XP Pro is Giving me Blank Windows & Pop-Ups - RESOLVED!

[zip77340]

:disgust: I just installed Windows XP Pro. Now, when I go to a site that has a pop-up (or sign-in window) or click on a a link on a site, I get a blank window. Even when I click the "Preview" button to preview this post, I get the same blank window. It has "Windows Internet Explorer" and the reduce and close windows icons. That's all. I am running windows Explorer 6.0.26.

Please help!!!

 

[zip77340]

I received the following reply from Microsoft:

Based on the information, this behavior is likely related to the Urlmon.dll file is not registered. To resolve this issue, follow these steps:

1. Click Start, and then click Run.

2. In the Open box, type "Regsvr32 c:\windows\system32\urlmon.dll" (without the quotation marks), and then click OK.

NOTE: There is a space between regsvr32 and c:\windows\system32\urlmon.dll

3. When prompted with the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

4. Restart the computer.

The issue should be resolved at this point.

We encountered several similar issues before and most of them are resolved by the above method.

IT WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

 

[btvillarin]

Hey, that's great to hear! Another tip to save and add to my site...
How did you get that information? You said "reply from microsoft". Did you actually email them, or find it in their Knowledge Base?

 

[zip77340]

I emailed support at microsoft. This is part of the reply I received:

If you have additional technical questions or concerns not related to this specific issue, please open a new case. For your convenience, I have included the following link: http://support.microsoft.com/support/webresponse.asp

The man who helped me is:
Benny Fu
Support Professional
Microsoft Certification Systems Engineer
Microsoft Windows Online Support

This guy had the answer back to me in less than 12 hours!!!!!!!

Talk about great customer service!!!!!1

 

[btvillarin]

You're one of the lucky ones. Not everyone can get replies that fast. I'm glad it worked out, and thanks for that link.