I understand that this situation is a LOT not a little crappy for "Livan" but one thing I think you guys don't realize is this:
A company's customer service as a whole should not be based on the solo actions of one of it's members. I know that people will argue otherwise, but just hear me out. I worked at CompUSA until a couple months ago before I moved out for college, and I got people all the time that came in and complained to me about their bad customer service they had received at other stores in the US (namely ones in California and the Salt Lake City store in Utah). I worked at the Murray store in UT, which is probably about 10-15 minutes away from the Salt Lake store, so a ton of people said they would just come to our store instead. I'm not trying to put myself on a pedestal here saying I'm the best CS rep that the company ever had, but what I'm saying is that I personally tried to evauluate every return/refund/exchange decision on a case by case basis and see where the person was coming from. A lot of times I'd get someone that bought something 2-3 months ago and wanted to return it, opened, because they didn't want the item anymore. I told them that because it was purchased so long ago and because it was open, we as a store could not return the item and any problems would have to be taken care of with the manufacturer. My point is, a lot of people try to take advantage of a company and then bitch and moan when they don't get their extreme conditions satisfied.
Now in this situation, I don't think it's fair to judge Xoxide's status as a company based on one of their employees actions. You wouldn't judge a whole race of people as bad because a member of that race murdered somebody would you? Of course not! Who knows, maybe Jason is someone that recently got divorced, had erection problems, got made fun of, whatever else and was in a piss-poor mood at the time. The anger here should be directed towards Jason, not Xoxide. As we all saw, Steve wrote a very apologetic post here in order to try and remedy the situation, much like a retail store manager would take over a situation when one of his/her salesman or cashiers was unnecessarily rude to a customer. I think the problem was handled in a very mature and professional manner, and as such this whole ordeal should be noted as a positive experience and not a negative one. I myself would feel more confident ordering from Xoxide knowing that Steve was there to help the experience go as smoothly as possible. Ordering from an online store is always going to be a little different than ordering from a retail location in your community because of the fact of only phone/email communication. It's something we all just have to deal with.
I also don't like the response given by Jason that they are not required to inform their customers of a backorder, etc.... Maybe not legally, but it sure would be a nice gesture. I would totally understand if an item was showing as In Stock on the website but then when I placed my order it had just barely gone out of stock, it probably just means that the item was a HOT ITEM and a lot of people liked the deal as well. It's just part of business guys, they don't have an infinite stock ya know?
Anyway, this is my first post in this whole thread, but I read through most of it and those ^ are the views that I've gotten from what I've read. Xoxide gave me quality customer service and 2 DAY SHIPMENT of my order when I got my UV modding stuff from them. I'm glad that the issue got resolved, and I think that Livan should quit being a baby and stop this stupid feud from going on anymore. You got what you wanted, you received an apology, move on. I also wonder what exactly was sent in the emails to Xoxide from the hero "Livan" as well. I remember the only times I got angry back at customers was when the customer came in and demanded this or demanded that, yelled at me, swore at me, etc... NOT when they were extremely (and perhaps too) polite and soft-spoken. I guess we'll never know here at AT, but I would care to guess that Livan isn't the nicest guy, I mean look how far he blew this mishap out of proportion. I think he just wants attention myself!
I'm open to PM's if you disagree with my view or would like to add/say something about my post. I'm not opposed to hearing the opposition to my views in anything, as long as you do it in a polite way.
Have a great day guys!