YAMR(Microsoft Rant)T

[Ilmater]

So I spent an ungoldly amount of money on the new Microsoft Intellimouse Explorer 4.0. It's great. I love it. It tracks well when I move it, it's gigantic to fit my gigantic hands, and the tilting scroll wheel ROCKS in Excel.

One MAJOR problem: I have to click things 2 and 3 times to get it to take. Like in Outlok, I might have to click on a message two or three times to get it to select it. It used to be mostly just one click and just sometimes it would take two clicks, but now it's frequently three clicks. My fingers are getting worn out from clicking this f***ing thing over and over again, and I honestly am having constant pain in my hands now because my fancy mouse can't do THE MOST BASIC FUNCITON IT'S MEANT TO DO properly.

So I finally break down and try to get support from Microsoft - HOLD UP! Not so fast! If I want M$ to help me, I have to pay another $35 (at least) to e-mail them a question about it. So... I'm screwed. I'm absolutely stunned that a company that big won't even support its products . How can you get away with that? Imagine if you were a Verizon customer and you had a problem with your phone, but if you wanted them to do anything about it, you'd have to pay them $35!

Fvck you Microsoft, fvck you very much. [/end rant]

(and btw, if anyone can offer some ideas on how to fix this, I would be forever grateful)

 

[MrControversial]

Let me ask you a question: If you had hundreds of millions of customers worldwide and spanning hundreds of products, how would you handle phone support? If Microsoft offered free support, they would recieve millions of calls per hour on average. You'd be waiting a day or two to actually have your calls answered. That's why Microsoft support comes at a cost. It's deterrent and only for MAJOR EMERGENCIES. Nearly 100% of Microsoft products have online support in some form. That's the best free support in the world because it's instant.

Sh*t, if the mouse button doesn't work, how about getting the mouse replaced. It might be a hardware defect. I don't know about you, but there isn't much to troubleshooting a damn mouse.

 

[Ilmater]

Originally posted by: MrControversial
Let me ask you a question: If you had hundreds of millions of customers worldwide and spanning hundreds of products, how would you handle phone support? If Microsoft offered free support, they would recieve millions of calls per hour on average. You'd be waiting a day or two to actually have your calls answered. That's why Microsoft support comes at a cost. It's deterrent and only for MAJOR EMERGENCIES. Nearly 100% of Microsoft products have online support in some form. That's the best free support in the world because it's instant.

Sh*t, if the mouse button doesn't work, how about getting the mouse replaced. It might be a hardware defect. I don't know about you, but there isn't much to troubleshooting a damn mouse.

If I sold that many products, I'd have the money to offer some sort of support.

And you're wrong: they don't have online support for this outside of their "forums," and that's just whatever random user happens to be there. I want a MICROSOFT representative to tell me what I can do to fix the problem with my mouse. Again, it's a mouse. As even you alluded to, how many fvcking problems can there be?

One thing I forgot to mention was that my old Intellimouse Explorer does it as well on this computer (work), and my mouse at home does as well. You can't tell me it's just a coincidence that every mouse I have is doing it. I know I'll get a bunch of people saying that I must be doing something wrong, but again, it's a mouse. I'm uninstalling the old drivers and installing the MS drivers fresh: what more can I do?

 

[MrControversial]

Dude, if something's wrong with the mouse, REPLACE IT. Rarely do companies ask you to fix the hardware yourself if there's something wrong. Just get a replacement from the place where you bought it.

 

[Chaotic42]

Return it to the store. Mine works fine.

 

[Jeff7181]

Bill... drop what you're doing and get this man a new mouse! :roll:

 

[brain29]

I think your first mistake was buying a product that you already knew had problems. Seems silly to buy a n Intellimouse when your old one didn't work either.

Fool me once, shame on you. Fool me twice, shame on me.

 

[shoRunner]

here i'll be your support. Is it plugged in sir? ok is your computer on? ok is the mouse plugged in? ok you need a new computer sir, thank you for buying microsoft and have a good day.

 

[us3rnotfound]

you are dumb if you have that kind of problem

So I spent an ungoldly amount of money on the new Microsoft Intellimouse Explorer 4.0.

It's $21

 

[Hanpan]

Call microsoft replacement parts at 1-800-360-7561 and tell them of your problem. They will ask you to fax them a photocopy of the bottom of the mouse and ship you out a new one at no cost. They will also let you keep your defective mouse.

Good luck.

 

[wenis]

Originally posted by: MrControversial
Let me ask you a question: If you had hundreds of millions of customers worldwide and spanning hundreds of products, how would you handle phone support? If Microsoft offered free support, they would recieve millions of calls per hour on average. You'd be waiting a day or two to actually have your calls answered. That's why Microsoft support comes at a cost. It's deterrent and only for MAJOR EMERGENCIES. Nearly 100% of Microsoft products have online support in some form. That's the best free support in the world because it's instant.

Sh*t, if the mouse button doesn't work, how about getting the mouse replaced. It might be a hardware defect. I don't know about you, but there isn't much to troubleshooting a damn mouse.

LOL

 

[Bozo Galora]

sounds more like a system prob than a mouse prob
i'd bet a new mouse wont fix things
sometimes the guard plate mouse hole at the back of computer doesnt line up with mobo mouse connector and prevents full insertion of plug
even a virus slowing PC

 

[erikistired]

try increasing (or decreasing) the double-click speed in the mouse properties?

btw, if every mouse you own does it, maybe it's you?

 

[ohnnyj]

If it is connected through the PS2, use an adapter to connect to USB, if it is connected to USB use and adapter to connect to PS2.

 

[silent tone]

I thought microsoft support for their peripherals was sort of famous. Wasn't this a hot deals thread for months? I just called them up and described the problem (false double-clicks) and they replaced mine.