? that is completely true, but then again i haven't been reading every single thread around here so maybe someone else is worse. but i doubt anyone has been steaming about something so minor for 3 weeks. bottom line is that he got his product almost immediately, but partly due to his own fsck up created a bad customer service situation, and is now (again, 3 weeks later) bitching about it. sounds like livan here is making legal threats, and when the law is pointed out to him it just makes xoxide look worse. livan needs to seriously unclench.

 

[ElFenix]

Originally posted by: Jzero


Unfortunately, Xoxide should familiarize themselves with the FTC Mail/Telephone Order Merchandise Rule which states:

If, after taking the customer?s order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customer?s consent to the delayed shipment. If you cannot obtain the customer?s consent to the delay -- either because it is not a situation in which you are permitted to treat the customer?s silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.

Sure sounds like they are required to inform you of a back-order and cancel it upon your request.

that law says no such thing. it only says if they cannot ship within the time frame or within 30 days they must inform you. since they don't give a specific time frame (note the word 'usually' on their site) they are only held to the 30 day limit. may not be great business practice, but it is all that is required.

 

[LIVAN]

Legal threats? Um no, I just want people to know about this so they think twice.

The reason I am posting this now is because I been trying to get refund back from them for 3 weeks with no success.

Yeah I really fukked up here. it's all my fault! Jason is the man!




UN FUKKING BELIEVABLE....

 

[ElFenix]

Originally posted by: LIVAN
Legal threats? Um no, I just want people to know about this so they think twice.

not here, in your emails

when does doing it 'for the principle of the thing' turn into a wasteful, pointless obsession?

 

[LIVAN]

The only guy who used the WORD LEGAL is Jason when he uttered those words to me below. So no, I didn't threaten him and I posted my email to him above.

Simply asking for my entire refund. Not too much to ask.